Cisco 520 Series Hardware Installation Manual Download

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Cisco Secure Router 520 Series Hardware Installation Guide

OL-12892-01

Chapter 5 Troubleshooting

Problems After the Router Is Running

Connection to the xDSL line is
intermittent or lost. (The ADSL CD
LED on the front panel is off.)

A cable-related problem:

•

Disconnected cable.

•

Damaged cable.

•

Check that the Ethernet port is not configured to
be administratively down.

•

Check that the device connected to the Ethernet
port is connected, powered on, and properly
configured.

•

Check that the connectors at both ends of the
cable are secure.

•

Check whether the cable is physically damaged.
If it is damaged, order another cable from Cisco
Systems or replace it with a similar cable.

Connection to the xDSL line or WAN
is lost. (The ADSL CD LED and the
LAN—FE0, FE1, FE2, or
FE3—LEDs on the front panel are
off).

Problem with xDSL or WAN
service.

•

Check all passwords and device names to make
sure that they are correct.

•

Contact your DSL line or WAN service provider
to determine whether there is a problem with the
ADSL or WAN service.

Table 5-2

Problems After the Router Is Running (continued)

Symptom

Problem

Solutions

Summary of Contents for 520 Series

Page 1: ...isco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Secure Router 520 Series Hardware Installation Guide Text Part Number OL 12892 01 ...

Page 2: ...urn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circui...

Page 3: ... Secure Router 520 ADSL over ISDN Routers 1 4 Hardware Features 1 5 Serial Number Label Location 1 6 LED Indicators on the Routers 1 6 Integrated 802 11b g Radio Module Wireless Routers Only 1 7 Router Memory 1 8 Router Hardware Security 1 8 Feature Summary 1 8 Regulatory Compliance 1 9 C H A P T E R 2 Preinstallation Information 2 1 Safety Warnings and Guidelines 2 1 Additional Warnings for Wirel...

Page 4: ...ng a Server PC or Workstation 4 6 Connecting an External Ethernet Switch Optional 4 7 Connecting a Broadband Modem 4 8 Connecting an ADSL Line ADSLoPOTS Port 4 9 Connecting an ADSL Line ADSLoISDN Port 4 10 Connecting the AC Adapter 4 12 Connecting a Terminal or PC to the Console Port 4 14 Connecting an Asynchronous Modem to the Console Port 4 14 Verifying Router Operation 4 16 What to Do Next 4 16...

Page 5: ...Contents v Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 I N D E X ...

Page 6: ...Contents vi Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 ...

Page 7: ...less and nonwireless Cisco Secure Router 520 Series routers For warranty service and support information see the Cisco One Year Limited Hardware Warranty Terms section in the Readme First for Cisco Secure Router 520 Series document that was shipped with your router Audience This guide is intended for service technicians who have little or no experience in installing routers and whose goal is to co...

Page 8: ...cations Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safet...

Page 9: ...ie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen die zusammen mit diesem Gerät ausgeliefer...

Page 10: ...mbolo de aviso indica peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo GUARDE ESTA...

Page 11: ...aração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elektriske ...

Page 12: ...xii Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 Preface ...

Page 13: ...e product For warranty service and support information see the Readme First for Cisco Secure Router 520 Series document Cisco Regulatory Compliance and Safety Information Roadmap The following Cisco Secure Router 520 Series product documentation is available on Cisco com Cisco Secure Router 520 Series Software Configuration Guide http www cisco com en US docs routers access 500 520 software config...

Page 14: ... see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free se...

Page 15: ...he Cisco Secure Router 520 Series routers are available in Ethernet and DSL models The following sections describe each of the routers Cisco Secure Router 520 Ethernet to Ethernet Routers page 1 1 Cisco Secure Router 520 ADSL over POTS Routers page 1 3 Cisco Secure Router 520 ADSL over ISDN Routers page 1 4 Cisco Secure Router 520 Ethernet to Ethernet Routers The Cisco Secure Router 520 Ethernet t...

Page 16: ... front panel contains the LEDs ports reset button and antenna The antenna is available only with the wireless router Figure 1 1 Cisco Secure Router 520 Ethernet to Ethernet Wireless Router Front Panel Cisco Secure Router 500 Series 231358 5 4 3 6 2 1 1 LEDs 2 Four 10 100BASE T RJ 45 Fast Ethernet switch ports 3 10 100BASE T RJ 45 WAN Fast Ethernet port 4 Reset button 5 RJ 45 console port 6 Antenna...

