Cisco 8851, Administration Manual

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• If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated and the
user does not see any change on the LCD.
• If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD, as the
delchar softkey is not allowed in the
Idle Key List . Hence, this is an incorrect configuration of the
programmable softkey list.
• PSK1:
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
(sktest1). Note
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5 Click
Submit All Changes
.
Programmable Softkeys
The following table lists each softkey and the phone state under which the softkey displays. You can have a
maximum of 16 softkeys for each call state field.
Available Phone States Definition Key Label Keyword
Idle Logs user in to Automatic
Call Distribution (ACD). Agt signin acd_login
Idle Logs user out of ACD. AgtSignOut acd_logout
Ringing Answers an incoming
call. Answer answer
Idle Checks the ACD status. Agt Status astate
Idle Denotes that a user who
is logged in to an ACD
server has set his status as
available. Avail avail
Shared-Active,
Shared-Held Allows another user to
interrupt a shared call. Barge barge
Shared-Active Allows another user to
interrupt a shared call
with the mic disabled. BargeSilent bargesilent
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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Configuring Programmable Softkeys