Power Outlet and Cord
Check that the cord is intact and fits the power outlet properly. Please see if the port is aligned
with the plastic of the device.
Button
Does the button work properly? It should never be stuck; if this is the case, the Pilo is broken
My Cirrus 2 stopped working
–
what to do?
Leakage
If your steamer is leaking, try to locate the origin of the leakage. Is it coming from the
mouthpiece or the water tank, perhaps? If the water is coming straight from the tank, ensure
the little stopper/rubber plug has been properly attached. Also, please double-check so that the
tank is correctly connected to the steamer. There should not be a space/gap between the water
tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't
hesitate to get in touch with our customer support for further assistance.
Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the
steamer working to heat the water inside the boiler.
No steam
If there's no steam coming out, there are a couple of things you can do for yourself to try to
rule out what might be the problem. Start with the water tank. At first, you could check that the
water tank contains enough water and fill up the water tank appropriately. Then you can try
removing the water tank and then putting it back in place again. If the water tank's not
attached correctly and there's a gap between the tank and the device, this may well be the
problem. If there's still no steam and you have access to a spare water tank (from another
steamer, maybe?), then please try another water tank to see if that's where the problem lies.
Is something wrong with the power supply? Check the power plug connection and ensure that
the socket functions the way it's supposed to.
