Cisco TMSXE User Guide
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Frequently Asked Questions regarding Outlook
Booking
Q: Can I book a meeting using the integrated rooms and not include a video call?
A: Yes, any meeting created that only has one room/system included will automatically be booked as
a Reservation Only booking. Additionally, if multiple rooms are booked, a meeting can be forced to be
a Reservation Only booking using the TANDBERG tab and setting Reservation Type to Reservation
Only.
Q: Why do I not see any MCUs in my Outlook lists?
A: Booking of a MCU is handled automatically by Cisco TMS based on the number and type of
participants requested in the conference.
Q: Can I book a meeting that only has dial-in participants from Outlook?
A: For a meeting request in Exchange to create a Cisco TMS conference, at least one integrated
room/system must be included in the meeting. Trying to book a meeting that has external participants
defined in the TANDBERG tab, but no resource accounts included in the meeting will not create a
Cisco TMS meeting. Ensure at least one integrated room/system is included if you wish to schedule a
video or audio conference.
Q: Can I book just a web conference from Outlook?
A: For a meeting request in Exchange to create a Cisco TMS conference, at least one integrated
room/system must be included in the meeting. Trying to book a meeting that has Web Conference set
to Yes in the TANDBERG tab, but no resource accounts included in the meeting will not create a
Cisco TMS meeting. Ensure at least one integrated room/system is included if you wish to schedule a
web conference.
Q: Can I book a recording from Outlook?
A: Yes, you can book a recording device such as the Cisco TelePresence Content Server if the
system has been integrated with Exchange. The Content Server will appear like another room and
should be scheduled like any other room. If you need to customize the booking with specific recording
aliases, you should create the meeting in Cisco TMS instead of Outlook.
Q: Can I book meetings using Outlook Web Access? (OWA)
A: If your administrator and installation allow Asynchronous booking, you can create bookings
including integrated rooms/systems using OWA. Direct Resource Booking and the TANDBERG
custom form are not supported by OWA.
