mod.14-2015.03.04-09.25-002-ml.docx
GB
For out-of-warranty repairs carried out at our workshops upon authorization, transportation charges shall be paid
by the customer. The warranty of the parts replaced during the repair operations is 12 months from the moment
the equipment is collected. If the product is found to be in good working order without defect, the fault-finding
service shall be charged to the customer.
REPAIRS MADE AT HOME
In the event repairs are made at the customer’s home, a written request is required indicating the complete details
of the person making the request, the type of machine and the breakdown. The cost per kilometer for on-site
technician visits will be agreed upon in relation to the urgency of the customer. In the event the machine is under
warranty, the c
ustomer will have to pay only the expenses incurred for the technician to reach the customer’s
house. Time is calculated from the moment the technician leaves our workshop until he/she returns. The time of
his/her return will be estimated based on the time required to get there.
SALE OF SPARE PARTS AND CONSUMABLE ITEMS
The orders must be in writing and specify the customer, the item and the shipping method as well as the precise
fiscal data of the customer. The order processing time can vary depending on the availability of the material.
Returned spare parts will not be accepted. Payment will be cash on delivery, unless other agreements are made.
