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Cisco 8831, Administration Manual

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Step 3

If you are using DHCP, check the IP addresses distributed by your DHCP server. See

Understanding and

Troubleshooting DHCP in Catalyst Switch or Enterprise Networks

, available at this URL:

http://

www.cisco.com/warp/customer/473/100.html

Related Topics

Network Setup menu, on page 62

Additional troubleshooting information

If you have additional questions about troubleshooting the conference phone, several Cisco.com web sites
can provide you with more tips. Choose from the sites available for your access level.

•

Conference Phone Troubleshooting Resources:

http://www.cisco.com/en/US/products/hw/phones/ps379/

tsd_products_support_series_home.html

•

Cisco Products and Services (Technical Support and Documentation):

http://www.cisco.com/en/US/

products/sw/voicesw/tsd_products_support_category_home.html

Maintenance

The following sections describe phone maintenance.

Cisco Unified IP Conference Phone 8831 reset or restore

The following sections describe the methods for resetting or restoring the phone.

Settings reset

Performing a reset of a conference phone provides a way to recover if the conference phone experiences an
error. The

Reset Settings

menu on the device has three options:

•

All

•

Network

•

Security

You can reset a conference phone with any time after the conference phone has started up.

To reset the device, press

Apps

>

Admin Settings

>

Reset Settings

, then select which settings to reset back

to factory defaults: All, Network, or Security.

Quality Report Tool

The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the conference
phone. The QRT feature is installed as part of Cisco Unified Communications Manager.

Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0   

137

Troubleshooting and maintenance

Additional troubleshooting information

Summary of Contents for 8831

Page 1: ...for Cisco Unified Communications Manager 9 0 First Published June 21 2013 Last Modified August 19 2013 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ...overview 3 Guide conventions 4 C H A P T E R 2 Cisco Unified IP Conference Phone 8831 7 Buttons and hardware 8 Display Control Unit 8 Sound Base 10 LED state definitions 12 Phone screen 13 Network protocols 15 Supported features 18 Feature overview 19 Telephony feature administration 19 Network parameters 20 Information for end users 20 Cisco Unified IP Conference Phone 8831 security features 20 S...

Page 4: ...s 32 C H A P T E R 3 Cisco Unified IP Phones and telephony networks 35 Cisco Unified IP Communications product interactions 35 Interactions with other Cisco Unified IP telephony products 35 Cisco Unified IP Conference Phone 8831 and Cisco Unified Communications Manager interaction 36 Cisco Unified IP Conference Phone 8831 and VLAN interaction 36 Conference Phone power 37 Power guidelines 37 Power ...

Page 5: ...ini USB cable to DCU 52 Install ferrite bead on network cable 53 Install Cisco Unified IP Conference Phone 8831 54 Performance guidelines 54 IP Phone startup verification 55 Network settings 55 Cisco Unified IP Phone security 56 Set up locally significant certificate 56 C H A P T E R 5 Cisco Unified IP Conference Phone 8831 settings 59 Cisco Unified IP Conference Phone 8831 configuration menus 59 ...

Page 6: ...telephony features 76 Corporate and Personal Directory setup 90 Corporate Directory setup 91 Personal Directory setup 91 Button templates 91 Add Phone Button Template 92 Softkey templates 92 Set up softkey templates 94 Enable Device Invoked Recording 94 Enable Call History for shared line 95 Services setup 95 Cisco Unified Communications Manager user addition 96 User Options web page management 97...

Page 7: ...l Information screen 107 Display the Model Information screen 108 Status menu 108 Display the Status Menu 109 Network Statistics screen 109 Display the Network Statistics screen 110 Call Statistics screen 110 Call Statistics information 110 Display Call Statistics screen 112 C H A P T E R 9 Remote monitoring 113 Access web page 114 Web page information 114 Control web page access 114 Device Inform...

Page 8: ...resets unexpectedly 126 Physical connection problems 127 Intermittent network outages 127 DHCP setting errors 127 Static IP address setting errors 127 Voice VLAN setup errors 128 DNS or other connectivity errors 128 Power connection problems 128 Audio and display problems 128 Display is wavy 128 Audio problems 129 Choppy speech or sound 129 Choppy speech or sound when using wireless microphones 12...

Page 9: ...aging System access 142 User Personal Directory entries setup 143 A P P E N D I X B International user support 145 Language overlays for phone buttons 145 Cisco Unified Communications locale installation 145 A P P E N D I X C Technical specifications 147 Physical and operating environment specifications 147 Cable specifications 148 A P P E N D I X D Basic phone administration steps 149 Example use...

Page 10: ...Set up phone fields 151 Perform final end user configuration steps 154 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 x Contents ...

Page 11: ...munications network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the phone on the network The tasks described are administration level t...

Page 12: ...mplates services and user setup on page 75 Explains how to customize configuration files ring sounds and the idle display for the phone Cisco Unified IP Conference Phone 8831 customization on page 103 Explains how to view model device and network information from the phone Model information status and statistics on page 107 Describes the information that you can obtain from the phone web page Remo...

Page 13: ...on on obtaining documentation obtaining support providing documentation feedback reviewing security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Produc...

Page 14: ...Terminal sessions and information the system displays are in screen font screen font Information you must enter is in input font input font Arguments for which you supply values are in italic screen font italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting charact...

Page 15: ...cuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Attention Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 5 Preface Guide conventi...

Page 16: ...Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 6 Preface Guide conventions ...

Page 17: ...tension kits provide enhanced room coverage that can be further expanded by linking two units together The conference phone like other network devices must be configured and managed The conference phones encode G 711a G 711u G 729a G 722 G 729ab iLBC and decode all variants of G 711 and G 729 The conference phones also support 16 bit 16 kHz wideband audio Using a cell mobile or GSM phone or two wa...

Page 18: ... Kit and Charger For your conference phone to work it must be connected to the corporate IP telephony network Display Control Unit The Display Control Unit DCU is tethered to the Sound Base via a micro USB connector You can use the graphic and table below to identify buttons and hardware on the DCU Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager...

