Cisco 3800 Series, Quick Start Manual, Page: 10 / 138

Cisco 90-Day Limited Hardware Warranty Terms
10
Introduction to Hardware Documentation
OL-5965-01
Cisco 90-Day Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the
Cisco Information Packet and your warranty and license agreements from Cisco.com.
1.
Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet , follow these steps:
a.
Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c.
Click Go .
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d.
Read the document online, or click the PDF icon to download and print the document in Adobe
Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website:
http://www.adobe.com
3.
To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-5236-01C0
b.
Select the language in which you would like to read the document.
c.
Click Go .
The Cisco warranty page appears.
d.
Review the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml .
Duration of Hardware Warranty
Ninety (90) days.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten
(10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery
times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.