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The WiFi indicator and the status indicator are on, but I can’t control the alarm by
App
Check that your smartphone is connected to a WiFi network.
Wait a few minutes to see if the WiFi indicator and the status indicator start
flashing. If they do, your local WiFi network is not stable. Make sure that the Hub
is located in an area with good WiFi coverage and then re-pair with your local WiFi
network.
No response from the Hub when a Sensor is triggered
The Sensor is not within range of the Hub.
Check that the Sensor has been successfully paired to the Hub: Press any Button on
the Remote Control, arm the system and separate the transmitter from the Magnet.
You can re-pair the Sensor to the Hub by following the instructions in the App –
[Accessory Setting].
I can’t Arm or Home Arm (Part Arm) my alarm by App
If the alarm has been triggered and hasn’t been disarmed and any Arm or Home
Arm operations will be refused to respond. In event of Operation Failure first disarm
the system and then try again.
How to delete an Accessory
You can delete any Sensor in the App by going to [Accessory Setting] ,slide the
sensor to the left and tap the delete icon to delete the sensor.
To delete all accessories press and hold the [Learn] button inside the Hub for 5
seconds, the Hub will beep once to indicate that all accessories have been deleted.
No sound when alarming
Check that the Hub Alarm volume is not set to mute and the ring time is not set to ‘0’.
Adjust the volume and the ring time accordingly.
