Environmental Noise Measurement Kit User Manual
Page 34
Product Guarantee & Extended Warranty
1.
The period of the initial guarantee starts from the date of purchase, as a new instrument, from Cirrus
Research plc or their formally approved distributors. The periods are as follows unless otherwise stated by
Cirrus Research plc in writing:
Products manufactured by Cirrus Research plc
24 months
Repairs
3 months
Replacement microphone capsules
12 months
Spare parts (excluding replacement microphone capsules)
3 months
Products manufactured by a third party (see clauses 12 & 14
below)
Based on the individual
manufacturer’s warranty
2.
The initial guarantee covers all faults and accidental damage to the product.
3.
Warranty extension
If the product is returned to Cirrus Research plc or one of its Authorised Service & Calibration Centres for
routine verification & calibration after the initial guarantee period, upon completion of the verification the
product will be given an additional free one (1) year warranty.
This must be done with a 6-week window of the anniversary date of shipment. This is limited to 3 weeks
either side of the anniversary date of the shipment.
It follows that if an instrument is routinely verified by Cirrus Research plc (or an Authorised Service &
Calibration Centre) every year after the initial warranty period, the warranty is effectively continuous to a
maximum of fifteen (15) years from the original date of purchase.
There will be a charge for the verification (or calibration) of the equipment.
4.
Buying back into the warranty
Where the warranty has expired, the customer can buy back into the warranty scheme. This reactivates the
warranty for a further 12 months and provides the same level of cover as for the initial period above.
This must be purchased at the same time as a calibration or verification.
The maximum period of any warranty, whether it had been extended or not, is 15 years from the original
purchase date.
This offer can only be redeemed once during the life of the instrument.
5.
The initial guarantee, and any extended warranty is not transferrable and is provided to the original
customer only.
6.
Where a product is returned for routine verification or calibration, the customer is responsible for all
transportation, duty and other charges.
7.
The user shall be responsible for determining if the product is suitable for the use and that such use
complies with any applicable laws, regulations or standards.
8.
The customer must notify Cirrus Research plc in writing of any claimed defect in the product immediately
upon discovering it.
9.
Where an instrument is being returned under the guarantee or warranty, it must be returned to Cirrus
Research plc without undue delay at the customer’s risk with transportation charges prepaid.
10.
Where the product is deemed to be faulty due to manufacturing defects, Cirrus Research plc shall:
