No steam
Start by checking if there's something wrong with the power supply.
Make sure that the steamer has been switched on. Check the power plug connection and
ensure that the socket functions the way it's supposed to.
Does the steamer get warm without producing any steam?
This may result from limestone residues and minerals clogged in the machine. Try to descale
the steamer according to our guidelines. Here's a tutorial on how to descale the steamer:
If there's no steam coming out and the steamer doesn't heat up or get warm at all, please
contact our customer support for further assistance.
The on/off button doesn't light up
No light even though the steamer is plugged in? Make sure there's nothing wrong with the
power socket. Please contact our customer support if the light doesn't go on, and the steamer
won't start. If the light doesn't come on, but the steamer works like usual, then it's most likely
the diode that's given up. But feel free to contact our support department for further advice.
Steamer only works in one of two modes
If your steamer is only working in one mode, we recommend you try to descale the steamer
properly according to our guidelines. If the problem remains, don't hesitate to get in touch with
our customer support.
If you ever need spare parts or the steamer has cosmetic issues or damages, please get in touch
with us through the customer support email, and we will help you further!
My Cirrus 2 stopped working
–
what to do?
Leakage
If your steamer is leaking, try to locate the origin of the leakage. Is it coming from the
mouthpiece or the water tank, perhaps? If the water is coming straight from the tank, ensure
the little stopper/rubber plug has been properly attached. Also, please double-check so that the
tank is correctly connected to the steamer. There should not be a space/gap between the water
