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Cisco 7965G - Unified IP Phone VoIP, Software Manual

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Description

Item

Number of times the RTCP Receiver Reports have been sent.

Rcvr Reports Sent

(See Note)

Internal time stamp indicating when a RTCP Receiver Report was sent.

Rcvr Report Time Sent

(See Note)

Total number of RTP data packets received by the phone since starting
receiving data on this connection. Includes packets received from different
sources if this is a multicast call. The value displays as 0 if the connection
was set to send-only mode.

Rcvr Packets

Total number of payload octets received in RTP data packets by the
device since starting reception on the connection. Includes packets
received from different sources if this is a multicast call. The value
displays as 0 if the connection was set to send-only mode.

Rcvr Octets

Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score
is based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see

Voice

Quality Monitoring, on page 237

.

The MOS LQK score can vary based on the type of codec that
the Cisco Unified IP Phone uses.

Note

MOS LQK

Average MOS LQK score observed for the entire voice stream.

Avg MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Min MOS LQK

Baseline or highest MOS LQK score observed from start of the voice
stream.

These codecs provide the following maximum MOS LQK score under
normal conditions with no frame loss:

For Cisco Unified IP Phone 7975G, 7965G, and 7945G:

•

G.711 gives 4.5.

•

G.722 gives 4.5.

•

G.728/iLBC gives 3.9.

•

G.729 A/AB gives 3.8.

For Cisco Unified IP Phone 7971G-GE and 7970G:

•

G.711 gives 4.5

•

G.729 A /AB gives 3.7

Max MOS LQK

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)    

211

Remote Monitoring

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Summary of Contents for 7965G - Unified IP Phone VoIP

Page 1: ... for Cisco Unified Communications Manager 9 0 SCCP and SIP First Published January 01 2012 Last Modified February 03 2014 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ...45G Components 2 Cisco Unified IP Phone 7975G Buttons and Hardware 2 Cisco Unified IP Phone 7970G and 7971G GE Buttons and Hardware 2 Cisco Unified IP Phone 7965G Buttons and Hardware 3 Cisco Unified IP Phone 7945G Buttons and Hardware 3 Buttons and Hardware Identification 4 Network Protocols 6 IPv6 Support on Cisco Unified IP Phones 11 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G S...

Page 4: ... IP Phone Installation 26 Install Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G 26 C H A P T E R 2 Cisco Unified IP Phones and Telephony Networks 29 Phone and Telephony Network Overview 29 Cisco Unified IP Communications Product Interactions 29 Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions 30 Cisco Unified IP Phone and VLAN Interaction 30 Cisco Unified ...

Page 5: ...andset 45 Speakerphone 45 Disable Speakerphone 46 Headset 46 Audio Quality 46 Headset Connection 47 Disable Headset 47 Wireless Headset 47 Enable Headset Hookswitch Control 48 External Device Use 48 Install Cisco Unified IP Phone 48 Cisco Unified IP Phone Cable Installation 49 Cisco Unified IP Phone Expansion Module 50 Set up Cisco Unified IP Phone Expansion Module 51 Feature Key Capacity Increase...

Page 6: ...76 Set Admin VLAN ID Field 77 Set SW Port Configuration Field 77 Set PC Port Configuration Field 77 Set PC VLAN Field 78 Set DHCP Field 78 Set IP Address Field 78 Set Subnet Mask Field 79 Set Default Router Fields 79 Set DNS Server Fields 79 Set DHCP Address Released Field 80 Set Alternate TFTP Field 80 Set TFTP Server 1 Field 80 Set TFTP Server 2 Field 81 Set DHCPv6 Field 81 Set IPv6 Address Fiel...

Page 7: ...6 Power Save Configuration Menu 99 Ethernet Configuration Menu 100 Security Configuration Menu 101 QoS Configuration Menu 102 Network Configuration Menu 103 Security Configuration Menu 109 CTL File Submenu 111 Unlock CTL and ITL Files 113 ITL File Submenu 113 Trust List Menu 115 802 1X Authentication and Status Menus 116 Set Device Authentication Field 118 Set EAP MD5 Shared Secret Field 118 VPN C...

Page 8: ...4 User Options Web Page Management 155 User Access to User Options Web Pages 155 Add User to End User Group 155 Associate Phones with Users 156 User Options Web Pages Options 156 Set Up User Options Web Page Options 157 EnergyWise Setup on Cisco Unified IP Phone 157 UCR 2008 Setup 160 Set Up UCR 2008 in Phone Configuration Window 161 Set Up UCR 2008 in Common Phone Profile Configuration Window 162...

Page 9: ...tatus Messages 178 Network Statistics Screen 186 Display Network Statistics Screen 186 Network Statistics Items 186 Firmware Version Screen 189 Display Firmware Version Screen 189 Firmware Version Items 190 Expansion Modules Screen 190 Display Expansion Modules Screen 190 Expansion Module Items 191 Call Statistics Screen 191 Display Call Statistics Screen 192 Call Statistics Items 192 Test Tone 19...

Page 10: ...Displays Error Messages 217 Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager 217 TFTP Server Settings 217 IP Addressing and Routing 217 DNS Settings 217 Cisco Unified Communications Manager Settings on Phone 218 Cisco CallManager and TFTP Services Are Not Running 218 Configuration File Corruption 218 Cisco Unified Communications Manager Phone Registration 218 Cisco Un...

Page 11: ... 226 Audio and Video Problems 226 Phone Display Is Wavy 226 No Speech Path 226 General Telephone Call Problems 227 VPN Connected Phone Does Not Log Calls 227 Phone Does Not Recognize DTMF Digits or Digits Are Delayed 227 Troubleshooting Procedures 227 Set Up Remote Phone 228 Check TFTP Settings 228 Check DHCP settings 228 Verify DNS Settings 229 Create New Phone Configuration File 229 Start Servic...

Page 12: ... Cisco Unified IP Phone Address Book Synchronizer 244 Cisco Unified IP Phone Address Book Synchronizer Deployment 245 Install Synchronizer 245 Set Up Synchronizer 245 A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phones 247 A P P E N D I X C International User Support 257 International User Support Overview 257 Language Overlays for Phone Buttons 257 Unified Communications Man...

Page 13: ... Manager User Addition 264 Add User from External LDAP Directory 264 Add User Directly to Cisco Unified Communications Manager 264 Phone Setup 265 Identify Phone 265 Set Up Phone Fields 265 Perform Final End User Setup 268 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP xiii Contents ...

Page 14: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP xiv Contents ...

Page 15: ...network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager formerly Cisco Unified CallManager or on other network devices Related Topics Related Documentation on page xvii Audience Network engineers system administrators and telecom engineers should review this guide to learn the steps that are required to s...

Page 16: ...statistics and firmware information from the Cisco Unified IP Phone Model Information Status and Statistics on page 175 Describes the information that you can obtain from the phone web page and how to use this information to monitor the operation of a phone remotely and to assist with troubleshooting Remote Monitoring on page 197 Provides tips for troubleshooting the Cisco Unified IP Phone Trouble...

Page 17: ...nd also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop...

Page 18: ...een font Information you must enter is in input font input font Arguments for which you supply values are in italic screen font italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Means reader take note Notes con...

Page 19: ...liar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Attention Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP xix Pref...

Page 20: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP xx Preface Guide Conventions ...

Page 21: ...ormation and services and customizable features and services The phones also support security features that include file authentication device authentication signaling encryption and media encryption The Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G provides a color screen touchscreen for the 7975G 7971G GE and the 7970G support for line or speed dial numbers context sensitive online...

Page 22: ... the description of the numbered items Cisco Unified IP Phone 7970G and 7971G GE Buttons and Hardware The following figure identifies the important parts of the phone See Buttons and Hardware Identification on page 4 for the description of the numbered items Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 2 ...

Page 23: ...Unified IP Phone 7945G Buttons and Hardware The following figure identifies the important parts of the phone See Buttons and Hardware Identification on page 4 for the description of the numbered items Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 3 Cisco Unified IP Phone Cisco Unified IP Phone 7965G Button...

Page 24: ...old or Transfer button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call Do Not Disturb DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote line in use shared line BLF status or active Mobile Connect call Programmable buttons 1 Enables y...

Page 25: ... Help menu Help button 6 Opens closes the Settings menu Use the button to change phone screen and ring settings Settings button 7 Opens closes the Services menu Services button 8 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 9 Toggles the speakerphone on or off When the speakerphone is on the button is lit Speaker button 10 Toggles the mi...

Page 26: ...at displays on your phone screen Softkey buttons 16 Indicates an incoming call or new voice message Handset light strip 17 Shows phone features Phone screen 18 Network Protocols Cisco Unified IP Phones support several industry standard and Cisco network protocols that are required for voice communication The following table provides an overview of the network protocols that the Cisco Unified IP Ph...

Page 27: ...ynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without the need to assign an IP address manually or to configure additional network parameters Dynamic Host Configuration Protocol DHCP Cisco Unified IP Phones use HTTP for XML services and for troubleshooting purposes The phones use HTTP...

Page 28: ...teway IP addresses subnets and gateways identifications are automatically assigned if you use the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you do not use DHCP you must manually assign these properties to each phone locally The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses Configure the IP addressing mode IPv4 only IPv6 only or both IPv4 and IPv6 ...

Page 29: ...ve real time voice traffic from other phones and gateways RTP is a standard protocol for transport of real time data such as interactive voice and video over data networks Real Time Transport Protocol RTP Like other VoIP protocols SIP addresses the functions of signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundari...

Page 30: ...ion Control Protocol TCP When security is implemented Cisco Unified IP Phones use the TLS protocol for secure registration with Cisco Unified Communications Manager For more information see the Cisco Unified Communications Manager Security Guide TLS is a standard protocol for securing and authenticating communications Transport Layer Security TLS TFTP requires a TFTP server in your network which c...

Page 31: ... configure Cisco Unified IP Phone services for Cisco Unified IP Phones you must configure the phone and the servers that support the phone service with IPv4 addresses If you configure IPv6 Only as the IP Addressing Mode for phones that are running SIP the Cisco TFTP service overrides the IP Addressing Mode configuration and uses IPv4 Only in the configuration file For more information on IPv6 depl...

Page 32: ...n Use this graphical user interface to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks See the Cisco Unified Communications Manager Administration Guide for additional information For more information about the Cisco Unified Communications Manager Administration application refer to ...

Page 33: ...s before they are transferred to a phone and encrypts media streams and call signaling between Cisco Unified IP phones The Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G uses the Phone Security Profile which defines whether the device is nonsecure authenticated or encrypted For information on application of the security profile to the phone see the Cisco Unified Communications Manager...

Page 34: ...rity Configuration menu items that you access from the Device Configuration menu on the phone See Security Configuration Menu on page 109 Security Configuration menu items that you access from the Settings menu on the phone See Unlock CTL and ITL Files on page 113 Unlock of the CTL Certificate Trust List and ITL Identity Trust List files See Unlock CTL and ITL Files on page 113 Disabling access to...