Page 17: ...r the AC adapter Cisco Secure Router 520 ADSL over POTS Routers The Cisco Secure Router 520 ADSL over POTS routers use an asymmetric digital subscriber line ADSL over plain old telephone service POTS These secure routers have an integrated 4 port Fast Ethernet switch for the LAN and an ADSL over POTS physical interface for the WAN This feature allows the router to connect a small business or a tel...

Page 18: ... 1 2 on page 1 3 The back panel contains the Kensington security slot for securing the router and the input jack for the AC adapter Cisco Secure Router 520 ADSL over ISDN Routers The Cisco Secure Router 520 ADSL over ISDN router is a routing device that uses an asymmetric digital subscriber line ADSL over integrated services digital network ISDN These routers have an integrated 4 port Fast Etherne...

Page 19: ...s 2 Four 10 100BASE T RJ 45 Fast Ethernet switch ports 3 ADSL over ISDN port 4 Reset button 5 RJ 45 console port 6 Antenna wireless router only The back panel is identical for all the Cisco Secure Router 520 Series routers see Figure 1 2 on page 1 3 The back panel contains the Kensington security slot for securing the router and the input jack for the AC adapter Hardware Features The following sec...

Page 20: ...atus or activity on the router Table 1 1 describes the LEDs Table 1 1 LED Indicators on the Routers LED Color Description Router SYS PWR Green On when DC power is being supplied to the router The light blinks if an error occurs during bootup All Cisco Secure Router 520 Series routers WAN FE4 Green On when a device connects to the Ethernet WAN FE4 port Blinks when the Ethernet WAN FE4 port receives...

Page 21: ...or sends data or when data passes through the port All Cisco Secure Router 520 Series routers FE1 Green On when a device connects to the Ethernet LAN 1 port Blinks when the Ethernet LAN 1 port receives or sends data or when data passes through the port All Cisco Secure Router 520 Series routers FE2 Green On when a device connects to the Ethernet LAN 2 port Blinks when the Ethernet LAN 2 port recei...

Page 22: ...arizes the features of the Cisco Secure Router 520 Series routers Table 1 2 Cisco Secure Router 520 Series Feature Summary Feature Description Security features Provides advanced security features including secure VPN access and comprehensive threat defense with Cisco IOS Firewall IPS and URL filtering The Cisco Secure Router 520 Series routers also provides dynamic routing and advanced QoS featur...

Page 23: ...10 100BASE T Can be connected to other network devices such as cable modem and routers ADSL over POTS port Cisco Secure Router 520 ADSL over POTS routers only Provides connection to an ADSL network Does not support the autoswitch function ADSL over ISDN port Cisco Secure Router 520 ADSL over ISDN routers only Provides connection to an ADSL over ISDN network Does not support the autoswitch function...

Page 24: ...1 10 Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 Chapter 1 Product Overview Regulatory Compliance ...

Page 25: ...router read the following warnings Warning Read the installation instructions before connecting the system to the power source Statement 1004 Warning No user serviceable parts inside Do not open Statement 1073 Warning Installation of the equipment must comply with local and national electrical codes Statement 1074 Warning This product relies on the building s installation for short circuit overcur...

Page 26: ...hat is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 Warning This equipment is not designed for making emergency telephony calls when the power fails Alternative arrangements should be made for access to emergency services ...

Page 27: ...presence of synthetic fibers and dry atmosphere Always use the following ESD prevention procedures when removing and replacing components Step 1 Wear an ESD preventive wrist strap that you provide ensuring that it makes good skin contact Caution To properly guard against ESD damage and shocks the wrist strap and cord must operate effectively Always follow the warnings and guidelines in this sectio...

Page 28: ...s System CD Includes Cisco Configuration Assistant software and documentation and an evaluation version of the Cisco Monitor Manager Director Note Might not be included with all routers 8 Swivel mount dipole antenna wireless router only Table 2 1 lists the quantity of each item that is shipped with the Cisco Secure Router 520 Series routers Make sure that you have received all of the items If any ...

Page 29: ...Step 8 Read the safety warnings see the Safety Warnings and Guidelines section on page 2 1 and information about preventing damage to the router see the Preventing Damage to the Router section on page 2 3 What to Do Next Mount the router by following the instructions in Chapter 3 Router Mounting Procedures Power adapter 1 1 1 Power cord5 1 1 1 Cisco documentation6 1 1 1 Swivel mount dipole antenna...

