R E V I E W D R A F T — C I S C O C O N F I D E N T I A L
11
Cisco Aironet 600 Series OfficeExtend Access Point User Guide
Troubleshooting
Troubleshooting
Cisco Aironet 600 Series OfficeExtend Access Point Local
Customer Interface
The Cisco Aironet 600 Series OfficeExtend access point console supports the following configuration
items:
•
Local SSID
–
SSID Name
Problem
LED Status
Reasons
Possible Solution
Access point Status
LED is stuck in amber.
Access point has not
joined the controller and
the access point did not
get an IP address or the
firewall/NAT is
blocking control traffic.
Restart your modem,
followed by your router
(sometimes the order is
important).
Configure the firewall
correctly.
Access point Status
LED is light green but
clients are unable to
associate.
Access point has joined
the controller but the
firewall/NAT is
blocking control traffic.
Restart your modem,
followed by your router
(sometimes the order is
important).
Configure the firewall
correctly.
The access point
suddenly stopped
working.
Some ISP change public
IP address frequently.
Restart your home
router followed by your
600 Series
OfficeExtend Access
Point.
Access point is quickly
blinking white.
Client is unable to
associate.
Reboot the SOHO
router followed by a
reboot of the access
point.
Access point’s LED
returns to amber.
Access point keeps
dropping off from
controller.
Check your internet
connection.
The access point signal
is low.
The access point may
not be in the optimal
position in relation to
your device(s). If the
access point is in close
proximity and above
your device, the signal
may become skewed.
Position the access
point lower than or with
the LED side facing
your devices.