Page 35: ...t for additional security you can specify in Cisco Unified Communications Manager Administration that a certificate be installed by using the CAPF Certificate Authority Proxy Function Alternatively you can install a Locally Significant Certificate LSC from the Security Configuration menu on the phone Customer site certificate installation Occurs between the Cisco Unified Communications Manager ser...

Page 36: ...ey delivery while the keys are in transport Media encryption Ensures that all SCCP and SIP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted Signaling encryption Implements parts of the certificate generation procedure that are too processing intensive for the phone and interacts with the phone for key generation and certificate i...

Page 37: ...Device Configuration Menu on page 85 802 1X Authentication on page 21 Cisco Unified IP Phone Security on page 58 Cisco Unified IP Phone Settings on page 61 Security Restrictions on page 23 Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager release 7 0 or later use a security profile which defines whether the phone is nonsecure authenticated or encrypted For...

Page 38: ...n associated with it Note In a protected call a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video if video is involved If your call connects to a non protected phone the security tone does not play Protected calling is supported for connections between two phones only Some features such as conferen...

Page 39: ...t the other connected phone is also protected 3 A security tone plays if the call connects to another protected phone the tone indicates that both ends of the conversation are encrypted and protected If the call is connected to a nonprotected phone the secure tone does not play Protected calling is supported for conversations between two phones Some features such as conference shared lines Cisco E...

Page 40: ...e Conference Secure encrypted or authenticated Secure conference bridge Secure encrypted level conference All participants are encrypted Conference Secure encrypted Secure conference bridge Secure authenticated level conference All participants are encrypted or authenticated Conference Secure authenticated Only secure conference bridge is available and used Nonsecure conference Encrypted or authen...

Page 41: ...sco Unified IP Phones provide an EAPOL pass through mechanism This mechanism allows a workstation attached to the Cisco Unified IP Phone to pass EAPOL messages to the 802 1X authenticator at the LAN switch The pass through mechanism ensures that the IP phone does not act as the LAN switch to authenticate a data endpoint before accessing the network Cisco Unified IP Phones also provide a proxy EAPO...

Page 42: ...tch that supports multidomain authentication you can enable the PC port and connect a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the switch and the attached PC For more information about IEEE 802 1X support on the Cisco Catalyst switches see the Cisco Catalyst switch configuration guides at http www cisco com en US produ...

Page 43: ... each phone to enable or disable the EnergyWise settings You can also configure EnergyWise parameters on the enterprise and common phone configuration If EnergyWise is enabled you configure a sleep and wake time as well as other parameters These parameters are sent to the phone as part of the phone configuration XML file The switch administrator can wake the phone up before the scheduled time For ...

Page 44: ...e pool f Partition calling search space and location information g Number of lines and associated directory numbers DNs to assign to the phone h Cisco Unified Communications Manager user to associate with the phone i Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for phon...

Page 45: ...Step 7 Configure Cisco Unified IP Phone services and assign services optional Provides IP Phone services Users can add or change services on their phones by using the Cisco Unified Communications Manager User Options web pages Note You must specify a service URL with an IPv4 address Note See the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Services Configuration...

Page 46: ...one model located at http www cisco com cgi bin tablebuild pl ip 7900ser Note After the phone connects to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To complete phone installation configure the network settings on the phone depending on whether you enable or disable DHCP service If you used autoregistration update the specific con...

Page 47: ... server choose Settings Network Configuration IPv4 Configuration and configure the following To enable DHCP set DHCP Enabled to Yes DHCP is enabled by default To use an alternate TFTP server set Alternate TFTP Server to Yes and enter the IP address for the TFTP Server Consult the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server that DHCP assig...

Page 48: ...Server 1 You must also enter the domain name where the phone resides by choosing Settings Network Configuration The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses You can configure Cisco Unified Communications Manager to support IPv4 addresses only IPv6 addresses only or both IPv4 and IPv6 addresses Note See Network Settings on page 58 and Network Configuration Menu on page 66 ...

Page 49: ...E and others This chapter focuses on the interactions between the Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications see this URL http www cisco com en US products sw voicesw index html This chapter ...

Page 50: ...munications Manager System Guide and the Cisco Unified Communications Manager Security Guide If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com kob...

Page 51: ... switch You can also access related documentation at this URL http cisco com en US products hw switches index html Related Topics Phone Startup Process on page 36 Network Configuration Menu on page 66 Cisco Unified IP Phone Power Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G can be powered with external power or with Power over Ethernet PoE A separate power supply provides external p...

Page 52: ... Phone 7975G 7971G GE 7970G 7965G and 7945G does not support Cisco inline PoE To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply Make sure that the CatOS or IOS version that runs on your switch supports your intended phone deployment See the documentation for your switch for operating system version information PoE power Provided by a switch throug...

Page 53: ...on enabled Cisco Unified IP Phone 7970G Approx 1 2 6 3 W Cisco prestandard PoE from a Cisco Switch that supports 7 W or 15 4 W power per port without bidirectional power negotiation Approx 1 2 6 3 W IEEE 802 3af Class 3 power from a Cisco switch without bidirectional power negotiation Approx 1 2 6 3 W IEEE 802 3af Class 3 power from a third party switch Full see note 10 25 W IEEE 802 3af Class 3 p...

Page 54: ...releases that support bidirectional power negotiation Other power requirements and restrictions URL Document Topics http www cisco com en US products hw phones ps379 prod_installation_ guides_list html Cisco Unified IP Phone Power Injector http www cisco com en US netsol ns340 ns394 ns147 ns412 index html PoE Solutions http www cisco com en US products hw switches ps708 tsd_products_ support_serie...

Page 55: ...ontains sensitive information To ensure the privacy of a configuration file you must configure it for encryption For more information see the Cisco Unified Communications Manager Security Guide Configuring Encrypted Phone Configuration Files chapter A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager A phone accesses a default configurat...

Page 56: ...the switch next informs the phone of the voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address See Network Configuration Menu on page 66 and Startup Problems on page 215 Step 4 Obtain an IP Address If the Cisco Unified IP Phone uses DHCP to obtain an IP address the phone qu...

Page 57: ...S connection Otherwise it makes a nonsecure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and autoregistration is enabled in Cisco Unified Communications Manager the phone attempts to autoregister in the Cisco Unified Communications Manager database Autoregistration is dis...

Page 58: ...s Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move autoregistered phones to new locations and assign them to different device pools without affecting their directory numbers Cisco recommends that you use autoregistration to add fewer than 100 phones to your network To add more than 100 phones to your network use the Bulk Administ...

Page 59: ...s automatically disabled When you configure the cluster for nonsecure mode through the Cisco CTL client autoregistration is automatically enabled Note For more information see Bulk Administration chapter in the Cisco Unified Communications Manager Administration Guide and the Tool for Auto Registered Phones Support chapter in the Cisco Unified Communications Manager Bulk Administration Guide Cisco...

Page 60: ...For detailed instructions about using BAT see the Cisco Unified Communications Manager Bulk Administration Guide For more information on creation of BAT Phone Templates see the Cisco Unified Communications Manager Bulk Administration Guide Phone Template chapter Related Topics Cisco Unified IP Phone MAC Address Determination on page 41 Cisco Unified IP Phones and Different Protocols The Cisco Unif...

Page 61: ...Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Migrate existing phone settings to another phone section Deploy Phone in SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager autoregistration parameter specifies SCCP perform these general st...

Page 62: ...age for the phone and click the Device Information hyperlink Related Topics Access Web Page for Phone on page 198 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 42 Cisco Unified IP Phones and Telephony Networks Cisco Unified IP Phone MAC Address Determination ...

Page 63: ...e 58 Phone Installation Overview This chapter helps you install the Cisco Unified IP Phones on an IP telephony network Before you install a Cisco Unified IP Phone you must decide how to configure the phone in your network Then you can install the phone and verify the functionality For more information see Cisco Unified IP Phones and Telephony Networks on page 29 Note Before You Begin Before you in...

Page 64: ...ions Manager is set up properly to manage the phone and to properly route and process calls If you plan to use autoregistration verify that it is enabled and properly configured in Cisco Unified Communications Manager before you connect any Cisco Unified IP Phone to the network For information about enabling and configuring autoregistration see the Cisco Unified Communications Manager Administrati...

Page 65: ...a straight through cable on this port The phone can also obtain inline power from a switch over this connection See Cisco Unified IP Phone Power on page 31 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port Handset The handset is designed especially for use with a Cisco Unified IP Phone The handset inclu...

Page 66: ...s For more information see External Device Use on page 48 In some cases use of a local power cube or power injector may reduce or eliminate hum Note These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed mean that no single headset solution is optimal for all environments We recommend that customers test headsets in their intended environment t...

Page 67: ...the features Disable Headset You can disable the headset by using Cisco Unified Communications Manager Administration To disable the headset perform the following steps Procedure Step 1 Choose Device Phone and locate the phone you want to modify Step 2 In the Phone Configuration window check the Disable Speakerphone and Headset check box Step 3 Click Apply Wireless Headset The Cisco Unified IP Pho...

Page 68: ...ernal device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system performs adequately when suitable devices are attached with good quality cables and connectors In European Union countries use only external headsets that...

Page 69: ...ernet cable in the box You can use either Category 3 5 5e 6 cabling for 10 Mbps connections but you must use Category 5 5e 6 for 100 Mbps connections and Category 5e 6 for 1000 Mbps connections See Network and Access Ports on page 45 for guidelines Step 6 Connect a straight through Ethernet cable from another network device such as a desktop computer to the 10 100 1000 PC port on the Cisco Unified...

Page 70: ...P Phone Expansion Module to determine the number of line appearances and speed dial buttons See the phone button template section for the applicable phone model for details The Cisco Unified IP Phones 7971G GE and 7970G support only the Cisco Unified IP Phone Expansion Module 7914 Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Modules Note Cisco Unified...

Page 71: ...d in Cisco Unified Communications Manager Set up Cisco Unified IP Phone Expansion Module To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone follow these steps Procedure Step 1 Log in to Cisco Unified Communications Manager Administration Cisco Unified Communications Manager Administration displays Step 2 From the menu choose Device Phone The Find and List Phone ...

Page 72: ...the changes to take effect Step 9 Click OK Step 10 Click Apply Config The Apply Configuration Information dialog appears Step 11 Click OK Refer users to their User Options web pages so they can configure buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module For more details see Phone Features User Subscription and Setup on page 243 Note Feature Key Cap...

Page 73: ...and Adjustment The Cisco Unified IP Phone includes an adjustable footstand When you place the phone on a desktop surface you can adjust the tilt height to several different angles in 7 5 degree increments from flat to 60 degrees You can also mount these phones to the wall by using the footstand or by using the optional locking wall mount kit To adjust the footstand push in the footstand adjustment...