Page 30: ...2 6 Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 Chapter 2 Preinstallation Information What to Do Next ...

Page 31: ...er on a wall or rack we recommend that you first connect the antenna to the router It is difficult to connect the antenna after the router is mounted To connect the antenna to a router follow these steps Step 1 Attach the antenna to the reverse polarity threaded Neill Concelman RP TNC connector on the front of the router and then tighten the antenna Step 2 Orient the antenna vertically straight up...

Page 32: ... connect the radio antenna to the router see the Connecting a Radio Antenna to a Wireless Router section on page 3 1 Step 5 Place the power supply unit on a desktop near an AC power source Do not stack the power supply on the router Mounting the Router on a Wall You can mount the Cisco Secure Router 520 Series router on a wall or other vertical surface There are two mounting screw holes on the bot...

Page 33: ... radio antenna to the router see the Connecting a Radio Antenna to a Wireless Router section on page 3 1 Step 2 Position the router on the wall to determine where to attach the two mounting screws Make sure the distance between the screws is 8 25 in see Figure 3 1 on page 3 2 Step 3 Mount the router on a wall stud or a hollow wall Perform one of the following as appropriate To mount the router on ...

Page 34: ... a Cisco Secure Router 520 Series router in a 19 inch rack follow these steps Step 1 If you have a wireless router first connect the radio antenna to the router see the Connecting a Radio Antenna to a Wireless Router section on page 3 1 Step 2 Using a number 2 Phillips screwdriver and four screws install a bracket to each side of the router as shown in Figure 3 2 Note Do not overtorque the screws ...

Page 35: ...cure Router 520 Series Hardware Installation Guide OL 12892 01 Chapter 3 Router Mounting Procedures What to Do Next What to Do Next Install the router by following the instructions in Chapter 4 Router Installation ...

Page 36: ...3 6 Cisco Secure Router 520 Series Hardware Installation Guide OL 12892 01 Chapter 3 Router Mounting Procedures What to Do Next ...

Page 37: ...nnecting a Terminal or PC to the Console Port page 4 14 Connecting an Asynchronous Modem to the Console Port page 4 14 Verifying Router Operation page 4 16 What to Do Next page 4 16 Note Before you start the cabling procedure do the following Read the safety warnings and guidelines in the Safety Warnings and Guidelines section on page 2 1 Mount the router as described in Chapter 3 Router Mounting ...

Page 38: ...ion to a PC 3 WAN connection to the Internet using a broadband modem 4 Console port To install a Cisco Secure Router 520 Ethernet to Ethernet router follow these steps Step 1 If you have a wireless router first connect the radio antenna to the router See the Connecting a Radio Antenna to a Wireless Router section on page 3 1 Step 2 Connect the server PC or workstation to the router See the Connect...

Page 39: ...use the console port as a backup link to the WAN port in case the ADSL service goes down connect an analog modem to the console port See the Connecting an Asynchronous Modem to the Console Port section on page 4 14 Installing the Cisco Secure Router 520 ADSL over POTS Router Figure 4 2 shows a typical installation for the Cisco Secure Router 520 ADSL over POTS router The figure shows the front pan...

Page 40: ... switch to the router s built in switch See the Connecting an External Ethernet Switch Optional section on page 4 7 Step 4 Connect the ADSL line See the Connecting an ADSL Line ADSLoPOTS Port section on page 4 9 Step 5 Connect the AC adapter to the router See the Connecting the AC Adapter section on page 4 12 Step 6 To configure the router software by using the command line interface CLI or to tro...

Page 41: ...SDN connection 4 Console port To install the Cisco Secure Router 520 ADSL over ISDN router follow these steps Step 1 If you have a wireless router first connect the radio antenna to the router See the Connecting a Radio Antenna to a Wireless Router section on page 3 1 Step 2 Connect the server PC or workstation to the router See the Connecting a Server PC or Workstation section on page 4 6 Step 3 ...

Page 42: ...the ADSL service goes down connect an analog modem to the console port See the Connecting an Asynchronous Modem to the Console Port section on page 4 14 Connecting a Server PC or Workstation Figure 4 4 shows a Cisco Secure Router 520 Ethernet to Ethernet router connected to a PC Although the figure shows a Cisco Secure Router 520 Ethernet to Ethernet router this procedure applies to all Cisco Secu...

Page 43: ...lt in Ethernet switch ports Connecting an External Ethernet Switch Optional If more than four PCs need to be connected to each other in an office connect an external Ethernet switch to one of the router s built in switch ports and then connect additional PCs to that switch Figure 4 5 shows an external Ethernet switch connected to a built in Ethernet switch port on the router Although the figure sh...