Page 19: ...een 1 Four programmable keys Softkeys 2 2 way Navigation bar and Select key that allows you to scroll menus and select items on the display Navigation bar with Select key 3 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 9 Cisco Unified IP Conference Phone 8831 Display Control Unit ...

Page 20: ...f the speaker Volume rocker 7 For details on DCU LED behavior see LED state definitions on page 12 Note Sound Base The Sound Base provides 360 degree audio coverage via four built in microphones and supports a full duplex speaker phone To provide enhanced room coverage two sound base units can be linked together You can use the graphic and table below to identify buttons and connections on the Sou...

Page 21: ...formation For details on LED behaviour see LED state definitions on page 12 LED indicators 1 2 3 Backlit mute button Mute button 4 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 11 Cisco Unified IP Conference Phone 8831 Sound Base ...

Page 22: ...base and the DCU Table 3 Conference phone LED state table Display Control Unit DCU Sound Base DCU Mute Button DCU Call Button Mute Button BaseLEDs 3 Call on Focus M e d i a Path Status No call Off solid red No call with VM Off flash green flash green DND Flash Off flash green flash green Incoming Call Off flash green flash green Hold Revert Call Off pulse green pulse green Hold Call Off pulse red ...

Page 23: ...lid red flash green solid red solid red Hold Revert Call M u t e d solid gray Deep Sleep Mode Deep Sleep Mode Phone screen The DCU contains the LCD phone screen The idle or home screen displays information about the status of calls and features If the conference phone is in an offline state the idle screen displays the message Phone is not registered and the Apps softkey remains available You can ...

Page 24: ... encrypted or connected call Call State icon 3 Displays softkeys for currently available features or actions Softkey labels 4 These icons are displayed when an associated feature such as extension microphones 5 or Link mode 6 is connected Feature icons 5 6 Phone screen icons Table 5 Phone screen icons Description Icon On hook Off hook Ringing in Connected Hold Shared line Microphone connected Cisc...

Page 25: ...s in the network Cisco Discovery Protocol CDP DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional supported DHCP configurations go to the Dynamic Host Configuration...

Page 26: ... Authentication Protocol over LAN EAPOL traffic through the port to which the client is connected After authentication is successful normal traffic can pass through the port IEEE 802 1X To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Confere...

Page 27: ...de QoS data such as jitter latency and round trip delay on RTP streams Real Time Control Protocol RTCP Like other VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session management provides the ability to control the attributes of an end to end cal...

Page 28: ...r in the Cisco Unified Communications Manager System Guide TFTP allows you to transfer files over the network On the Cisco Unified IP Conference Phone 8831 TFTP enables you to obtain a configuration file specific to the phone type Trivial File Transfer Protocol TFTP Cisco Unified IP Phones transmit and receive RTP streams which utilize UDP UDP is a connectionless messaging protocol for delivery of...

Page 29: ...on can assist you with troubleshooting any problems users might encounter when using their conference phone Related Topics Cisco Unified IP Conference Phone 8831 settings on page 59 Features templates services and user setup on page 75 Troubleshooting and maintenance on page 123 Telephony feature administration You can modify additional settings for the Cisco Unified IP Conference Phone 8831 from ...

Page 30: ...ures specific to your company or network as well as how to access and customize those features if appropriate Related Topics Internal support website on page 141 Cisco Unified IP Conference Phone 8831 security features Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the conference phone and Cisco Unified Communications Manager server and prevents...

Page 31: ...process Security and the conference phone startup process See Cisco Unified Communications Manager device addition methods Security and phone configuration files See IPv4 Setup Menu options in Network Setup Menu Changing the TFTP Server 1 or TFTP Server 2 option on the conference phone when security is implemented See Security Configuration Menu Items on the Security Configuration menu that you ac...

Page 32: ...and about Cisco Unified Communications Manager and conference phone security see Cisco Unified Communications Manager Security Guide For information about current security settings on a conference phone choose Apps Admin Settings Security Setup Most security features are available only if a certificate trust list CTL is installed on the conference phone For more information about the CTL see Confi...

Page 33: ...as occurred to signalling packets during transmission Signalling Authentication Each conference phone contains a unique manufacturing installed certificate MIC which is used for device authentication The MIC is a permanent unique proof of identity for the conference phone and allows Cisco Unified Communications Manager to authenticate the phone Manufacturing installed certificate After you configu...

Page 34: ...ty profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile which defines whether the conference phone is nonsecure or encrypted For information about configuring the security profile and applying the profile to the conference phone see the Cisco Unified Communications Manager Security Guide To view the security mode that is set for the conferen...

Page 35: ... a secure conference bridge to the call Step 3 As participants are added Cisco Unified Communications Manager verifies the security mode of each phone and maintains the security level for the conference There are interactions restrictions and limitations that affect the security level of the conference call depending on the security mode of the participant phones and the availability of secure con...

Page 36: ... of the call to maintain integrity and security in the system The following table provides information about changes to call security levels when using Barge Table 9 Call security interactions when using Barge Results of action Call security level Feature used Initiator s phone security level Call barged and identified as nonsecure call Encrypted call cBarge Nonsecure Call barged and identified as...

Page 37: ...Discovery Protocol CDP to identify each other and determine parameters such as VLAN allocation and inline power requirements Cisco Unified IP Phones also contain an 802 1X supplicant This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports The current release of the phone 802 1X supplicant uses EAP FAST and EAP TLS options for network authentic...

Page 38: ...igured for encryption In this case a reorder fast busy tone plays on the phone from which the barge was initiated If the initiator phone is configured for encryption the barge initiator can barge into a nonsecure call from the encrypted phone After the barge occurs Cisco Unified Communications Manager classifies the call as nonsecure If the initiator phone is configured for encryption the barge in...

Page 39: ...o Unified Communications Manager administration on page 29 Set up Cisco Unified IP Conference Phone 8831 in Cisco Unified Communications Manager administration The following steps provide an overview and checklist of configuration tasks for the conference station in Cisco Unified Communications Manager Administration The steps present a suggested order to guide you through the conference phone con...