Page 74: ...ied IP Phones 7945G 7965G and 7947G see the following figure Figure 2 Connect a Cable Lock Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 54 Cisco Unified IP Phones Installation Cisco Unified IP Phones 7945G 7965G and 7975G Cable Lock ...

Page 75: ...ailable in a Cisco Unified IP Phone wall mount kit Wall mount kits must be ordered separately from the phone If you attach the Cisco Unified IP Phone to a wall with the standard footstand and not the wall mount kit you need to supply the following tools and parts Screwdriver Screws to secure the Cisco Unified IP Phone to the wall Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administ...

Page 76: ...dure see Installing the Wall Mount Kit for the Cisco Unified IP Phone at http www cisco com en US products hw phones ps379 prod_installation_guides_list html Use care not to damage wires or pipes located inside the wall when securing screws to wall studs Caution Procedure Step 1 Push in the footstand adjustment button Step 2 Adjust the footstand so it is flat against the back of the phone Step 3 I...

Page 77: ...software update procedure If the phone performs this procedure the following buttons light to indicate progress Headset Phone is waiting for the network and completing CDP and DHCP configuration A DHCP server must be available in your network Mute Phone is downloading images from the TFTP server Speaker Phone is writing images to its flash memory 4 The phone screen displays the Cisco Systems Inc l...

Page 78: ...nticated communication streams between the phone and the Cisco Unified Communications Manager server and digitally sign files before they are delivered For more information about the security features see Cisco Unified Communications Manager Security Guide Related Topics Cisco Unified IP Phone Security Features on page 13 Install Locally Significant Certificate You can initiate the installation of...

Page 79: ...tion string Step 5 Enter the authentication code and press Submit The phone begins to install update or remove the LSC depending on how the CAPF was configured During the procedure a series of messages displays in the LSC option field in the Security Configuration menu so you can monitor progress When the procedure completes successfully the phone displays Installed or Not Installed The LSC instal...

Page 80: ...ified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 60 Cisco Unified IP Phones Installation Install Locally Significant Certificate ...

Page 81: ...r viewing and modifying various network settings Device Configuration menu Provides access to submenus from which you can view various settings that are not network related Security Configuration menu Provides options for displaying and modifying security settings Before you can change option settings on the Network Configuration menu you must unlock options for edit See Unlock and Lock Options on...

Page 82: ...olume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field Procedure Step 1 Press the Settings button to access the Settings menu Step 2 Perform one of these actions to display the desired menu a Use the Navigation button to select the desired menu and then press Select b Use the keypad on the ...

Page 83: ...elated Topics Display Settings Menu on page 62 Value Input Guidelines on page 63 Phone Setup Options on page 64 Network Configuration Menu on page 66 Device Configuration Menu on page 85 Value Input Guidelines When you edit the value of an option setting follow these guidelines Use the keys on the keypad to enter numbers and letters To enter letters by using the keypad use a corresponding number k...

Page 84: ...g them see Network Configuration Menu on page 66 Several options on various configuration menus are for display only or you can configure these options from Cisco Unified Communications Manager This chapter also describes these options Note Table 10 Settings Configurable from the Phone Network Configuration menu option Description Category General Network Settings Admin VLAN ID PC VLAN Admin VLAN ...

Page 85: ...ngs DHCPv6 Dynamic Host Configuration Protocol DHCP automatically assigns IP address to phone when you connect them to the network Cisco Unified IP Phones enable DHCP by default DHCP settings DHCPv6 Address Released Domain Name If you do not use DHCP in your network you can make IP settings manually IP settings IPv6 Address IPv6 Prefix Length IPv6 DNS Server 1 2 IPv6 TFTP Server 1 If you do not us...

Page 86: ...k and Lock Options on page 63 The Edit Yes or No softkeys for modifying network configuration options appear only if options are unlocked For information about the keys you can use to edit options see Value Input Guidelines on page 63 Table 11 Network Configuration Menu Options To Change Description Option Set IPv4 Configuration Fields on page 75 Internet Protocol v4 address menu In the IPv4 Confi...

Page 87: ...hone MAC Address Display only Cannot configure Unique host name that the DHCP server assigned to the phone Host Name Set Domain Name Field on page 76 Name of the Domain Name System DNS domain in which the phone resides If the phone receives different domain names from the DHCPv4 and DHCPv6 servers the domain name from the DHCPv6 will take precedence Note Domain Name The phone obtains its Operation...

Page 88: ...tting of this option you must change the PC Port Configuration option to the same setting SW Port Configuration Set PC Port Configuration Field on page 77 Speed and duplex of the access port Valid values Autonegotiate 10 Half 10 BaseT half duplex 10 Full 10 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 1000 Full 1000 BaseT full duplex If the phone is connected to ...

Page 89: ...the phone an IPv4 address When DHCP is disabled the administrator must manually assign an IPv4 address to the phone DHCP Set IP Address Field on page 78 Internet Protocol version 4 IPv4 address of the phone If you assign an IPv4 address with this option you must also assign a subnet mask and default router See Subnet Mask and Default Router 1 options in this table IP Address Set Subnet Mask Field ...

Page 90: ...at DHCP assigns DHCP Address Released Display only Cannot configure IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IPv4 address DHCP Server Set Alternate TFTP Field on page 80 Indicates whether the phone uses an alternative TFTP server Alternate TFTP Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unifie...

Page 91: ... for its TFTP server it gives precedence to manually assigned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Any manually assigned IPv6 T...

Page 92: ... it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers For information about the CTL or ITL file see the Cisco Unified Communications Manager Security...

Page 93: ...ddress Set IPv6 Prefix Length Field on page 82 Subnet prefix length that is used by the phone The subnet prefix length is a decimal value from 1 to 128 that specifies the portion of the IPv6 address that comprises the subnet IPv6 Prefix Length Set IPv6 Default Router 1 Field on page 82 Default router used by the phone Default Router 1 The phone obtains information on the default router from IPv6 R...

Page 94: ...FTP or IPv6 TFTP servers you must first unlock the CTL or ITL file on the phone When the phone looks for its TFTP server it gives precedence to manually assigned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TF...

Page 95: ...nd IPv4 TFTP servers The phone looks for the TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers For information about the CTL or ITL file see the Cisco Unified Communications Manager Security Guide For information about unlocking CTL or ITL files see to Unlock CTL and ITL Files o...

Page 96: ...set the DHCP option to No If the IP Addressing mode is configured for IPv6 only set the DHCPv6 option to No If the IP Addressing mode is configured for both IPv4 and IPv6 set both DHCP option and DHCPv6 to No Step 3 Scroll to the Domain Name option Step 4 Press Edit Step 5 Enter a new domain name Step 6 Press Validate Step 7 Press Save Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Ad...

Page 97: ...e the setting on multiple phones simultaneously enable Remote Port Configuration in Enterprise Phone Configuration System Enterprise Phone Configuration If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager the data cannot be changed on the phone Note Procedure Step 1 Unlock network configuration options Step 2 Scroll to the PC Port Configuration option ...

Page 98: ...ns Step 2 Scroll to the DHCP option and press No to disable DHCP or press Yes to enable DHCP Step 3 Press Save Set IP Address Field Procedure Step 1 Unlock network configuration options Step 2 Set the DHCP option to No Step 3 Scroll to the IP Address option press Edit and enter a new IP Address Step 4 Press Validate and Save Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administratio...

Page 99: ...router IP address Step 4 Press Validate Step 5 Repeat Steps 3 and 4 as needed to assign backup routers Step 6 Press Save Set DNS Server Fields Procedure Step 1 Unlock network configuration options Step 2 Set the DHCP option to No Step 3 Scroll to the appropriate DNS Server option press Edit and then enter a new DNS server IP address Step 4 Press Validate Step 5 Repeat Steps 3 and 4 as needed to as...

Page 100: ...P server Step 3 Press Save Set TFTP Server 1 Field Procedure Step 1 Unlock the CTL or ITL file if necessary for example if you are changing the administrative domain of the phone If both the CTL and ITL files exist unlock either of the files Step 2 If DHCP is enabled set the Alternate TFTP option to Yes Step 3 Scroll to the TFTP Server 1 option press Edit and then enter a new TFTP server IP addres...

Page 101: ...Step 4 Scroll to the TFTP Server 2 option press Edit and then enter a new backup TFTP server IP address Step 5 Press Validate and then press Save Set DHCPv6 Field Procedure Step 1 Unlock network configuration options Step 2 Scroll to the DHCPv6 option and press No to disable DHCP or press Yes to enable DHCP Step 3 Press Save Set IPv6 Address Field Procedure Step 1 Unlock network configuration opti...

Page 102: ...s Step 4 Press the Validate softkey Step 5 Repeat Steps 3 and 4 as needed to assign the backup router Step 6 Press the Save softkey Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields Procedure Step 1 Unlock network configuration options Step 2 Set the DHCPv6 option to No Step 3 Scroll to the appropriate DNS Server option press Edit and then enter a new DNS server IP address Step 4 Press Validate S...

Page 103: ...phone should use an alternative TFTP server Step 3 Press Save Set IPv6 TFTP Server 1 Field Procedure Step 1 Unlock the CTL or ITL file if necessary If both the CTL and ITL files exist unlock either of the files Step 2 If DHCPv6 is enabled set the Alternate TFTP option to Yes Step 3 Scroll to the IPv6 TFTP Server 1 option press Edit and then enter a new TFTP server IP address Step 4 Press Validate ...

Page 104: ...ation for Phones and DHCPv6 settings determine where the IP phone acquires the IPv6 address and other network settings see the following table Table 14 Determine where a Phone Acquires its Network Settings How the phone acquires its IP address and network settings Auto IP configuration DHCPv6 You must manually configure an IP address and the other network settings When DHCPv6 is disabled the Auto ...

Page 105: ...ew a variety of settings that are specified in the configuration file for a phone The phone downloads the configuration file from the TFTP server These submenus are For instructions about how to access the Device Configuration menu and its submenus see Display Settings Menu on page 62 Unified CM Configuration Menu The Unified CM Configuration menu contains the options Unified CM1 Unified CM2 Unifi...

Page 106: ...e Cisco Unified Communications Manager Administration Guide SRST Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file and it registered with the TFTP server instead TFTP Appears as a shield and indicates that the call is from a trusted device and that the connection to Cisco Unified Communications Manager is authenticated For ...

Page 107: ...e will always be set to Yes Register with Proxy From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Displays the amount of time in seconds after which a registration request expires Register Expires Display only Cannot configure Displays the text that is displayed on the top right status line of the LCD on the phone This text is for end user display o...

Page 108: ... Related Topics Display Settings Menu on page 62 Device Configuration Menu on page 85 Line Settings Menu for SIP Phones The Line Settings menu displays information that relates to the configurable parameters for each of the lines on a SIP phone The following table describes the options in this menu Table 18 Line Settings Menu Options To change Description Option Use Cisco Unified Communications Ma...

