D4K and Mirage 4K Troubleshooting
D4K and Mirage 4K Troubleshooting Technical Reference
9
020-101452-03 Rev. 1 (10-2014)
Green vertical bars in lower-right image
The projector display green vertical bars in the lower-right image (or other quadrant) with HDMI
sources, Four Port configuration, and two THIC cards in slots one and two.
Details
Incorrect signal detection or sync.
Call log reference number: 419852
Solution
The Status tab > Signal group on the TPC contains information about all the signals that the
projector receives. A properly configured system shows the frequency and status of Master or
Locked for each input in the selected channel. Examine the Status tab > Signal group before any
boards are replaced.
• If one or more of the signals are listed as No signal, verify that the source is properly
configured and the cables are secure between the source and the projector.
• If one or more of the signals are listed as Inactive, either an incorrect channel has been
selected or the cables are not plugged into the correct inputs.
• If one or more of the signals is listed as Unlocked or Out of phase, the source is not properly
frame locked to the master signal. This usually occurs when two independent sources are not
locked together. Check the setup of the sources. If the sources are locked together, contact
Christie Technical Support for help.
• Replace the THIC cards to see if this resolves the problem.
• If the above cannot resolve the issue, replace the ABP.
Dual 3G/HD/SD-SDI Input card intermittent or
inoperative
Intermittent or inoperative video with the 3G card.
