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NOTICES 

COPYRIGHT AND TRADEMARKS 

Copyright ©2014 Christie Digital Systems USA Inc. All rights reserved.

All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.

GENERAL

Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may 
not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice. Performance 
specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of the product in 
proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no 
warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. 
Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or 
use of this material. Canadian manufacturing facility is ISO 9001 and 14001 certified.

WARRANTY

Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your 
Christie dealer or Christie. In addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the 
extent relevant or applicable to your product, the warranty does not cover:

a. Problems or damage occurring during shipment, in either direction.

b. Projector lamps (See Christie’s separate lamp program policy).

c. Problems or damage caused by use of a projector lamp beyond the recommended lamp life, or use of a lamp other than a Christie 

lamp supplied by Christie or an authorized distributor of Christie lamps.

d. Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, 

DVD players, etc., or use of a product with any non-Christie interface device.

e. Problems or damage caused by the use of any lamp, replacement part or component purchased or obtained from an 

unauthorized distributor of Christie lamps, replacement parts or components including, without limitation, any distributor offering 
Christie lamps, replacement parts or components through the internet (confirmation of authorized distributors may be obtained 
from Christie).

f. Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake or other natural 

disaster.

g. Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service 

personnel or a Christie authorized repair service provider.

h. Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been 

designed, modified or approved by Christie for such use.

i. Problems or damage caused by use of a projector in the presence of an oil-based fog machine or laser-based lighting that is 

unrelated to the projector.

j. For LCD projectors, the warranty period specified in the warranty applies only where the LCD projector is in “normal use” which 

means the LCD projector is not used more than 8 hours a day, 5 days a week.

k. Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such 

product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is 
within the recommended ambient temperature set forth in the specifications for such product.

l. Image retention on LCD flat panels.

m.Defects caused by normal wear and tear or otherwise due to normal aging of a product.

The warranty does not apply to any product where the serial number has been removed or obliterated.  The warranty also does not 
apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office 
in the country where the end user is located or (ii) the required international warranty fee has been paid.

The warranty does not obligate Christie to provide any on site warranty service at the product site location.

PREVENTATIVE MAINTENANCE

Preventative maintenance is an important part of the continued and proper operation of your product. Please see the Maintenance 
section for specific maintenance items as they relate to your product. Failure to perform maintenance as required, and in accordance 
with the maintenance schedule specified by Christie, will void the warranty.

REGULATORY

The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. 
These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial 
environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the 
instruction manual, may cause harmful interference to radio communications. Operation of the product in a residential area is likely to 
cause harmful interference in which case the user will be required to correct the interference at the user’s own expense.

Summary of Contents for D4K Series

Page 1: ...D4K and Mirage 4K Troubleshooting Te c h n i c a l R e f e r e n c e 020 101452 03...

Page 2: ...g Problems or damage caused by improper installation alignment or by equipment modification if by other than Christie service personnel or a Christie authorized repair service provider h Problems or...

Page 3: ...bol means that electrical and electronic equipment at their end of life should be disposed of separately from regular waste Please dispose of the product appropriately and according to local regulatio...

Page 4: ...ayPort sources require reset when the projector is power cycled 7 Environmental Board HW Version status item displays Bad Power 8 Green vertical bars in lower right image 9 Dual 3G HD SD SDI Input car...

Page 5: ...splayPort link connection which results in the graphics card driver dropping the signal Solution The latest AMD driver corrects this issue Contact your video source vendor for an update or download th...

Page 6: ...ng Incoming signal s problems section in the following manuals D4K2560 User Manual P N 020 101076 XX Mirage 4K25 User Manual P N 020 101361 XX D4K3560 User Manual P N 020 101075 XX Mirage 4K35 User Ma...

Page 7: ...rong temperature harness is being used for a particular formatter board For more information refer to the following D4K Status System Technical Reference P N 020 101259 XX Mirage 4K Status System Tech...

Page 8: ...ironmental Board HW Version status item displays Bad Power At startup the Environmental Board HW Version status item displays Bad Power Details The environmental board EVB is not receiving 12V power f...

Page 9: ...fore any boards are replaced If one or more of the signals are listed as No signal verify that the source is properly configured and the cables are secure between the source and the projector If one o...

Page 10: ...aged 3G cards Ensure the mating BNC connector pin is not oversized Use 75 ohm connectors not 50 ohm Lamp hours not cleared A new projector does not have the lamp hours factory reset to zero Details St...

Page 11: ...cting the TPC does not fix the Connection Lost message Power cycling the projector does not solve the problem The user cannot connect using the web page Serial commands using Ethernet RS232 RS422 do n...

Page 12: ...for tilt angle which can accelerate the aging process of the lamp The projector line drawings were not available on the Christie website therefore the installers may not have been aware of the angle l...

Page 13: ...oolant is flowing and no Temperature alarms have occurred the Flow Impeded alarm can be ignored as a temporary measure until the root cause for the error is found 4 Do not ignore other system generate...

Page 14: ...D4K and Mirage 4K Troubleshooting D4K and Mirage 4K Troubleshooting Technical Reference 14 020 101452 03 Rev 1 10 2014 Solution Upgrade to the D4K60 Mirage 4K v1 3 0 software...

Page 15: ...Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Eastern Europe and Russian Federation ph 36 0 1 47 48 100 China Sh...

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