Page 109: ...splay only Cannot configure The value is left blank because it does not apply to SIP phones that are using Cisco Unified Communications Manager Proxy Address Display only Cannot configure The value is left blank because it does not apply to SIP phones that are using Cisco Unified Communications Manager Proxy Port Display only Cannot configure Displays if the line is part of a shared line Yes or no...

Page 110: ...whether stutter message waiting is enabled Yes or disabled No for the phone Stutter Msg Waiting Use Cisco Unified Communications Manager Administration Indicates whether BLF for call logs is enabled Yes or disabled No for the phone Call Logs BLF Enabled From Cisco Unified Communications Manager Administration choose Call Routing Directory Number Displays a sub menu that indicates whether auto answ...

Page 111: ... URL From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration URL of the server from which the phone obtains message services Messages URL From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration URL of the help text that appears on the phone Information URL From Cisco Unified Communications Manager Administration choo...

Page 112: ...e and the network locale used by the phone The following table describes the options on this menu Table 21 Locale Configuration Menu Options To change Description Option From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration User locale associated with the phone user The user locale identifies a set of detailed information to support users including langua...

Page 113: ...figuration Menu Options To change Description Option From Cisco Unified Communications Manager Administration choose System Phone NTP Reference IP address of the primary NTP server NTP IP Address 1 From Cisco Unified Communications Manager Administration choose System Phone NTP Reference IP address of the secondary or backup NTP server NTP IP Address 2 From Cisco Unified Communications Manager Adm...

Page 114: ...igher Focus priority given to reverting calls Even Focus priority given to the first call Reverting Focus Priority From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates whether the phone automatically shifts the call focus to an incoming call on the same line when the user is already on a call When this option is enabled the phone shifts the cal...

Page 115: ...bled The user can configure the Wideband Handset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Handset Disabled The value of the Wideband Handset option in Cisco Unified Communications Manager Administration gets used see Media Configuration Menu on page 96 Default Enabled Wideband Handset UI Control From Cisco Unified Communications Manager A...

Page 116: ...isco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates whether the Headset button is enabled on the phone Headset Enabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates whether the wireless headset hookswitch feature is enabled on the phone Headset Hookswitch Control Enabled for Cisco Unified ...

Page 117: ...p tone called duration and how often the beep tone plays called interval are defined on a per Network Locale basis in the xml file that defines tones This xml file is usually named tones xml or g3 tones xml Recording Tone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates the loudness setting for the beep tone that is received by the party wh...

Page 118: ...ault provided by the Network Locale Range 0 to 3000 For some Network Locales that use a complex cadence this setting applies only to the first beep tone Note See also Recording Tone in this table Recording Tone Duration If Wideband Headset UI Control is enabled you or the user can use the phone and choose User Preferences Audio Preferences Wideband Headset If Wideband Headset UI Control is disable...

Page 119: ...munications Manager For more information see the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Codec Usage section When a phone is registered with a Cisco Unified Communications Manager that does not support this setting the default is Disabled Note Enterprise Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose Device Phone Allo...

Page 120: ...he display was off as scheduled and the end user turned it on by pressing a button on the phone touching the touchscreen or lifting the handset Display Idle Timeout From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Days that the display does not turn on automatically at the time specified in the Display On Time option Days Display Not Active From Cisc...

Page 121: ... the network port to the access port Enable this option if an application that requires phone traffic monitoring is running on the access port These applications include monitoring and recording applications common in call center environments and network packet capture tools that are used for diagnostic purposes Span to PC Port Security Configuration Menu The Security Configuration menu that you d...

Page 122: ...o prevents the PC from receiving data that the phone sends and receives Set this option to Yes enabled if an application that requires phone traffic monitoring is running on the PC These applications include monitoring and recording applications and network monitoring software Voice VLAN Enabled For more information see Control Web Page Access on page 199 Indicates whether web access is enabled Ye...

Page 123: ...meters DSCP IP classification for phone based services DSCP For Services Related Topics Display Settings Menu on page 62 Network Configuration Menu on page 66 Network Configuration Menu The Network Configuration menu displays device specific network configuration settings on the phone The following table describes the options in this menu The phone also has a Network Configuration menu that you ac...

Page 124: ... TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files The Load Server option does not provide management of the process and of the files such as file transfer compression or deletion Note Load Server From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates whether the phone supp...

Page 125: ...Communications Manager Administration choose Device Phone Indicates whether CDP is enabled on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch When CDP is disabled in Cisco Unified Communications Manager a warning display...

Page 126: ... Only the root phone in the hierarchy retrieves the individual files that make up the firmware image from the TFTP server and then the files are transferred down the transfer hierarchy to the other phones on the subnet by using TCP connections This menu option indicates whether the phone supports peer firmware sharing Settings include Enabled default Disabled Peer Firmware Sharing From Cisco Unifi...

Page 127: ...ssigned to the phone for inventory management LLDP Asset ID From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Enables users to receive notifications of incoming calls and answer or end calls while they work in a wireless environment Wireless Headset Hookswitch Control From Cisco Unified Communications Manager Administration choose Device Phone Phone C...

Page 128: ...ing a signaling event IP Preference Mode Control From Cisco Unified Communications Manager Administration choose Device Device Settings Common Device Configuration Displays whether the auto configurations is enabled or disabled on the phone The Auto IP Configuration setting along with the DHCPv6 setting determine how the IP phone obtains the IPv6 address and other network settings For more informa...

Page 129: ... process and of the files such as file transfer compression or deletion Note IPv6 Load Server From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Indicates the IP address and port of the remote logging machine to which the phone sends log messages These log messages help to debug the peer to peer image distribution feature The remote logging setting doe...

Page 130: ...security mode that is set for the phone Security Mode For information about how to manage the MIC for your phone see the Using the Certificate Authority Proxy Function chapter in the Cisco Unified Communications Manager Security Guide Indicates whether a manufacturing installed certificate used for the security features is installed on the phone Yes or is not installed on the phone No MIC For info...

Page 131: ...ge 116 Allows you to enable 802 1X authentication for this phone 802 1X Authentication Display only Cannot configure Displays real time status progress of the 802 1X authentication transaction 802 1X Authentication Status For more information see the Configuring Virtual Private Networks chapter in Cisco Unified Communications Manager Security Guide Allows you to configure VPN configuration for thi...

Page 132: ...Manager Security Guide Common Name from the Cisco Unified Communications Manager Certificate of the CAPF used by the phone Also displays a certificate icon if a certificate is installed for this server CAPF Server For information about these options see Network Configuration Menu on page 66 Common Name from the Cisco Unified Communications Manager Certificate of a Cisco Unified Communications Mana...

Page 133: ... on the overall setting menu of the Cisco Unified IP Phone Step 2 Select Trust List CTL or ITL file depending on which file is installed in your phone If both CTL and ITL files are installed in your phone you can choose either option Note Step 3 Press Unlock to unlock Trust List files on the phone The CTL or ITL files if installed on your phone will be unlocked together When you press Unlock the s...

Page 134: ...ificate of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server If neither the certificate of TFTP TFTP Server 1 nor the certificate of backup TFTP TFTP Server 2 is not in the CTL or ITL file you must unlock the CTL file or the ITL file Unified CM TFTP Server For more information about phone trust ce...

Page 135: ... Cisco Unified Communications Manager Certificate of the CAPF server used by the phone Also displays a certificate icon if a certificate is installed for this server CAPF Server For more information about these settings see the Configuring the Cisco ITL Client chapter in the Cisco Unified Communications Manager Security Guide Common Name from the Cisco Unified Communications Manager Certificate of...

Page 136: ...the phone Also displays a certificate icon A phone trust TVS certificate is used to authenticate TVS servers with which the phone communicates There can be more than one entry for the TVS servers TVS Server 802 1X Authentication and Status Menus The 802 1X Authentication and 802 1X Authentication Status menus allow you to enable 802 1X authentication and monitor the progress These options are desc...

Page 137: ...se a password to use on the phone and on the authentication server The password must be between 6 and 32 characters in length and can consist of any combination of numbers or letters If you disable 802 1X authentication or perform a factory reset of the phone the shared secret is deleted Note Display only Cannot configure Realm Indicates the user network domain always set as Network To access the ...

Page 138: ...ion was successful or implicit authentication occurred due to timeouts Held Authentication failed System is waiting before next attempt approximately 60 seconds 802 1X Authentication Status Set Device Authentication Field Procedure Step 1 Choose Settings Security Configuration 802 1X Authentication Device Authentication Step 2 Set the Device Authentication option to Enabled or Disabled Step 3 Pres...

Page 139: ...work Detection is disabled you are prompted for credentials and a VPN connection is possible If Auto Network Detection is enabled you cannot connect through VPN so you are not prompted Connect to VPN Use this procedure to access the VPN Configuration settings and connect through VPN Procedure Step 1 Press Settings and choose Security Configuration VPN Configuration Step 2 After the phone starts up...

Page 140: ...fied Communications Manager Clears the current username and password Clear Username and Password Display only Configured on Cisco Unified Communications Manager Shows whether option is Enabled or Disabled Auto Network Detection For configured concentrators press Select to view concentrator details A new screen appears that has a title of Concentrator X where X is the concentrator number The URL co...

Page 141: ...ion method only if a VPN tunnel is connected otherwise no value displays Shows the encryption method if the VPN tunnel is connected AES128 SHA AES256 SHA DES CBC3 SHA If VPN is not connected no method is shown Encryption Method Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 121 Cisco Unified IP Phone Settin...

Page 142: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 122 Cisco Unified IP Phone Settings VPN Configuration Menu ...

Page 143: ...in your network configure their network settings and add them to Cisco Unified Communications Manager you must use Cisco Unified Communications Manager Administration to configure telephony features optionally modify phone templates set up services and assign users This chapter provides an overview of these configuration and setup procedures Cisco Unified Communications Manager documentation provi...

Page 144: ...e to configure various telephony functions For more information about service parameters and the functions that they control see the Cisco Unified Communications Manager Administration Guide Note Table 37 Telephony Features for the Cisco Unified IP Phone Configuration reference Description Feature For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP P...

Page 145: ...erver and Service Scroll to the Clusterwide Parameters Device Phone pane and set Builtin Bridge Enable to On Agent Greeting For more information see the Cisco Unified Communications Manager Administration Guide SIP Profile Configuration chapter Allows a user to reject calls from anonymous callers Anonymous Call Block SIP phones only For more information see the Cisco Unified Communications Manager...

Page 146: ...ry Number Configuration chapter Connects incoming calls automatically after a ring or two AutoAnswer works with either the speakerphone or the headset AutoAnswer No configuration required Allows the phone user to choose from matching numbers in the Placed Calls log while dialing To place the call the user can choose a number from the Auto Dial list or continue to enter digits manually Auto Dial Fo...

Page 147: ...ling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified Communications Manager if the phone is powered by PoE Note Automatic Port Synchronization For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisc...