Page 40: ... Station Step 5 Customize softkey templates to add delete or change the order of softkey features that display on the conference phone to meet feature needs For more information see the Cisco Unified Communications Manager Administration Guide Softkey Template Configuration chapter and Softkey templates on page 92 Step 6 Optional Assign speed dial numbers Users can change speed dial settings on th...

Page 41: ...le or directory number Upgrade the conference phone with the current firmware image before you install the phone For information about upgrading see the Readme file for the conference phone The conference phone supports seamless firmware upgrades For instructions on upgrading the firmware see the Release Notes Note These and other related documents can be located from http www cisco com en US prod...

Page 42: ... the Domain Name where the conference phone resides f Set Alternate TFTP to Yes g Enter an IP address for TFTP Server 1 Without DHCP you must configure the IP address TFTP server subnet mask domain name and default router locally on the conference phone For more information see Network settings and Network Setup menu Step 7 Set up security on the conference phone Provides protection against data t...

Page 43: ...cross Lines Conference across Lines Join or Conference Conference Busy Lamp Field BLF Line Status Message Waiting Indicator MWI or Message Waiting Lamp Message Indicators Programmable Line Button or Programmable Line Key PLK Programmable Feature Button Voice Messaging System Voicemail System Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 33...

Page 44: ...Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 34 Cisco Unified IP Conference Phone 8831 Terminology differences ...

Page 45: ...5 Conference Phone power page 37 Phone configuration files page 39 Phone startup process page 40 Cisco Unified Communications Manager IP Phone addition methods page 41 Cisco Unified IP Phone MAC address determination page 44 Cisco Unified IP Communications product interactions To function in the IP telephony network the conference phone must be connected to a networking device such as a Cisco Cata...

Page 46: ...e Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com cisco software navigator html mdfid 282677102 i rm Note For more information see Software Upgrades Cisco Unified Communications Operating System Administration Guide Related Topics Cisco...

Page 47: ...Cisco Unified IP Conference Phone 8831 uses the CP PWR CUBE 3 external power supply When using a sound base in Linked Mode the primary sound base must be connected using the CP PWR CUBE 3 external power supply External power Provided by an external power supply The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone or Conference Phone It functions as a mid span devic...

Page 48: ...ce dialling do not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before you can use the Service or Emergency Calling Service dialling Power reduction You can reduce the amount of energy that the phone consumes by using Power Save or EnergyWise Power Save Plus mode Power Save mode In Power Save mode the backlight on the ...

Page 49: ...w routers index html Integrated Service Routers http www cisco com en US products sw iosswrel products_ios_cisco_ ios_software_category_home html Cisco IOS Software Phone configuration files The TFTP server stores the conference phone configuration files that define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communicatio...

Page 50: ...artup problems 3 Configure VLAN If the Cisco Unified IP Conference Phone is connected to a Cisco switch the switch next informs the phone of the voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address For more information see Network Setup menu and Startup problems 4 Obtain a...

Page 51: ... server may impact phone registration For more information about licensing see Licenses for Phones section in the Cisco Unified Communications Manager System Guide The following table provides an overview of these methods for adding conference phones to Cisco Unified Communications Manager Table 14 Methods for adding IP Phones to Cisco Unified Communications Manager database Notes Requires MAC Add...

Page 52: ...registration to add fewer than 100 conference phones to your network To add more than 100 conference phones to your network use the Bulk Administration Tool BAT Note Autoregistration is disabled by default In some cases you might not want to use autoregistration for example if you want to assign a specific directory number to the phone or if you plan to implement authentication or encryption For i...

Page 53: ...bled When you configure the cluster for nonsecure mode through the Cisco CTL client autoregistation is automatically enabled Note For more information see Bulk Administration Cisco Unified Communications Manager Administration Guide and Tool for Auto Registered Phones Support Cisco Unified Communications Manager Bulk Administration Guide Related Topics Autoregistration IP Phone addition on page 42...

Page 54: ...inistration Guide Related Topics Autoregistration IP Phone addition on page 42 Autoregistration and TAPS IP Phone addition on page 43 Cisco Unified Communications Manager administration IP Phone addition on page 43 Cisco Unified IP Phone MAC address determination on page 44 Cisco Unified IP Phone MAC address determination Several procedures described in this manual require you to determine the MAC...

Page 55: ...n page 35 Note This chapter includes the following topics Before you begin page 45 Cisco Unified IP Conference Phone 8831 components page 47 Cisco Unified IP Conference Phone 8831 setup page 50 IP Phone startup verification page 55 Network settings page 55 Cisco Unified IP Phone security page 56 Before you begin Before you install the conference phone review the requirements in the following secti...

Page 56: ...ng any conference station to the network For information about enabling and configuring autoregistration see Cisco Unified Communications Manager Administration Guide You must use Cisco Unified Communications Manager to configure and assign telephony features to the conference stations In Cisco Unified Communications Manager you can add users to the database add users to user groups and associate ...

Page 57: ...ned to work with TN power systems Attention The plug socket combination must be accessible at all times because it serves as the main disconnecting device Attention Cisco Unified IP Conference Phone 8831 components The Cisco Unified IP Conference Phone 8831 includes these components on the conference phone or as accessories for the conference phone Network ports The underside of the conference pho...

Page 58: ...red microphone a wireless microphone cannot be connected to a secondary Sound Base You cannot mix microphone kits if you plan to connect a microphone to both sound bases they must both be wired microphones Wired and wireless microphones cannot be used at the same time and the wireless microphones have a higher priority Attempting to connect a wired microphone to a conference phone that has paired ...

Page 59: ...eless microphones can be paired to the conference phone Wireless microphones support an 8 hour call before the battery requires charging The charger is separate device and is not connected to the conference phone Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 49 Cisco Unified IP Conference Phone 8831 installation Wireless extension micropho...

Page 60: ... and the wireless microphones have a higher priority Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled To solve this problem unpair any paired or connected wireless microphones before connecting a wired microphone Note Related Topics Wired extension microphone kit on page 48 Wi...

Page 61: ...ts and the daisy chain port for the Linked Mode feature You can use the graphic and table below to identify connections and ports on the Sound Base Table 16 Sound Base connections and ports Description Item Network port 10 100 SW connection IEEE 802 3af power enabled Network port 1 Local power connection Wall power 2 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Com...