Page 44: ...t router You can connect to the Internet by connecting the router to a broadband modem Figure 4 6 shows a broadband modem connected to a Ethernet WAN port on a Cisco Secure Router 520 Ethernet to Ethernet router Figure 4 6 Connecting to a Broadband Modem Cisco Secure Router 500 Series 231442 W A N A C T I V I T Y E T H E R N E T P O W E R C i s c o 5 7 5 L R E 2 1 1 Ethernet WAN port on the router...

Page 45: ...7 shows the asymmetric digital subscriber line over plain old telephone service ADSLoPOTS port on the router connected to an ADSL line Note The DSL line must have been provisioned by your service provider and correctly configured so that the ADSL CD LED shows the status If the ADSL CD LED is not on contact the DSL service provider Figure 4 7 Connecting the ADSLoPOTS Port to an ADSL Line Cisco Secu...

Page 46: ...f the ADSL cable to the ADSLoPOTS port on the router Connect the other RJ 11 end of the ADSL cable to the local ADSL connector port on the ADSL splitter The ADSL splitter is provided by the DSL service provider Connect the unshielded Category 5 cable from the outside ADSL port on the splitter to a wall jack Note You must provide the unshielded Category 5 cable for connecting to the splitter The sp...

Page 47: ...k using a splitter Figure 4 8 Connecting the ADSLoISDN Port to an ADSL Line Cisco Secure Router 500 Series 231445 2 1 4 3 5 1 ADSL splitter provided by the DSL service provider 2 One end of the ADSL cable connects to the router 3 Other end of the ADSL cable connects to the splitter 4 RJ 11 end of an unshielded Category 5 cable connects to the splitter 5 Other end of the unshielded Category 5 cable...

Page 48: ... ADSL cable to the ADSLoISDN port on the router Connect the other RJ 11 end of the ADSL cable to the local ADSL connector port on the ADSL splitter The ADSL splitter is provided by the DSL service provider Connect the unshielded Category 5 cable from the outside ADSL port on the splitter to a wall jack Note You must provide the unshielded Category 5 cable for connecting to the ADSL ISDN splitter T...

Page 49: ...2 AC adapter input jack on the router 3 Power cord 4 AC adapter 5 Electrical outlet To connect the AC adapter to the router and to an electrical outlet follow these steps Step 1 Connect one end of the power supply cable into the input jack on the router Step 2 Connect the other end of the power supply cable to the AC adapter Step 3 Plug the power cord of the AC adapter into an electrical outlet ...

Page 50: ...Ethernet to Ethernet router this procedure applies to all Cisco Secure Router 520 Series routers Figure 4 10 Connecting a Terminal or PC to the Console Port Cisco Secure Router 500 Series 2 231443 1 1 Console port on the router 2 DB 9 connector To connect the router s console port to a terminal or PC follow these steps Step 1 Connect the RJ 45 connector on the light blue cable to the router s cons...

Page 51: ...though the figure shows a Cisco Secure Router 520 Ethernet to Ethernet router this procedure applies to all Cisco Secure Router 520 Series routers Figure 4 11 Connecting an Asynchronous Modem to the Console Port Cisco Secure Router 500 Series 231467 1 2 ABC 3 DEF 4 5 JKL GHI 6 MNO 7 8 TUV PQRS 9 WXYZ 0 OPER 4 2 5 1 3 1 Router console port 2 RJ 45 to DB 25 router modem cable 3 Available port on an ...

Page 52: ...r Operation Power and Link LEDs to Check Normal Patterns Power SYS PWR On when power is supplied to the router To servers PCs or workstations connected to the Ethernet LAN ports FE0 FE1 FE2 or FE3 FE0 FE1 FE2 or FE3 FE0 FE1 FE2 or FE3 is on when the LAN port is physically connected to a server PC or workstation To broadband modem or to an external Ethernet switch WAN FE4 WAN FE4 WAN FE4 is on when...

Page 53: ...s Running page 5 3 For more information on problems that could occur with the software see the Cisco Secure Router 520 Series Software Configuration Guide Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller Before you contact your reseller have the following information ready Type of Information Your Information Router model and ser...