Page 148: ...Call Back For more information see the Cisco Unified Communications Manager Features and Services Guide External Call Control chapter Allows an authorized Chaperone user to supervise and record a call The Call Chaperone user intercepts and answers the call from the calling party manually creates a conference to the called party and remains on the conference to supervise and record the call Cisco U...

Page 149: ...umbers chapter Allows you to override Call Forward All CFA in cases where the CFA target places a call to the CFA initiator This feature allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone number is internal or external Call Forward All Destination Override For more information see the Cisco Unified Communications Manager System Guid...

Page 150: ...nd or visual alert for the primary line on the phone This alert notifies the users that a call is ringing in their pickup group Call Pickup For more information see the Cisco Unified Communications Manager Features and Services Guide Monitoring and Recording chapter Allows a supervisor to record an active call The user might hear a recording audible alert tone during a call when it is being record...

Page 151: ... Mobility For more information see the Cisco Unified Communications Manager Features and Services Guide Cisco Extension Mobility chapter Enables a user to change the PIN from a Cisco Unified IP Phone The PIN can be changed by Using the Change Credentials service of a Cisco Unified IP Phone Using the ChangePIN softkey on the Extension Mobility logout screen Cisco Extension Mobility Change PIN For m...

Page 152: ...ced Adhoc Conference disabled by default in Cisco Unified Communications Manager Administration allows you to enable these features Be sure to inform your users whether these features are activated Note Allows a user to talk simultaneously with multiple parties by calling each participant individually Conference features include Conference Join cBarge and Meet Me Allows a noninitiator in a standar...

Page 153: ...ions of any type occur You can configure the phone to have a softkey template with a DND softkey or a phone button template with DND as one of the selected features The following DND related parameters are configurable in Cisco Unified Communications Manager Administration Do Not Disturb Choose Device Phone Phone Configuration DND Option Choose Call Reject to turn off all audible and visual notifi...

Page 154: ...user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table Fast Dial Service For more information see the Cisco Unified Communications Manager Features and Services Guide Client Matter Codes and Forced Authorization Codes chapter Controls the types of calls that certain users can place If you are using...

Page 155: ...all is offered to a directory number that is part of the hunt group this feature displays the main directory number in addition to the calling party Hunt Group Display For more information see the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Allows a user to transfer a ringing connected or held call directly to a voice messaging system When a call is diverted t...

Page 156: ...conference by joining together existing calls that are on a single phone line Join Select For more information see Softkey Templates on page 153 Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Allows users to apply the Join feature to calls that are on multiple phone lines Join Across Lines Select For more information see the Always use prime line option in the fo...

Page 157: ... Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Malicious Call Identification chapter Allows users to notify the system administrator about suspicious calls that are received Malicious Call Identification MCID For more information see the Cisco Unified Communications Manager Administration Guide Meet Me Number Pattern Configura...

Page 158: ...o originate a call from a remote device such as a mobile phone Mobile Voice Access For more information see the Cisco Unified Communications Manager Features and Services Guide Multilevel Precedence and Preemption chapter Provides a method of prioritizing calls within your phone system Use this feature when users work in an environment where they need to make and receive urgent or critical calls M...

Page 159: ...d IP Phones can now securely access the web with the use of a phone trust store called phone trust Phone Secure Web Access No configuration required Allows the user to dial E 164 numbers prefixed with a sign To dial the sign the user needs to press and hold the key for at least 1 second This applies to dialing the first digit for an on hook or off hook call only Plus Dialing For more information s...

Page 160: ...n page 15 For additional information see the Cisco Unified Communications Manager Security Guide Configuring a Phone Security Profile chapter Provides a secure encrypted connection between two phones A security tone is played at the beginning of the call to indicate that both phones are protected Some features such as conference calling shared lines Extension Mobility and Join Across Lines are not...

Page 161: ...sco Unified Communications Manager Administration application choose Device Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane The Ringer Volume Control feature enables the system administrator to control the minimum ringer volume setting and adjust the minimum volume level for the ringer Individual users cannot make the changes to the minimum ringe...

Page 162: ...s active or not By keeping the phone port open the gateway will not end held calls Enable the RTCP option on the Cisco Unified Communications Manager to support this feature RTCP Hold For SIP Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 142 Features Templates Services and Users Telephony Features Availabl...

Page 163: ...re Secure Tone area The default is False Only protected phones hear these secure or nonsecure indication tones Nonprotected phones never hear tones If the overall call status changes during the call the indication tone changes accordingly At that time the protected phone plays the appropriate tone A protected phone plays a tone or not under these circumstances When the option to play the tone is e...

Page 164: ...cure phones The Conference List displays the security level of each conference participant Initiators can remove nonsecure participants from the Conference List Noninitiators can add or remove conference participants if the Advance Adhoc Conference parameter is set Secure Conference For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configurat...

Page 165: ...ing a call when it is being monitored When a call is secured the security status of the call is displayed as a lock icon on Cisco Unified IP Phones The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored When an active call is being monitored or recorded you can receive or place intercom calls however if you place an intercom call the a...

Page 166: ...ionality of the phone blocks the SSH access to the phone SSH Access For more information see Cisco Unified Communications Manager Administration Guide Time Period Configuration chapter Cisco Unified Communications Manager System Guide Time of Day Routing chapter Restricts access to specified telephony features by time period Time of Day Routing For more information see the Cisco Unified Communicat...

Page 167: ...on the modes configured in the system Video Mode SCCP phones only For more information see Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter Enables video support on the phone Video Sup...

Page 168: ...dministration Table 38 Configuration Windows for Cisco Unified IP Phone Path Configuration window System Enterprise Phone Configuration Enterprise Phone Configuration window Device Device Settings Common Phone Profile Common Phone Profile window Device Phone Product Specific Configuration area of window Phone Configuration window You can set the following parameters in any of the three configurati...

Page 169: ...Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager Authentication establishes a user right to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific telephone ...

Page 170: ...lates let you assign speed dials and call handling features to programmable line buttons Call handling features that can be assigned to buttons include call forward hold and conference Ideally you modify templates before registering phones on the network In this way you can access customized phone button template options from Cisco Unified Communications Manager during registration To modify a pho...

Page 171: ... same time For additional information on IP phone services see the Cisco Unified Communications Manager Administration Guide IP Phone Services Configuration chapter For more information on configuring line buttons see the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Related Topics Softkey Templates on page 153 Set Up PAB or Fast Dial in IP ...

Page 172: ... PAB or Fast Dial To modify a phone button template for PAB or Fast Dial perform these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Device Device Settings Phone Button Template Step 2 Click Find Step 3 Select the phone model Step 4 Click Copy enter a name for the new template and then click Save The Phone Button Template Configuration window opens Step 5 I...

Page 173: ...ied Communications Manager System Guide The Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G supports all the softkeys that are configurable in Cisco Unified Communications Manager Administration Note Services Setup The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services You can also assign services to the programmable buttons on the phone...

Page 174: ...ser Addition Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks Access the corporate directory and other customized directories from a Cisco Unified IP Phone Create a personal directory Set up Speed Dial and Call Forwarding numbers Subscribe to services that are accessible from a Cisco Unified ...

Page 175: ...rd Cisco Unified Communications Manager end user group and associate the appropriate phone with the user Make sure to provide end users with the following information about the User Options web pages The URL required to access the application This URL is http server_name portnumber ccmuser where server_name is the host on which the web server is installed A user ID and default password are needed ...

Page 176: ...th the user perform these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose User Management End User The Find and List Users window displays Step 2 Enter the appropriate search criteria and click Find Step 3 In the list of records that display click the link for the user Step 4 Click Device Association The User Device Association window displays Step 5 Enter th...

Page 177: ...ower down and wake power up if your system includes an EnergyWise controller for example a Cisco Switch with the EnergyWise feature enabled You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times These parameters are closely tied to the phone display configuration parameters When EnergyWise is enabled and a sleep time is...

Page 178: ...ibility and iii you will inform users of the effects of the mode on calls calling and otherwise Caution To disable Power Save Plus you must uncheck the Allow EnergyWise Overrides check box Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus Note Enable Power Save Plus Determines when the phone automatically turns...

Page 179: ...es 7 minutes before power down play the ringtone four times 4 minutes before power down play the ringtone four times 30 seconds before power down play the ringtone 15 times or until the phone powers down This check box applies only if the Enable Power Save Plus list box has one or more days selected Enable Audible Alert The EnergyWise domain that the phone is in The maximum length is 127 character...

Page 180: ...0 8 00 p m then the directive remains in effect until the configured Phone On Time at 6 00 a m assuming no phone user intervention occurs At 6 a m the phone will turn on and resume receiving its power level changes from the settings in Cisco Unified Communications Manager Administration To change the power level on the phone again EnergyWise must reissue a new power level change command To disable...

Page 181: ...Enterprise Phone Configuration Window on page 162 System Enterprise Phone Configuration Set Up UCR 2008 in Common Phone Profile Configuration Window on page 162 Device Device Settings Common Phone Profile 80 bit SRTCP Set Up UCR 2008 in Enterprise Phone Configuration Window on page 162 System Enterprise Phone Configuration See Network Configuration Menu on page 66 Device Device Settings Common Dev...

Page 182: ...Device Settings Common Phone Profile Step 2 Set the FIPS Mode parameter to Enabled Step 3 Set the SSH Access parameter to Disabled Step 4 Set the 80 bit SRTCP parameter to Enabled Step 5 Click Save Set Up UCR 2008 in Enterprise Phone Configuration Window Use this procedure to set the following parameters FIPS Mode HTTPS Server 80 bit SRTCP Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945...

Page 183: ...ver parameters to HTTPS only Step 4 Set the 80 bit SRTCP parameter to Enabled Step 5 Click Save Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 163 Features Templates Services and Users Set Up UCR 2008 in Enterprise Phone Configuration Window ...

Page 184: ...hone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 164 Features Templates Services and Users Set Up UCR 2008 in Enterprise Phone Configuration Window ...

Page 185: ...stem Administration from the TFTP Server File Upload window For information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server see the Cisco Unified Communications Manager System Guide You can obtain a copy of the Ringlist xml or Ringlist wb xml files and the List xml file from the system using the following admin command line interface CLI file commands ...

Page 186: ...e PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server for each Cisco Unified Communications Manager contains this file The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingList The follo...

Page 187: ... Types on page 167 Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide Step 3 Use a text editor to edit the Ringlist xml file See Ringlist xml File Format Requirements on page 166 for informa...

Page 188: ...MService which is used by the TFTP service Tip For more information see Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide The List xml file can include up to 50 background images The images are in the order that they appear in the Background Images menu on the phone For each image the List xml file contains one element type called ImageItem The ImageIt...

Page 189: ...it color 4096 colors You can use more than 12 bit color but the phone will reduce the color palette to 12 bit before displaying the image For best results reduce the color palette of an image to 12 bit when you create a PNG file Tip If you are using a graphics program that supports a posterize feature for specifying the number of tonal levels per color channel set the number of tonal levels per ch...