Page 62: ...ed Mode Linked Mode daisy chain port 5 Connect mini USB cable to DCU The following images show how to install the USB cable Procedure Step 1 Insert the mini USB connector into the port on the base of the phone Step 2 Seat the ferrite bead between the posts and press the bead down firmly Step 3 Thread the cable in the cable channel Make sure that you leave some slack in the cable Cisco Unified IP C...

Page 63: ...mm 0 3 mm between the bead and the connector Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead Step 3 Hold the cable in the ferrite bead channel and close the ferrite bead Snap the latch closed Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 53 Cisco...

Page 64: ...onference phone in closed offices and conference rooms up to 20 feet by 20 feet without external microphones and 20 feet by 30 feet with external microphones Place the conference phone base on a flat surface and make sure that it is clear from any reflective surfaces Maintain a minimum distance of four feet between each external microphone and the conference phone base and other objects Make sure ...

Page 65: ...o screen 3 The screen displays the Revolabs Inc splash screen 4 This message appears as the conference phone starts up Phone is not registered 5 The home screen displays Current date and time Primary directory number Softkeys If the conference phone successfully passes through these stages it has started up properly If the conference phone does not start up properly see Startup problems on page 12...

Page 66: ...n the conference phone perform these steps Before You Begin Ensure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function CAPF security configurations are complete The CTL file should have a CAPF certificate On Cisco Unified Communications Operating System Administration verify that the CAPF certificate has been installed The CAPF is running and conf...

Page 67: ...ate or removal process can take a long time to complete You can stop the process at any time by pressing Exit You can verify that an LSC is installed on the conference phone by choosing Apps Admin Settings Security Setup and ensuring that the LSC setting shows Installed Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 57 Cisco Unified IP Conf...

Page 68: ...Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 58 Cisco Unified IP Conference Phone 8831 installation Set up locally significant certificate ...

Page 69: ...ork Setup Provides options for viewing and for configuring network settings IPv4 Configuration A sub menu of the Network Setup menu the IPv4 menu items provide additional network options field that can be viewed or set Before you can change or edit option settings on the Network Setup menu you must unlock the options You can control whether a conference phone user has access to conference phone se...

Page 70: ... Statistics For information about the Reset Settings menu see Troubleshooting and Maintenance Note Step 3 Enter the password and then press Enter The Admin Settings password is configured in the Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified Communications Manager Administration Users can access the Admin Settings without entering a password when t...

Page 71: ... For example press 2 once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter To enter a period for example in an IP address press on the keypad To enter a plus for international dialling press and hold the key for at least 1 second Press the up arrow on the navigation bar to move the cursor to the left mos...

Page 72: ...hone Host Name Set Domain Name Field Name of the Domain Name System DNS domain in which the phone resides Domain Name Display only Cannot configure The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the phone is attached To assign a VLAN ID manually use the Admin VLAN ID option Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst...

Page 73: ...p Related Topics Display the Configuration Menu on page 60 Value input and editing guidelines on page 61 Network Setup menu on page 62 Set Domain Name Procedure Step 1 Unlock network configuration options Step 2 Set the DHCP Enabled option to No Step 3 Choose Apps Admin Settings Network Configuration Domain Name Step 4 Enter a new domain name Step 5 Press Validate and then press Save Related Topic...

Page 74: ...ence phone has DHCP enabled or disabled When DHCP is enabled the DHCP server assigns the conference phone an IP address When DHCP is disabled the administrator must manually assign an IP address to the phone For more information see DHCP usage DHCP Set IP address on page 66 Internet Protocol IP address of the conference phone If you assign an IP address with this option you must also assign a subn...

Page 75: ...lternate TFTP option to yes you must enter a nonzero value for the TFTP Server 1 option TFTP Server 1 Set TFTP Server 2 on page 69 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable TFTP Server 2 Release DHCP address on page 69 Releases the IP address assigned by DHCP DHCP Address Released Set DHCP Procedure Step 1 Unlock network configuration options Step 2 ...

Page 76: ...net mask Procedure Step 1 Unlock network configuration options Step 2 Set the DHCP Enabled option to No Step 3 Choose Apps Admin Settings Network Configuration IP Subnet Mask Step 4 Enter a new IP address for the subnet mask Step 5 Press Validate and then press Save Related Topics Unlock and Lock Options Set DHCP on page 65 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unif...

Page 77: ...S server Procedure Step 1 Unlock network configuration options Step 2 Set the DHCP Enable option to No Step 3 Choose Apps Admin Settings Network Configuration DNS Server1 Step 4 Enter a new DNS server address Step 5 Press Apply and then Save Step 6 Repeat as needed to assign backup DNS servers Related Topics Set DHCP on page 65 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco ...

Page 78: ...k and Lock Options Set TFTP Server 1 Procedure Step 1 Unlock network configuration options Step 2 If DHCP is enabled set the Alternate TFTP option to Yes Step 3 Choose Apps Admin Settings Network Configuration TFTP Server 1 Step 4 Press Edit Step 5 Enter a new TFTP server IP address Step 6 Press Apply and then press Save Related Topics Unlock and Lock Options Set DHCP on page 65 Cisco Unified IP C...

Page 79: ...ol DHCP automatically assigns IP addresses to devices when you connect them to the network Conference stations enable DHCP by default If you are configuring the Ethernet network settings on the phone for an IP network you can set up an IP address for the phone by either using DHCP to assign it for you or by manually entering an IP address You must also enter the domain name for the phone in the Et...

Page 80: ...ep 2 To disable DHCP and manually set an IP address a Set DHCP Enabled to No b Enter the static IP address for the conference station c Enter the subnet mask d Enter the default router IP addresses e Set Alternate TFTP Server to Yes and enter the IP address for TFTP Server 1 Step 3 Press Apply and then press Save Related Topics Set DHCP on page 65 Set subnet mask on page 66 Set IP address on page ...

Page 81: ...1X Authentication and Status menus on page 72 Displays the device authentication EAP MD5 and transaction status 802 1X Authentication Related Topics Unlock and Lock Options Value input and editing guidelines on page 61 Display the Configuration Menu on page 60 Trust List menu The Trust List menu displays information about all the servers that the conference phone trusts and includes the options de...

