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Call Handling

Features

COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.

Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

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Summary of Contents for 7965

Page 1: ...Welcome Cisco 7965 End User Training ...

Page 2: ...ion Call Handling Features Voice Mail Reference Cards Conversion Date and Details Cell Phone Consideration COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 3: ...Phone Orientation COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 4: ...Cisco 7965 Phones COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 5: ...Cisco 7975 Phone COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 6: ...RIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited Softkeys Phone Screen Line Buttons Navigation Foot stand ...

Page 7: ...03 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited Speaker Services Messages Volume Settings Directories Help Mute Headset ...

Page 8: ...Call Handling Features COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 9: ...or Press the SPEAKER button or Press the HEADSET button or Press the NewCall softkey Dial the number COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 10: ...ll an outside line Dial 9 1 10 digit telephone number To call Campus Security Dial 3131 or 911 or 9 911 COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 11: ...ringing line button or Press the SPEAKER button or Press the HEADSET button or Press the Answer softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 12: ...een Held call Flashing amber First incoming call Solid red Shared line in use COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 13: ...Phone Screen and Call Icons COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 14: ...y To retrieve a held call Press the Resume softkey or Press the flashing line button COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 15: ...the same line Press the Hold softkey Press the NewCall softkey Dial the number COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 16: ...l To answer a call waiting Press the Answer softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 17: ...e line Use the navigator button to highlight the held call to rejoin Press the Resume softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 18: ... ringing line button To toggle between held calls on shared line appearances Press the flashing line button COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 19: ...ress the SPEAKER button or Press the HEADSET button or Press the EndCall softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 20: ...key To view a list of recently called numbers Press the arrow down on the navigator button COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 21: ...r Option Announce the caller Press the Transfer softkey or Hang up If no answer or line is busy Press the EndCall softkey Press the Resume softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 22: ... connected to one caller use the navigator button to highlight the call to transfer to Press the DirTrfr softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 23: ...l box Press the Transfer softkey Dial the 4 digit extension number Press the Transfer softkey or Hang up COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 24: ...key Dial the next participant Option Announce the conference Press the Confrn softkey To add additional participants Repeat the above steps COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 25: ... Answer the incoming call Use the navigator button to highlight the held call to add to Press the Join softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 26: ...move a conference participant Use the Navigator button to highlight participant to remove Press the Remove softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 27: ...usy destination Call Forward No Answer on a no answer condition the system automatically forwards the incoming call to your pre programmed call forward no answer destination COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 28: ... the 4 digit extension number or Press the MESSAGES button to forward calls to Voice Mail To deactivate call forwarding Press the CFwdAll softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 29: ... ringing live or held call to voice mail Press the iDivert softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 30: ...e ringer for all incoming calls While on hook press the DND softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 31: ...thin your pick up group Lift the handset Press the PickUp softkey Press the Answer softkey COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 32: ...Voice Mail COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 33: ...Mail from an outside line Dial 781 891 2666 Press Enter your Mailbox ID Number Enter your PIN COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited Mailbox ID Numbers 4 digit extension number Starter PIN 1 2 extension number ...

Page 34: ... Starter PIN Record your First and Last Name Record a Personal Greeting Enter a PIN Select to keep your directory status COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 35: ...L RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited 1 Play New Messages 2 Send a Message 3 Review Old Messages 4 Setup Op ons 5 Find a message 6 List Mee ngs 7 Play External Messages 0 Help Exit ...

Page 36: ...IDE Licensed to Bentley University for internal use only External distribution is strictly prohibited Restart Save Delete 1 2 3 Slow Volume Fast 4 5 6 Rewind Pause Fast Forward 7 8 9 Cancel Help End 0 Tips Press To cancel Back up or Exit Press 0 for Help Press to toggle between Name and Number entry ...

Page 37: ...3 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited Repeat Save Delete 1 2 3 Reply Forward New 4 5 6 Rewind Properties 7 8 9 Cancel Help Cancel 0 ...

Page 38: ... for internal use only External distribution is strictly prohibited Urgent Return Receipt 1 2 3 Review Re record 4 5 6 Add to Message 7 8 9 Cancel Help Send 0 Record the Message Address the message Press to send or Press 1 for delivery options 91 add name 92 listen to names on list 95 copy message to self Delivery Op ons ...

Page 39: ...tings 1 Change message notification 3 Change menu type 4 Edit private distribution lists 3 Preferences 1 Change PIN 2 Change recorded name 4 Transfer settings 5 Alternate contact COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

Page 40: ...t heard in voice mail and will turn off message indicator lamp Deleting Voice Mail Messages Deleting in voice mail deletes in email moves to deleted folder purged automatically in 15 days Deleting in email deletes in voice mail moves to deleted folder Tip Moving the message from email to a folder deletes the message in voice mail COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORL...

Page 41: ...Thank You COPYRIGHT 2003 2013 MAESTRI CONSULTANTS INC ALL RIGHTS RESERVED WORLDWIDE Licensed to Bentley University for internal use only External distribution is strictly prohibited ...

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