Page 54: ...at the connectors at both ends of the cable are securely seated 3 Check whether the cable is physically damaged If it is damaged order another cable from Cisco or replace it with a similar cable No connection to Ethernet devices LAN FE0 FE1 FE2 and FE3 are off A cable related problem Improperly connected cable Damaged cable Perform the following tasks in the order given 1 Check that you have cable...

Page 55: ...le Damaged cable Perform the following tasks in the order given 1 Check that the connectors at both ends of the cable are secure 2 Check whether the cable is physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Connection to the broadband or Ethernet line is intermittent or lost The WAN FE4 LED or ADSL CD LED on the front panel is off A cabl...

Page 56: ... properly configured Check that the connectors at both ends of the cable are secure Check whether the cable is physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Connection to the xDSL line or WAN is lost The ADSL CD LED and the LAN FE0 FE1 FE2 or FE3 LEDs on the front panel are off Problem with xDSL or WAN service Check all passwords and ...

Page 57: ...the routers Table A 1 Router Specifications Description Design Specification Physical Dimensions Dimensions W x D x H With antenna connectors 10 578 in 268 68 mm x 8 65 in 219 72 mm x 1 719 in 43 66 mm Without antenna connectors 10 578 in 268 68 mm x 8 289 in 210 54 mm x 1 719 in 43 66 mm Weight not including desktop power supply 3 7 lb Environmental Operating Ranges Nonoperating temperature 4 to ...

Page 58: ...s OFDM2 DQPSK3 DBPSK4 16 QAM5 64 QAM and CCK6 Number of channels 11 channels for the U S 13 channels for Europe 14 channels for Japan Data rate 54 Mbps with fallback rates of 48 36 24 18 12 9 and 6 Mbps Media access protocol CSMA CA7 with ACK8 Power consumption typical 500 mA 3 3V at transmit mode 320 mA 3 3V at receive mode 1 ISM Industrial Scientific and Medical 2 OFDM orthogonal frequency divis...

Page 59: ... RTS 8 2 DTR 6 3 TXD 2 4 GND 5 5 GND 5 6 RXD 3 7 DSR 4 8 CTS 7 The console port is configured as a data communications equipment DCE device The default parameters for the console port are as follows 9600 baud 8 data bits No parity One stop bit ADSL Port Connector Pinouts Table A 4 provides the ADSL connector pinouts Table A 4 ADSL Connector Pinouts RJ 11 to RJ 45 RJ 11 Pin Function RJ 45 Pin Funct...

Page 60: ... both straight through and crossover cables can be used for the Ethernet LAN port Ethernet Cable Specifications Table A 5 provides specifications that apply to both straight through and crossover Ethernet cables Table A 5 Ethernet Cable Specifications Type Category 10BASE T Category 3 or 5 100BASE T Category 5 or higher Maximum Cable Length The maximum length for the Ethernet cables that connect t...

Page 61: ... modem connecting to console port 4 14 autosensing feature 1 9 B broadband modem connecting to router 4 8 C cables autosensing in router 1 9 maximum length A 4 specifications table A 4 caution defined i viii Cisco reseller contacting 5 1 Cisco Secure Router 520 ADSL over ISDN Router installing 4 5 Cisco Secure Router 520 ADSL over POTS Router installing 4 3 Cisco Secure Router 520 Ethernet to Ethe...

Page 62: ...flash memory 1 8 frequency specifications router A 2 H hardware features 1 5 hardware security 1 8 I installation preparing for 2 5 typical 4 1 installing Cisco Secure Router 520 ADSL over ISDN Router 4 5 Cisco Secure Router 520 ADSL over POTS Router 4 3 Cisco Secure Router 520 Ethernet to Ethernet Router 4 2 integrated 802 11b g radio module 1 7 1 8 IPsec hardware accelerator 1 8 items shipped wi...

Page 63: ...dels Cisco Secure Router 520 ADSL over ISDN 1 4 Cisco Secure Router 520 ADSL over POTS 1 3 Cisco Secure Router 520 Ethernet to Ethernet 1 1 router specifications A 1 router temperature specifications A 1 S safety guidelines wireless routers 2 3 safety warnings general 2 1 wireless routers 2 2 SDRAM 1 8 security IPsec hardware accelerator 1 8 software features 1 8 serial number label location 1 6 s...

Page 64: ...2892 01 U unpacking the router 2 4 V verifying router operations 4 16 W wall mounting 3 1 3 2 warnings general 2 1 wireless routers 2 2 weight specifications router A 1 wireless routers description 1 7 integrated 802 11b g radio module 1 7 workstation connecting to router 4 6 ...

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