Page 82: ...tion Status menus allow you to enable 802 1X authentication and view transaction status These options are described in the following tables To exit these menus press Exit Table 22 802 1X Authentication settings To Change Description Option Set 802 1X Device Authentication on page 73 Determines whether 802 1X authentication is enabled Enabled Phone uses 802 1X authentication to request network acce...

Page 83: ...ng authentication to begin Authenticating Authentication in progress Authenticated Authentication successful or implicit authentication due to timeouts Held Authentication failed waiting before next attempt approximately 60 seconds 802 1X Authentication Status Set 802 1X Device Authentication Procedure Step 1 ChooseApps Admin Settings Security Config 802 1X Authentication Device Authentication Ste...

Page 84: ...onfiguration Menu Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 74 Cisco Unified IP Conference Phone 8831 settings 802 1X Authentication and Status menus ...

Page 85: ...eatures and what information to provide see Internal support website on page 141 For information about setting up conference phones in non English environments see International user support on page 145 This chapter includes the following topics Available telephony features page 76 Corporate and Personal Directory setup page 90 Button templates page 91 Softkey templates page 92 Enable Device Invok...

Page 86: ...see the Cisco Unified Communications Manager Administration Guide For more information on the functions of a service select the name of the parameter or the question mark help button in the Service Parameter Configuration window in Cisco Unified Communications Manager Note Table 24 Telephony features for Cisco Unified IP Conference Phone 8831 Configuration Reference Description Feature Cisco Unifi...

Page 87: ...arameter and select the appropriate Server and Service Scroll to the Clusterwide Parameters Device Phone pane and set Builtin Bridge Enable to On Agent Greeting For more information see Cisco Unified Communications Manager Features and Services Guide Call Pickup Configuration chapter Allows users to pick up a call on any line in their call pickup group regardless of how the call was routed to the ...

Page 88: ...lay Restrictions Determines the information that will display for calling or connected lines depending on the parties who are involved in the call Call Display Restrictions For more information see the following Cisco Unified Communications Manager Administration Guide Directory Number Configuration Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Customize User Options web...

Page 89: ... works whether the CFA target phone number is internal or external Call Forward Destination Override For more information see Call Forward Notification setup Allows you to configure the information that the user sees when receiving a forwarded call Call Forward Notification For more information see Enable Call History for shared line Allows you to view shared line activity in the phone Call Histor...

Page 90: ...hose call is being monitored must resume the call Note Call Recording For more information see Cisco Unified Communications Manager System Guide Understanding Directory Numbers Phone Call Waiting setup Indicates and allows users to answer an incoming call that rings while on another call Incoming call information appears on the phone display Call Waiting For more information see Cisco Unified Comm...

Page 91: ...Barge and Privacy Allows a user to join a nonprivate call on a shared phone line cBarge adds a user to a call and converts it into a conference allowing the user and other parties to access conference features cBarge For more information see Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Allows users to temporarily access their Cisco Unifie...

Page 92: ...users with the ability to record their telephone calls via a softkey In addition administrators may continue to record telephone calls via the CTI User Interface Device Invoked Recording For more information see Cisco Unified Communications Manager Features and Services Guide Call Park and Directed Call Park chapter Allows a user to transfer an active call to an available directed call park number...

Page 93: ...configuration page Phone Configuration window value takes precedence Do Not Disturb DND For more information see EnergyWise on the Cisco Unified IP Phone setup Enables an IP Phone to sleep power down and wake power up at predetermined times to promote energy savings EnergyWise For more information see Cisco Unified IP Conference Phone 8831 User Guide Conference Phone Link Mode Cisco Unified IP Con...

Page 94: ...connected call from an active state to a held state Hold Resume No configuration is required Enhances the file download process to the phone to use HTTP by default If the HTTP download fails the phone reverts to using the TFTP download HTTP Download No configuration required The Jitter Buffer feature handles jitter from 10 milliseconds ms to 1000 ms for both audio and video streams Jitter Buffer F...

Page 95: ...Manager Displays a New Voicemail status message on the phone screen Message Waiting Indicator For more information see Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance Missed Call Logging For more information see Cisco Unified Commun...

Page 96: ...d external microphones Mute No configuration required Makes it easier for end users to identify transferred calls by displaying the original caller s phone number The call appears as an Alert Call followed by the caller s telephone number No Alert Name For more information see Cisco Unified IP Conference Phone 8831 User Guide Allows a user to dial a number without going off hook Onhook Dialing For...

Page 97: ...ther of two user modes depending upon the amount of user interaction desired with QRT Quality Reporting Tool QRT Requires no configuration Allows users to call the most recently dialed phone number by pressing a button or the Redial softkey Redial For more information see the Cisco Unified Communications Manager Features and Services Guide Cisco Unified Mobility chapter Reroutes a direct call to a...

Page 98: ...isco Unified Communications Manager Administration Guide Directory Number Configuration Cisco Unified Communications Manager Administration Guide Custom Phone Rings Identifies ring type used for a line when a phone has another active call Ringtone Setting For more information about security see xref Supported Security Features For additional information see the following Cisco Unified Communicatio...

Page 99: ...tem Guide Cisco Unified IP Phone Dials a specified number that has been previously stored Speed Dial For more information see Cisco Unified Communications Manager Administration Guide Time Period Configuration Cisco Unified Communications Manager System Guide Time of Day Routing Restricts access to specified telephony features by time period Time of Day Routing For more information see Cisco Unifi...

Page 100: ...ministrator you must set up specific parameters in Cisco Unified Communications Manager Administration UCR 2008 For more information see the following Cisco Unified Communications Manager Administration Guide Cisco Voice Mail Port Configuration Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager Enables callers to leave messages if call...

Page 101: ...see Understanding Directory Numbers in the Cisco Unified Communications Manager System Guide After the LDAP directory configuration is complete users can access the Corporate Directory service on the conference phone to find co workers in the corporate directory Personal Directory setup Personal Directory consists of the following features Personal Address Book PAB Personal Fast Dials Fast Dials U...

