Cisco 3800 Series, Quick Start Manual

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Error Messages
47
Troubleshooting Cisco 3800 Series Routers
OL-5972-01
Error Message
Fan 1|2|3 had a rotation error reported.
Explanation The specified fan is not rotating at the desired speed.
Recommended Action If this error is detected, the router system software automatically increases the
fan speed to high. If the rotation error disappears, fan speed is kept at high. If this error appears
repeatedly, there is something wrong with the fan. The error will reappear until action is taken.
Error Message
Voltage 1|2|3|4 (3300 mv|5150 mv|2500 mv|1200 mv) has exceeded
recommended operating limits.
Explanation
One of the internal voltage outputs is outside its operating limits.
Recommended Action
System failure. See the “Obtaining Technical Assistance” section on page 12
of “Introduction to Cisco 3800 Series Routers Hardware Documentation” for information about
customer service.
Cisco 3845 Router Error Messages
The Cisco 3845 router supports two internal power supplies and returns the following error messages for
them.
Error Message
System detected SYS PS 1|2 input voltage fail condition.
Explanation Power to the indicated power supply has failed.
Recommended Action Check the input power source and power cable.
Error Message
System detected SYS PS 1|2 output voltage fail condition.
Explanation The indicated power supply has failed.
Recommended Action Replace the power supply. See “ Installing and Upgrading Internal Components
in Cisco 3800 Series Routers .”
Error Message
System detected AUX (-48V) PS 1|2 fail condition.
Explanation The indicated AC power supply with IP phone power output has failed.
Recommended Action Replace the power supply. See “ Installing and Upgrading Internal Components
in Cisco 3800 Series Routers .”