Page 190: ...ments and a sample file Step 5 Save your modifications and close the List xml file When you upgrade Cisco Unified Communications Manager a default List xml file will replace your customized List xml file After you customize the List xml file make a copy of the file and store it in another location After upgrading Cisco Unified Communications Manager replace the default List xml file with your stor...

Page 191: ... logos product pictures and stock quotes Configuration of the idle display requires these general steps 1 Format an image for display on the phone 2 Configure Cisco Unified Communications Manager to display the image on the phone For detailed instructions about creating and displaying the idle display see Creating Idle URL Graphics on Cisco Unified IP Phone at this URL http www cisco com en US pro...

Page 192: ...esignated length of time then it turns off automatically You can use the Display button to temporarily disable the touchscreen or phone screen for cleaning See Cisco Unified IP Phone Cleaning on page 239 for more information Note The XSI Screen Width Enhancement feature when implemented on Cisco Unified IP Phones enhances the viewability of the Messages Directories and Services screens These scree...

Page 193: ...y on for 4 hours and 30 minutes after it turns on automatically enter 4 30 If this field is blank the phone will turn off at the end of the day 0 00 If Display On Time is 0 00 and the display on duration is blank or 24 00 the display stays on continuously Note Display On Duration Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled a...

Page 194: ... Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 174 Cisco Unified IP Phone Customization Cisco Unified IP Phone Backlight ...

Page 195: ... menu Provides access to screens that display the status messages network statistics and firmware versions Call Statistics screen Displays counters and statistics for the current call You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through t...

Page 196: ...er For more information about how to manage the MIC for your phone see the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide Indicates whether a manufacturing installed certificate is present on the phone MIC For more information about how to manage the LSC for your phone see the Using the Certificate Authority Proxy Function chapter in C...

Page 197: ...etwork Statistics Screen on page 186 Expansion Modules Screen on page 190 Firmware Version Screen on page 189 Display Status Menu Procedure Step 1 Press Apps Step 2 Select Admin Settings Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished star...

Page 198: ...r generates a CFG File Not Found response Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to autoregister See Cisco Unified Communications Manager Administration Phone Addition on page 39 for details If you are using DHCP verify that the DHCP server is pointing to the correct TF...

Page 199: ... about the CTL file see the Cisco Unified Communications Manager Security Guide The CTL file is installed on the phone CTL installed Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DHCP server and the phone Verify the network connections DHCP server is down Check configuration of DHCP server Errors persist Consider assigning a ...

Page 200: ...g DHCP check the DHCP server configuration Another device is using the IP address assigned to the phone Duplicate IP None This message is informational only For more information about the CTL and ITL files see the Cisco Unified Communications Manager Security Guide Erasing CTL or ITL file Erasing CTL and ITL files From Cisco Unified Operating System Administration check that the following files ar...

Page 201: ... servers are included in this file An error occurred when the phone tried to validate the signature of a signed file This message includes the name of the file that failed File auth error From Cisco Unified Operating System Administration ensure that the TFTP File Management lists the phone load file The phone cannot locate on the TFTP server the phone load file that in the phone configuration fil...

Page 202: ...ailed Check that A good version of the configuration file exists on the applicable server The phone load being downloaded has not been altered or renamed Phone load type is compatible for example you cannot place a DEV load configuration file on a REL signed phone The phone could not load a configuration file Load Auth Failed Check the load ID assigned to the phone from Cisco Unified Communication...

Page 203: ...n Menu on page 66 for details If you are using DHCP the DHCP server has not provided a default router Check the DHCP server configuration DHCP or static configuration did not specify a default router No default router If the phone has a static IP address verify that the DNS server has been configured See Network Configuration Menu on page 66 for details If you are using DHCP the DHCP server has no...

Page 204: ...the TFTP server TFTP Error Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device Phone Verify that the TFTP directory contains a bin file with this load ID as the name The requested load file bin was not found in the TFTP directory TFTP file not found Network is busy The errors should resolve themselves when the network load reduces No network connectivity...

Page 205: ...re valid Manually delete the CTL and ITL files if all the above solutions fail and reset the phone The CTL and ITL files are installed on the phone and it failed to update the new files Trust List update failed None This message is informational only For more information about the Trust List see the Cisco Unified Communications Manager Security Guide The CTL file the ITL file or both files are upd...

Page 206: ...tistics Step 5 To reset the Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press Clear Network Statistics Items The following table describes the Network Statistics items Table 44 Network Statistics Information Description Item Number of packets that the phone receives Rx Frames Number of packets that the phone sends Tx Frames Number of broadcast packets that the phone receives Rx Broadcast...

Page 207: ...hone connected to Cisco Unified Communications Manager Elapsed Time Link state and connection of the Network port Port 1 Link state and connection of the PC port For example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has autonegotiated a full duplex 100 Mbps connection Port 2 applies to 7911G only Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administrat...

Page 208: ...T DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST IPv4 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 188 Model Information Status and Statistics Network Statistics Screen ...

Page 209: ... RESTORED VAL DHCP6 TIMEOUT CANNOT RESTORE STACK TURNED OFF IPv6 Firmware Version Screen The Firmware Version screen displays information about the firmware version that is running on the phone Firmware Version Items on page 190 describes the information that displays on this screen Display Firmware Version Screen To display the Firmware Version screen follow these steps Cisco Unified IP Phone 797...

Page 210: ...DSP Load ID Expansion Modules Screen The Expansion Modules screen displays information about each Cisco Unified IP Phone Expansion Module that is connected to the phone Expansion Module Items on page 191 explains the information displays on this screen for each connected expansion module You can use this information to troubleshoot the expansion module if necessary In the Expansion Modules screen ...

Page 211: ...scarded because the expansion module was not able to accept new messages TX Buffer Full Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways During call You can view the call information by rapidly pressing the button twice After the call You can view the call information captured during the last call by displaying the Call Statisti...

Page 212: ...c G 729 G 728 iLBC G 711 Mu law G 711 A law or Lin16k Sender Codec Size of voice packets in milliseconds in the receiving voice stream RTP streaming audio Rcvr Size Size of voice packets in milliseconds in the transmitting voice stream Sender Size Number of RTP voice packets received since voice stream opened This number is not necessarily identical to the number of RTP voice packets received sinc...

Page 213: ... stream Min MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 722 gives 4 5 G 728 iLBC gives 3 9 G 729 A AB gives 3 8 Max MOS LQK Version of the Cisco proprietary algorithm used to calculate MOS LQK scores MOS LQK Version Total number of concealment ...

Page 214: ... Verify that the phone is unlocked When options are inaccessible for modification a locked padlock icon appears on the configuration menus When options are unlocked and accessible for modification an unlocked padlock icon appears on these menus To unlock or lock options on the Settings menu press on the phone keypad This action either locks or unlocks the options depending on the previous state If...

Page 215: ...ns enabled for as long as this Cisco Unified IP Phone is registered with Cisco Unified Communications Manager Create Test Tone When measuring echo make sure you first set the input and output levels to 0 dB gain attenuation on the trunk This is set for the gateway in Cisco Unified Communications Manager for MGCP or under IOS CLI for H 323 or SIP Note To create a test tone follow these steps Proced...

Page 216: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 196 Model Information Status and Statistics Create Test Tone ...

Page 217: ...Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone including Device information Network configuration information Network statistics Device logs Streaming statistics The Cisco Unified IP Phone does not support web access on its IPv6 address Note This chapter describes the information that you can obtain from the phone web page You can use th...

Page 218: ... enter the following URL where IP_address is the IP address of the Cisco Unified IP Phone http IP_address or https IP_address depending on the protocol supported by the Cisco Unified IP Phone Cisco Unified IP Phone Web Page Information The web page for a Cisco Unified IP Phone includes these hyperlinks Device Information Displays device settings and related information for the phone Network Config...

Page 219: ...ss drop down menu To enable or disable access to the web pages for a group of phones choose Device Device Settings Common Phone Profile to create a new phone profile or to update an existing phone profile select Enabled or Disabled from the Web Access drop down menu and select the common phone profile when you configure your phone To enable or disable access to the web pages for a phone follow the...

Page 220: ...48 Device Information Area Items Description Item Media Access Control MAC address of the phone MAC Address Unique fixed name that is automatically assigned to the phone based on its MAC address Host Name Directory number assigned to the phone Phone DN Identifier of the firmware running on the phone App Load ID Identifier of the factory installed load running on the phone Boot Load ID Version of t...

Page 221: ...ained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Indicates whether Link Layer Discovery Protocol LLDP is enabled on the PC port LLDP PC Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED is enabled on the switch port LLDP MED SW Port Network Configuration Area The Network Configuration area on a phone web pag...

Page 222: ... mask used by the phone Subnet Mask Primary Trivial File Transfer Protocol TFTP server used by the phone TFTP Server 1 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 Default Router 1 to 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone DNS Server 1 to 5 Auxiliary Virtual Local Area...

Page 223: ... even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Unified CM 1 to 5 URL of the help text that appears on the phone Information URL URL of the server from which the phone obtains directory information Directories URL URL of the server from which the phone obtains message services Messages URL URL of th...

Page 224: ...one Configuration System Enterprise Phone Configuration If the ports are configured for Remote Port Configuration in Unified CM the data cannot be changed on the phone Note PC Port Configuration Backup TFTP server that the phone uses if the primary TFTP server is unavailable TFTP Server 2 User locale associated with the phone user Identifies a set of detailed information to support users including...

Page 225: ...ervices Displays the security mode that is set for the phone Security Mode Indicates whether web access is enabled Yes or disabled No for the phone Web Access Enabled Indicates whether the phone will forward packets transmitted and received on the network port to the access port Span to PC Port VLAN used to identify and remove 802 1P Q tags from packets sent to the PC PC VLAN Indicates whether the...

Page 226: ...nd from the network port on the phone To display a network statistics area access the web page for the phone as described in Access Web Page for Phone on page 198 and then click the Ethernet Information Access or Network hyperlink Related Topics Ethernet Information Area on page 206 Access and Network Areas on page 207 Ethernet Information Area Table 50 Ethernet Information Area Items Description ...

Page 227: ...the phone receives Rx broadcast Total number of unicast packets that the phone receives Rx unicast Total number of FCS error packets or Align error packets that are received with less than 64 bytes in size Rx shortErr Total number of good packets that the phone receives are less than 64 bytes size Rx shortGood Total number of good packets that the phone receives are greater than 1522 bytes in size...

Page 228: ...at occurred while a packet was being transmitted Tx Collisions Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx excessLength Total number of broadcast packets that a phone transmits Tx broadcast Total number of multicast packets that a phone transmits Tx multicast Identifier of a device connected to this port Neighbor Device ID IP address of the ne...

Page 229: ...yperlinks to individual dump files Status Messages area Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Status Messages Screen on page 177 describes the status messages that can appear To display the Status Messages access the web page for the phone as describe...