Page 102: ...templates An application that supports softkeys can have one or more standard softkey templates associated with it You can modify a standard softkey template by making a copy of it giving it a new name and making updates to that copied softkey template You can also modify a nonstandard softkey template To configure softkey templates select Device Device Settings Softkey Template from Cisco Unified...

Page 103: ...st Conference List Phone displays Divert Yes Immediate Divert iDivert iDivert Configure as a softkey Yes Toggle Do Not Disturb DND Do Not Disturb Phone displays Cancel if the call is not answered Yes End Call EndCall End Call Configure as a softkey Yes Group Pick Up GPickUp Group Pickup Yes Hold Hold Hold No Join Join Join Configure Malicious Call Identification as a softkey Yes Toggle Malicious C...

Page 104: ...ager Administration Guide Softkey Template Configuration and the Cisco Unified Communications Manager System Guide Softkey Template Set up softkey templates Procedure Step 1 Log on to Cisco Unified Communications Manager Administration Step 2 Select Device Device Settings Softkey Template Step 3 To assign a softkey template to a conference station choose Device Phone to select the conference stati...

Page 105: ...ay drop down list box choose the applicable profile The Disabled option is selected by default Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window If you set these same parameters in these other windows as well the setting that takes precedence is determined in the...

Page 106: ...fied Mobility Cisco Unified Communications Manager Features and Services Guide Note Cisco Unified Communications Manager user addition Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks Access the corporate directory and other customized directories from a Cisco Unified IP Phone Create a person...

Page 107: ...user and add the user to a user group To select and configure an end user log on to Cisco Unified Communications Manager Administration and choose User Management End User To add a user to a user group choose User Management User Group For additional information see the Cisco Unified Communications Manager Administration Guide End User Configuration section Customize User Options web page display ...

Page 108: ...rward Notification fields Table 26 Call Forward Notification fields Default Checkbox State Description Field Checked When this check box is checked the caller name displays in the notification window Caller Name Not checked When this check box is checked the caller number displays in the notification window Caller Number Not checked When this check box is checked the information about the caller w...

Page 109: ...tinguish the origin of the call to globalize or localize the calling party number for the conference phone user The conference phone itself can localize the calling party number For the phone to localize the calling party number you must configure the Calling Party Transformation CSS or the Use Device Pool Device Calling Party Transformation CSS setting in the Phone Configuration window Depending ...

Page 110: ...und bases they must both be wired microphones The voice dial tone ringer and base LED features synchronize between the two devices when linked together You can link two sound bases while a call is active When Linked Mode is active the linked mode icon displays in the idle and the call screens The following table summarizes the best practice to follow when deploying your conference phones in Linked...

Page 111: ...e phone to be used as the primary unit Step 2 Connect the network cable to the conference phone to be used as the primary unit Step 3 Connect the power cable to the primary device and plug into a wall plug The secondary Sound Base does not need to be plugged into external power but in Linked Mode the primary unit must be connected to external power Step 4 Use the provided daisy cable to connect th...

Page 112: ...Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 102 Features templates services and user setup Link Conference Phones ...

Page 113: ...ion You can modify configuration files and add customized files to the TFTP directory You can modify files or add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window For information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server see the Cisco Unified Communicati...

Page 114: ...st wb xml file defines an XML object that contains a list of conference phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a conference phone for that ring The Cisco TFTP server for each Cisco Unified Communications Manager contains this file The CiscoIPc...

Page 115: ...rements for custom ring types on page 105 section Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Cisco Unified Communications Operating System Administration Guide Software Upgrades chapter Step 3 Use a text editor to edit the Ringlist wb xml file See the Ringlist wb xml file forma...

Page 116: ... conference phone Idle field on the Phone Template Configuration page in the Bulk Administration Tool BAT For multiple conference phones simultaneously URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters page or the Idle field in the Bulk Administration Tool BAT Specifying the length of time that the conference phone is not used before the idle display XML service...

Page 117: ...oring on page 113 For more information about troubleshooting the conference phone see Troubleshooting and maintenance on page 123 There are certain options on the Network Configuration menu Device Configuration menu and Security Configuration menu that are for display only These options are described in Cisco Unified IP Conference Phone 8831 settings on page 59 Note This chapter includes these top...

Page 118: ...k when backlight is inactive Display the Model Information screen The Model Information screen includes the options described in Model Information Settings Procedure Step 1 To display the Model Information screen press the Settings button and then select Model Information Step 2 To exit the Model Information screen press Exit Status menu The Status menu includes these options which provides inform...

Page 119: ...that appears in this screen Table 29 Network Statistics items Description Item Number of packets received by the conference phone Rx Frames Number of broadcast packets received by the conference phone Rx Broadcasts Total number of unicast packets received by the conference phone Rx Unicast Number of packets transmitted by the conference phone Tx Frames Tx Broadcasts Tx Unicast CDP Neighbor Device ...

Page 120: ...ge For more information about remote monitoring see Remote monitoring Note A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data ...

Page 121: ...et jitter dynamic delay that a packet encounters when going through the network observed since the receiving voice stream was opened Avg Jitter Maximum jitter observed since the receiving voice stream was opened Max Jitter Number of RTP packets discarded by the receiver Rcvr Discarded Missing RTP packets lost in transit Rcvr Lost Packets Voice Quality Metrics Score that is an objective estimate of...

Page 122: ...t events lost frames from the start of the voice stream Severely Conceal Secs Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency Display Call Statistics screen To display the Call Statistics screen for information about the last voice stream follow these steps Procedure Step 1...

Page 123: ...nd to assist with troubleshooting You can also obtain much of this information directly from a conference phone For more information see Model information status and statistics on page 107 For more information about troubleshooting the conference phone see Troubleshooting and maintenance on page 123 This chapter includes these topics Access web page page 114 Control web page access page 114 Device...

Page 124: ...hyperlinks Device Information Displays device settings and related information for the conference phone Network Configuration Displays network configuration information and information about other conference phone settings Ethernet Information Displays network statistics Device Logging Displays messages that might be useful to Cisco TAC if you require assistance with troubleshooting Streaming Stat...