Page 230: ...al number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Type of audio encoding used for the transmitted stream Sender Codec Number of times the RTCP Sender Reports have been sent Sender Reports Sent See Note Internal time stamp indicating when a RTCP Sender Report was sent Sen...

Page 231: ...tes from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see Voice Quality Monitoring on page 237 The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Note MOS LQK Average MOS LQK score observed for the entire voice stream Avg MOS LQK Lowest MOS...

Page 232: ...al Secs Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency See Note Maximum value of instantaneous jitter in milliseconds Max Jitter RTP packet size in milliseconds for the transmitted stream Sender Size Number of times RTCP Sender Reports have been received Sender Reports Rec...

Page 233: ...nified IP Phone 7971G GE and 7970G G 711 gives 4 5 G 729 A AB gives 3 7 Max MOS LQK Version of the Cisco proprietary algorithm used to calculate MOS LQK scores MOS LQK Version Total number of concealment frames divided by total number of speech frames received from start of the voice stream Cmltve Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active s...

Page 234: ... IP Phone Settings on page 61 Features Templates Services and Users on page 123 Call Statistics Screen on page 191 Voice Quality Monitoring on page 237 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 214 Remote Monitoring Streaming Statistics ...

Page 235: ...ts hw phones ps379 products_tech_note09186a00800945bd shtml Troubleshooting This section includes the following topics Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager the phone should start up as described in Phone Startup Process on page 57 If the phone does not start up properly see the following sections for trou...

Page 236: ...3 If the phone still does not start up properly power up the phone with the handset off hook When the phone is powered up in this way it attempts to launch a backup software image 4 If the phone still does not start up properly perform a factory reset of the phone If after attempting these solutions the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five mi...

Page 237: ...properly Solution Ensure that the network is currently running TFTP Server Settings Problem The TFTP server settings may not be correct Solution Check the TFTP settings See Check TFTP Settings on page 228 IP Addressing and Routing Problem The IP addressing and routing fields may not be correctly configured Solution You should verify the IP addressing and routing settings on the phone If you are us...

Page 238: ...Services Are Not Running Problem If the Cisco CallManager or TFTP services are not running phones may not be able to start up properly In such a situation it is likely that you are experiencing a systemwide failure and other phones and devices are unable to start up properly Solution If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls are ...

Page 239: ...n the same network or VLAN as the DHCP server or the switch port to which the phone connects may be disabled Solution Ensure that the network or VLAN to which the phone connects has access to the DHCP server and ensure that the switch port is enabled Cisco Unified IP Phone Displays Security Error Message Problem The phone displays Security Error on the screen Cause When a Cisco Unified IP Phone bo...

Page 240: ...ay be experiencing intermittent outages Solution Intermittent network outages affect data and voice traffic differently Your network might be experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the p...

Page 241: ...configured Solution Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic Phones Have Not Been Intentionally Reset Problem If you are not the only administrator with access to Cisco Unified Communications Manager you should verify that no one else has intentionally reset the phones Solution You can check whether a Cisco Unified IP Phone received a command fro...

Page 242: ...ns provide troubleshooting information for the security features on the Cisco Unified IP Phone For information about the solutions for any of these issues and for additional troubleshooting information about security see Cisco Unified Communications Manager Security Guide CTL File Problems The following sections assist in troubleshooting CTL file problems Authentication Error Phone Cannot Authenti...

Page 243: ...n the configuration file by using the correct certificate Phone Does Not Register Problem Phone does not register with Cisco Unified Communications Manager Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server Solution Change the Cisco Unified Communications Manager server information in the CTL file Signed Configuration Files Are Not Reque...

Page 244: ...ing 802 1X Authentication Status displays as Held see 802 1X Authentication and Status Menus on page 116 for more details Status menu displays 802 1X status as Failed see Status Menu on page 177 for more details 802 1X Not Enabled on page 225 Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Re...

Page 245: ...page 21 for more information 2 Confirm that the shared secret is configured on the phone see 802 1X Authentication and Status Menus on page 116 for more information If the shared secret is configured verify that you have the same shared secret entered on the authentication server If the shared secret is not configured enter it and ensure that it matches the one on the authentication server 802 1X ...

Page 246: ...se conditions you can access the 802 1X configuration menus and re enter the shared secret see 802 1X Authentication and Status Menus on page 116 Audio and Video Problems The following sections describe how to resolve audio and video problems Phone Display Is Wavy Problem The display appears to have rolling lines or a wavy pattern Cause The phone might be interacting with certain types of older fl...

Page 247: ...TFTP server and download the configuration and other files and function properly Solution Set up the phone to use the Alternate TFTP server and configure the TFTP server IP address Related Topics Set Up Remote Phone on page 228 Phone Does Not Recognize DTMF Digits or Digits Are Delayed Problem The user complains that numbers are missed or delayed when the keypad is used Cause Pressing the keys too...

Page 248: ...gs Procedure Step 1 You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone choosing Network Configuration IPv4 and scrolling to the TFTP Server 1 option Step 2 If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server 1 option See Network Configuration Menu on page 66 Step 3 If you are usi...

Page 249: ...in Catalyst Switch or Enterprise Networks at this URL http www cisco com en US tech tk648 tk361 technologies_tech_note09186a00800f0804 shtml Verify DNS Settings To verify DNS settings perform these steps Procedure Step 1 Verify this setting by pressing Settings Step 2 Choose Network Configuration and scroll to the DNS Server 1 option Step 3 Verify that a CNAME entry exists in the DNS server for th...

Page 250: ... From Cisco Unified Communications Manager choose Device Phone Find to locate the phone experiencing problems Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database Step 3 Add the phone back to the Cisco Unified Communications Manager database See Cisco Unified Communications Manager Phone Addition Methods on page 37 for details Step 4 Power cycle the phone...

Page 251: ...P address and not by its DNS name Step 5 From Cisco Unified Communications Manager choose Device Phone and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see Cisco Unified IP Phone MAC Address Determination on page 41 Step 6 Power cycle the phone General Troubleshooting Information The following table provides ge...

Page 252: ...See Unlock and Lock Options on page 63 for details Changing the telephone configuration The RxType and the TxType statistics show the codec that is used for a conversation between this Cisco Unified IP Phone and the other device The values of these statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the se...

Page 253: ...og messages are different than the log messages sent to the phone log Note Peer to peer image distribution fails If you are having problems getting CVTA to work make sure that the PC Port is enabled and that CDP is enabled on the PC port Cisco VT Advantage Unified Video Advantage CVTA The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager and shows ...

Page 254: ...ing table provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module Table 55 Cisco Unified IP Phone Expansion Module Troubleshooting Solution Problem Verify that all of the cable connections are correct Verify that you have power to the Cisco Unified IP Phone Expansion Module No display on the Cisco Unified IP Phone Expansion Module Verify that the Cisco Unified ...

Page 255: ...the phone and restarts the phone From the Settings menu unlock phone options see Unlock and Lock Options on page 63 Then press Erase Erase softkey Resets network configuration settings to their default values and resets the phone This method causes DHCP reconfigure the IP address of the phone From the Network Configuration menu unlock phone options see Unlock and Lock Options on page 63 Then press...

Page 256: ... 3 Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequence the factory reset does not take place After you press these keys the line buttons on the phone flash orange and then green for the Cisco Unified IP Phone 7975G 7971G GE and 7970G or red for the Cisco Unified IP Phone 7965G and 7945G and the phone goes through the factory reset process This...

Page 257: ...ys more than five percent concealment frames MOS LQK metrics Use a numeric score to estimate the relative voice listening quality The Cisco Unified IP Phone calculates the mean opinion score MOS for listening quality LQK based audible concealment events due to frame loss in the preceding 8 seconds and includes perceptual weighting factors such as codec type and frame size MOS LQK scores are produc...

Page 258: ...s as ITU has not defined the extension of the technique to wideband Therefore MOS scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rather than not reporting an MOS score Reporting G 711 scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good normal or bad abnormal Calls with h...

Page 259: ...ceive RxCnt counters to verify that voice packets are flowing Conceal Ratio is near or at zero but the voice quality is poor Voice quality metrics do not account for noise or distortion only frame loss Note Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP phone use a soft dry cloth to wipe the phone screen Do not apply liquids or powders directly on the phone As with all non weather ...

Page 260: ...sco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 240 Troubleshooting and Maintenance Cisco Unified IP Phone Cleaning ...

Page 261: ...important to provide current and thorough information to users Cisco recommends that you create a web page on your internal support site that provides users with important information about their Cisco Unified IP Phones This chapter describes information that you might want on the support web site Cisco Unified IP Phone User Support To successfully use some of the features on the Cisco Unified IP ...

Page 262: ...nformation about softkeys menu items and the help system itself See your User Guide for more information Cisco Unified IP Phone Manuals You should provide users with access to user documentation for the Cisco Unified IP Phones Each user guide includes detailed user instructions for key phone features Several Cisco Unified IP Phone models are available so to assist users in finding the appropriate ...

Page 263: ...nified Communications Manager version Note Phone Features User Subscription and Setup Users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages These activities include subscribing to services setting up speed dial and call forwarding numbers configuring ring settings and creating a personal address book Keep in mind that configuring setting...

Page 264: ... To configure a personal directory users must have access to the following User Options web pages Make sure that users know how to access their User Options web pages See Phone Features User Subscription and Setup on page 243 for details Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application Obtain Cisco Unified IP Phone Address Book Syn...

Page 265: ...ct Run The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book Synchronizer window displays Step 4 Select Next The License Agreement window displays Step 5 Read the license agreement information and select the I Accept Select Next The Destination Location window displays Step 6 Choose the directory in which you want to install the application and select Next The...

Page 266: ... administrator Step 6 To start the directory synchronization process select Synchronize The Synchronization Status window provides the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection window displays Step 7 Choose the entry that you want to include in your Personal Address Bo...

Page 267: ... products hw phones ps379 tsd_products_support_series_home html The specific sections that describe the features in the user guide are referenced in the table Table 58 Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Feature Support by Protocol For more information Protocol SIP Protocol SCCP Features Calling features Calling features Additional call options Supported Supported Abbreviat...

Page 268: ... Call Back Supported Supported Call Chaperone Supported Supported Call Display Restrictions Calling features Call Forward Supported Supported Call Forward All Supported Supported Call Forward All Breakout Supported Supported Call Forward All Loop Prevention Calling features Call Forward Supported Supported Call Forward Busy Supported Supported Call Forward Configurable Display Supported Supported ...

Page 269: ...d Supported Cisco Extension Mobility Calling features Advanced call handling Cisco Extension Mobility Supported Supported Cisco Extension Mobility Change PIN Supported Supported Cisco Extension Mobility Cross Cluster Calling features Advanced call handling Place call using billing or tracking code Not supported Supported Client Matter Codes CMC Some support such as Call Park MWI Supported Computer...

Page 270: ...ted Headset Sidetone Control and Send Gain Supported 7945G 7965G and 7975G only Supported 7945G 7965G and 7975G only Headset Recording Phone features Feature buttons and menus Supported Supported Help System Calling features Hold and resume Supported Supported Hold Resume Calling features Hold and resume Supported Supported Hold Reversion Supported Supported Hunt Group Display Calling features Cal...

Page 271: ... Advanced call handling Cisco Extension Mobility Supported Supported Mobile Connect Supported Supported Mobile Voice Access Calling features Advanced call handling Priority calls Not supported Supported Multilevel Precedence and Preemption MLPP Phone features Line and call definitions 50 200 Multiple Calls per Line Appearance Supported Supported Music on Hold Calling features Mute Supported Suppor...

Page 272: ...identification Supported Supported Ring Setting Calling features Advanced call handling Secure calls Supported Supported Secure and Nonsecure Indication Tone Calling features Conference calls Supported Supported Secure Conference Supported Supported Services Supported Supported Services URL button Calling features Call transfer Supported Supported Session Handoff Calling features Advanced call han...

Page 273: ...m URL entry in call log Supported Not supported URL Dialing Not supported Supported Video Mode Additional options Not supported Supported Video Support Supported Supported Virtual Private Network Support in Phones Voice messages Supported Supported Voice Mail Calling features Advanced call handling Secure calls Not supported Supported 7945G 7965G and 7975G only VPN Client User Options web pages Fe...

Page 274: ...es Supported Supported Personal Directory Enhancements Supplemental Features and Applications Cisco Unified Communications Manager Assistant User Guide Supported Supported Cisco Unified Communications Manager Assistant Cisco Unified Communications Manager Features and Services Guide Supported Supported Cisco Unified Communications Manager Auto Attendant These are third party products See Cisco Uni...

Page 275: ...75 only Supported 7965 7975 only Cisco Unified IP Phone Expansion Module 7915 Cisco Unified IP Phone Expansion Module 7916 Guide Supported 7965 7975 only Supported 7965 7975 only Cisco Unified IP Phone Expansion Module 7916 Cisco VT Advantage User Guide Not supported Supported CiscoVTAdvantage Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Commun...

Page 276: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 256 Feature Support by Protocol for Cisco Unified IP Phones ...

Page 277: ...add to a phone To order these language specific overlays go to this website http www overlaypro com cisco Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been localized All languages may not be available immediately so continue to check the website for updates Unified Communications Manager Endpoints Locale Installer By default Cisco IP Phones are s...

Page 278: ...ion the call logs redial or call directory entries may display a plus symbol to represent the international escape code for your location Depending on the configuration for your phone system the may be replaced with the correct international dialing code or you may need to edit the number before dialing to manually replace the with the international escape code for your location In addition while ...

Page 279: ...104 F 0 to 40 C Operating temperature 10 to 95 non condensing Operating relative humidity 14 to 140 F 10 to 60 C Storage temperature 9 07 in 23 03 cm Height For Cisco Unified IP Phone 7975G 7965G and 7945G 10 82 in 27 48 cm For Cisco Unified IP Phone 7971G GE and 7970G 10 5 in 26 67 cm Width 2 54 in 6 45 cm with footstand fully closed 6 0 in 15 24 cm with footstand fully open 3 54 in 9 00 cm with ...

Page 280: ...airs Cables have 4 pairs of wires for a total of 8 conductors Note For Cisco Unified IP Phone 7971G GE and 7970G Category 3 5 5e for 10 Mbps cables with 4 pairs Category 5 5e for 100 Mbps cables with 4 pairs Category 5e 6 for 1000 Mbps cables with 4 pairs Cables have 4 pairs of wires for a total of 8 conductors Note Cables As supported by the Ethernet specification it is assumed that the maximum c...

Page 281: ... connector pinouts Table 60 Network Port Connector Pinouts Function Pin number BI_DA 1 BI_DA 2 BI_DB 3 BI_DC 4 BI_DC 5 BI_DB 6 BI_DD 7 BI_DD 8 BI stands for bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Computer Port Connector The following table describes the computer port connector pinouts Table 61 Computer Access Port Connector Pinouts Function ...

Page 282: ...r bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 262 Technical Specifications Computer Port Connector ...

Page 283: ...ing these tasks and are not the only way to perform these tasks They are a streamlined approach to get a new user and corresponding phone running on the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users Example U...

Page 284: ...mmunications Manager Administration Step 2 Choose System LDAP LDAP Directory Step 3 Use the Find button to locate your LDAP directory Step 4 Click on the LDAP directory name Step 5 Click Perform Full Sync Now If you do not need to immediately synchronize the LDAP Directory to Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determines wh...

Page 285: ...ne Setup on page 265 Phone Setup To configure the phone you must first identify the phone and then configure using the following procedures Identify Phone To identify the user phone model and protocol follow these steps Procedure Step 1 From Cisco Unified Communications Manager administration choose Device Phone Step 2 Click Add New Step 3 Select the user phone model from the Phone Type drop down ...

Page 286: ...Note Softkey Template Choose the appropriate softkey template The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones Leave this field blank if the common device configuration contains the assigned softkey template Softkey templates are defined on the Softkey Template Configuration window of Cisco Unified Communications Manager Administration Device Device Sett...

Page 287: ...d number that can be dialed This field should contain the same number that appears in the Telephone Number field on the User Configuration window Note Example 26640 is the directory number of user John Doe in the example above c From the Route Partition drop down list choose the partition to which the directory number belongs If you do not want to restrict access to the directory number choose Non...

Page 288: ...h Line 1 on the phone j If the phone has a second line configure Line 2 k Associate the user with the device Choose User Management End User Use the search boxes and the Find button to locate the user you have added for example Doe for the last name Click on the user ID for example johndoe The End User Configuration window appears Click Device Associations Use the Search fields and the Find button...

Page 289: ...up buttons to add this user to any user groups For example you may want to add the user to a group that has been defined as a Standard CCM End User Group To view all configured user groups choose User Management User Group Step 4 Click Save Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 269 Basic Phone Admi...

Page 290: ...isco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 270 Basic Phone Administration Steps Perform Final End User Setup ...

Page 291: ...s web page 198 206 adding 38 39 40 154 Cisco Unified IP Phones manually 39 Cisco Unified IP Phones using auto registration 38 Cisco Unified IP Phones using BAT 40 users to Cisco Unified Communications Manager 154 Address Book Synchronization Tool TABSynch 244 245 configuring 245 installing 245 obtaining 244 Admin VLAN ID 66 Advance Adhoc Conference service parameter 124 agent greeting 124 247 Alte...

Page 292: ...Peer to Peer Distribution Protocol CPPDP 6 Cisco Secure Access Control Server ACS 22 Cisco Unified Communications Manager 30 37 44 218 adding phone to database of 37 interactions with 30 required for Cisco Unified IP Phones 44 verifying settings 218 Cisco Unified Communications Manager Administration 124 172 adding telephony features using 124 configuring LCD display using 172 Cisco Unified Commun...

Page 293: ...66 device authentication 15 Device Authentication 116 Device Configuration menu 61 62 63 85 displaying 62 editing values 63 overview 61 sub menus 85 Device Information web page 198 200 device invoked recording 124 DHCP 6 66 220 description 6 troubleshooting 220 DHCP Address Released 66 DHCP IP address 231 DHCP Server 66 DHCPv6 66 DHCPv6 Address Released 66 direct transfer 124 247 directed call par...

Page 294: ... back 247 Call Back 247 call display restrictions 247 call forward 247 call park 247 call pickup 247 call waiting 247 caller ID 247 caller ID blocking 247 Cisco Unified Communications Manager Assistant 247 client matter codes 247 computer telephony integration CTI Applications 247 configurable call forward display 247 direct transfer 247 directed call park 247 distinctive ring 247 DND 247 extensio...

Page 295: ...disabling 47 quality 48 headset continued using 46 wireless enabling 47 Headset 4 button 4 Headset Enabled 96 headset port 48 Help button 4 help system 124 Help system 247 hold 124 247 hold reversion 124 247 hold status 124 hookswitch clip 45 removing 45 Host Name 66 HTTP 6 200 description 6 HTTP Configuration menu 90 about 90 Authentication URL 90 Directories URL 90 Idle URL 90 Idle URL Time 90 I...

Page 296: ...on 201 Link Layer Discovery Protocol Media Endpoint Devices LLDP MED 201 network configuration 201 List xml file 168 Locale Configuration menu 92 93 about 92 93 Network Locale 92 Network Locale Version 92 User Locale 92 User Locale Char Set 92 User Locale Version 92 localization 257 phone button overlays for 257 lock icon 18 log out of hunt groups 247 Log server 103 IPv6 Log server 103 Logging Dis...

Page 297: ...t 103 Domain Name 66 Host Name 66 MAC Address 66 Operational VLAN ID 66 PC Port Configuration 66 PC VLAN 66 SW Port Configuration 66 Network Configuration menu continued overview 61 unlocking options 63 Network Configuration web page 198 201 network connectivity 217 verifying 217 Network Locale 92 Network Locale Version 92 network outages 220 identifying 220 network port 45 48 66 10 100 SW 45 10 1...

Page 298: ...1 power consumption 32 power injector 31 presence enabled directories 124 247 privacy 124 247 Private Line Automated Ringdown PLAR 124 247 programmable buttons 4 description 4 programmable line keys 124 247 protected call 18 19 description 19 protected calling 124 247 all calls 247 description 124 Protected Calls 19 Proxy Server URL 90 Q QoS Configuration menu 102 about 102 options 102 DSCP For Ca...

Page 299: ...t button 4 services 124 153 247 configuring for users 153 description 124 protocol support 247 subscribing to 153 Services button 4 Services URL 90 Services URL button 124 247 session handoff 124 Session Handoff 247 Settings button 4 Settings menu access 58 62 shared line 124 247 shield icon 18 sidetone level 247 signaling authentication 15 signaling encryption 15 silent monitoring 124 247 single ...

Page 300: ...e 215 troubleshooting continued Cisco Unified IP Phone Expansion Module 234 DHCP 220 DNS 222 DNS settings 217 IP addressing and routing 217 network connectivity 217 network outages 220 phones resetting 221 physical connection 220 services on Cisco Unified Communications Manager 218 TFTP settings 217 VLAN configuration 221 Trust List menu 115 U UCR 2008 124 160 219 description 124 POST update error...

Page 301: ...ess Enabled 101 web dialer 247 web page 197 198 199 200 201 206 209 about 197 Access 198 206 accessing 198 Console Logs 198 Core Dumps 198 Debug Display 198 209 Device Information 198 200 disabling access to 199 Ethernet Information 198 206 Network 198 206 Network Configuration 201 Network Configuration web page 198 preventing access to 199 Status Messages 198 209 Stream 0 209 Stream 1 198 209 Str...

Page 302: ...Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP IN 12 Index ...

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