Page 125: ...isplays device settings and related information for the conference phone The following table describes these items To display the Device Information area access the web page for the conference phone as described in the Access web page section and then click the Device Information hyperlink Table 31 Device Information area items Item Media Access Control MAC address of the conference phone MAC Addr...

Page 126: ...configuration information and information about other conference phone settings The following table describes this information You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the conference phone To display the Network Configuration area access the web page for the conference phone as described in the Access web page section and the...

Page 127: ...functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states Active Cisco Unified Communications Manager server from which the conference phone is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the conference phone switches i...

Page 128: ...e phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information User Locale Version of the user locale loaded on the conference phone User Locale Version Version of the character set that the conference phone uses for the user locale User Locale Char Set Network locale associated with the conference ...

Page 129: ...or Rx PacketNoDes Total number of received packets dropped because of buffer overruns Rx Overruns Total number of packets received between 64 and 1522 bytes in length that have bad FCS errors Rx alignErr Number of packets discarded due to improper length Rx length error Number of valid length packets received that have at least one invalid data symbol Rx symbol error Total number of packets receiv...

Page 130: ...er of packets not transmitted because the packet experienced 16 transmission attempts Tx excessLength Total number of packets received by the conference phone Rx totalPkt Total number of packets transmitted by the conference phone Packet Transmitted Total number of octets received by the conference phone Rcvr Octets Total number of octets sent by the conference phone Sender Octets Device Logs area...

Page 131: ...voice stream received or transmitted RTP streaming audio G 729 G 711 u law G 711 A law G 722 or Lin16k Codec Type Size of voice packets in milliseconds in the receiving or transmitting voice stream RTP streaming audio Payload Size Number of RTP voice packets received since voice stream was opened This number is not necessarily identical to the number of RTP voice packets received since the call be...

Page 132: ...ce packets transmitted since the call began because the call might have been placed on hold Note Sender Packets Number of bytes of voice packets transmitted since voice stream was opened Sender Octets Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 122 Remote monitoring Streaming Statistics area ...

Page 133: ...rence phone web page You can use this information to monitor the operation of a conference phone to assist with troubleshooting Related Topics Model information status and statistics on page 107 Remote monitoring on page 113 Troubleshooting Use the following sections to troubleshoot problems with the conference phone Startup problems After installing a conference phone into your network and adding...

Page 134: ... eliminating the patch panel connection in the office Verify that the conference phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional If the conference phone still does not start up prop...

Page 135: ...36 Cisco Unified Communications Manager and TFTP servers are not running If the Cisco Unified Communications Manager or TFTP services are not running conference phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and that other conference phones and devices are unable to start up properly If the Cisco Unified Communic...

Page 136: ...uption section for assistance Cisco Unified IP Conference Phone 8831 cannot obtain IP address Problem If a phone cannot obtain an IP address when it starts up the phone may not be on the same network or VLAN as the DHCP server or the switch port to which the conference phone is connected may be disabled Solution Ensure that the network or VLAN to which the phone connects has access to the DHCP ser...

Page 137: ...See the Network Setup menu section for more information 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP lease duration Cisco recommends that you set it to 8 days conference phones send messages with request type 151 to renew their DHCP address leases If the DHCP server expects messages with request type 150 the lease will be denied forcing the conference phone to restart a...

Page 138: ...phone continues to reset follow the procedure in Determine DNS or connectivity issues Power connection problems Problem The conference station does not appear to be powered up Solution In most cases a conference phone will restart if it powers up using external power but loses that connection and switches to Power over Ethernet PoE Similarly a conference phone may restart if it powers up using PoE...

Page 139: ...r on the network or periodic high rates of network activity For more information about displaying statistics see Call Statistics screen Choppy speech or sound when using wireless microphones Problem A user complains of choppy speech or metallic sound coming from the wireless microphones Cause Too many dropped packets Solution Check the RF environment Echo on the far end Problem The far end hears e...

Page 140: ...ng The wireless microphones are being moved Solution Consider using external microphones or increasing the room coverage by using Linked Mode Audio quality Problem User complains about poor audio quality Cause You are using a narrow band rather than a wide band codec Solution Verify on the CUCM that the default codec is G 722 wide band No audio between units Problem There is no audio to or from th...

Page 141: ... the external microphones see Performance guidelines section and the Conference Room Setup Examples section General troubleshooting information This section provides troubleshooting information for some common issues that might occur on the conference phone The following table provides general troubleshooting information for the conference phone Table 34 Cisco Unified IP Conference Phone 8831 trou...

Page 142: ... in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch Loopback condition If you are powering your conference phone through the network connection you must be careful if you decide to unplug the conference phone network connection and plug the cable into a desktop computer The computer s network card cannot receive power through th...

Page 143: ... cause interference For more information see the manufacturer s documentation of the interfering device Caution A prolonged Layer 2 broadcast storm lasting several minutes on the voice VLAN may cause conference phones to reset lose an active call or be unable to initiate or answer a call conference phones may not come up until a broadcast storm ends Prolonged broadcast storms cause conference phon...

Page 144: ...on to another Related Topics Network Setup menu on page 62 Start service To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from the Navigation drop down list that displays in the upper right corner of the window and then click Go Step 2 Choose Tools Control Center Network Services Step 3 Choose the pr...

Page 145: ...ick the conference phone name Verify that you have assigned the correct MAC address to this conference phone Step 6 Power cycle the conference phone Related Topics Cisco Unified IP Conference Phone 8831 reset or restore on page 137 Network Setup menu on page 62 Cisco Unified IP Phone MAC address determination on page 44 Create new phone configuration file When you remove a conference phone from th...

Page 146: ...nager Step 3 Ensure that DNS is configured to do reverse look ups Check DHCP settings DHCP can be enabled and disabled manually Note Procedure Step 1 On the conference station select Apps Admin Settings Network Setup IPv4 Configuration and look at the following options Step 2 DHCP If you have assigned a static IP address to the conference phone you do not need to enter a value for the DHCP Server ...

Page 147: ... following sections describe phone maintenance Cisco Unified IP Conference Phone 8831 reset or restore The following sections describe the methods for resetting or restoring the phone Settings reset Performing a reset of a conference phone provides a way to recover if the conference phone experiences an error The Reset Settings menu on the device has three options All Network Security You can rese...

Page 148: ...d audible concealment events due to frame loss in the preceding 8 seconds and includes perceptual weighting factors such as codec type and frame size MOS LQK scores are produced by a Cisco proprietary algorithm that is an implementation of P VTQ an ITU provisional standard Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS LQK scores project a human we...

Page 149: ...dence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the conference phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Conceal Ratio and Conceal Seconds increase significantly Noise or distortion...

Page 150: ...onference phone and the LCD screen Do not apply liquids or powders directly on the conference phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 140 Troubleshooting and maintenance Cisco Unified IP Phone cleaning ...

Page 151: ...hone including speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people IP Phone Manuals You should provide end users with access to user documentation for the con...

Page 152: ...r access to User Options web pages on page 97 A brief description of what a web based graphical user interface application is and how to access it with a web browser An overview of the tasks that users can accomplish using the web page You can also refer users to Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager which is available at this URL http www cisco...

Page 153: ...es Cisco Unified IP Conference Phone 8831 does not support address book synchronization with the Communications Manager Address Book Synchronizer Note Related Topics IP Phone features user subscription and setup on page 142 Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 143 Internal support website User Personal Directory entries setup ...

Page 154: ...Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 144 Internal support website User Personal Directory entries setup ...

Page 155: ... software has been localized All languages may not be immediately available so continue to check the website for updates Note Cisco Unified Communications locale installation If you are using conference phones in a locale other than English United States you must install the locale specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications M...

Page 156: ...ilable so continue to check the website for updates Note Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9 0 146 International user support Cisco Unified Communications locale installation ...

Page 157: ...0 C 32 to 104 F Operating Temperature 10 to 90 non condensing Operating Relative Humidity 40 C to 85 C 40 F to 185 F Storage Temperature 500 to 6 500 ft de rate 1 C per 1000 ft Operating Altitude 7 5 cm 3 in Height 38 cm 15 in Width 38 cm 15 in Depth 1 1 kg 2 42 lb Weight 3 5 backlit monochrome 396x162 Display AC DC adapter 100 240 V 50 60 Hz 500 mA Power over Ethernet 48 V 380 mA Power interface ...

Page 158: ...in 100 meters 330 feet of a wiring closet Cable Distance Requirements Cable specifications The conference phone has the following cabling requirements RJ 45 plug for the 25 ft CAT 5 cable connection on the bottom of the conference phone RJ 45 plug for the 25 ft CAT 5 cable connection on the power interface cable 6 ft 48 volt connector to the power interface cable Optional 25 ft Daisy chain connect...

Page 159: ...d Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics Example user information page 149 Cisco Unified Communications Manager user addition page 150 Identify phone page 151 Perform final end user configuration steps page 154 Example user information In t...

Page 160: ...e LDAP Directory window determines when the next auto synchronization is scheduled However the synchronization must occur before you can associate a new user to a device Step 6 Proceed to Identify phone on page 151 Add user directly to Cisco Unified Communications Manager If you are not using an LDAP directory you can add a user directly to Cisco Unified Communications Manager Administration by fo...

Page 161: ...ose Device Phone Step 2 Select Add New Step 3 Select the user phone model from the Phone Type drop down list and select Next The Phone Configuration window appears On the Phone Configuration window you can use the default values for most of the fields Set up phone fields To configure the required fields and some key additional fields perform these steps Procedure Step 1 For the required fields pos...

Page 162: ...r current settings Common Phone Profile From the drop down list box choose a common phone profile from the list of available common phone profiles Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration Device Device Settings Common Phone Profile You can use the search fields in conjunction with the Find button to fi...

Page 163: ...gnal to be forwarded to the voice mail for this line check the Voice Mail box next to the Forward Busy Internal and Forward Busy External items in the left column of the Call Pickup and Call Forward Settings pane f In the Line 1 on Device pane of Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of ...

Page 164: ...guration tasks Use the Search fields and Find to locate the user for example John Doe then click on the user ID to get to the End User Configuration window for the user In the End User Configuration window follow these steps Procedure Step 1 In the Directory Number Associations area of the screen set the primary extension from the drop down list Step 2 In the Mobility Information area check the En...

Page 165: ...and hardware continued wired extension kit 8 wireless extension kit and charger 8 buttons and softkeys 8 display control unit 8 call button 8 keypad 8 LED 8 mute 8 navigator with select key 8 screen 8 Softkey buttons 8 volume rocker 8 C Call Back 76 call display restrictions 76 call forward 76 call forward all 76 call forward busy 76 call forward no answer 76 call forward no coverage 76 destinatio...

Page 166: ...onal Address Book 91 display 106 145 idle display 106 language 145 XML service 106 distinctive ring 76 divert 76 DND 76 DNS 62 116 125 128 134 136 settings 136 troubleshooting 125 128 134 do not disturb 76 DSCP 116 E EnergyWise 76 description 76 Enhanced room coverage 76 Linked Mode 76 Ethernet 47 62 116 119 external power supply 37 F Fast Dial 91 fast dial service 76 firmware 36 107 firmware vers...

Page 167: ...bleshooting 128 Power over Ethernet See PoE external power supply PoE Power over Ethernet continued power external power supply power PoE See PoE privacy 76 Private Line Automated Ringdown PLAR 76 Pulse Code Modulation See PCM Q QRT 137 Quality Report Tool See QRT Quality Reporting Tool QRT 76 R redial 76 remote port configuration 76 ring setting 76 Ring Settings 97 ringtone 105 custom 105 rington...

Page 168: ...6 direct transfer 76 TVS 76 security by default 76 U UCR 2008 76 description 76 URLs 95 116 USB cable installation 52 User Options web pages 97 options 97 users 96 adding to Cisco Unified Communications Manager 96 V VLAN 40 62 64 109 116 119 126 statistics 109 troubleshooting 126 voice messaging system 76 X XML 95 104 106 files 104 service 106 Cisco Unified IP Conference Phone 8831 Administration ...

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