Chilli Penguin Penguin 7 Convector, Installation And Operating Manual, Page: 51 / 56

Problem
5.i
Trouble Shooting
Possible cause Remedial Action
1. Fuel is damp
2. Fire has been smothered
3. Insufficient air
1. Ensure fuel is dry
2. Load smaller amounts of fuel at a time – be patient!
3. Air boost has been closed before the fire has been
established (see Making a Fire, section 4)
CANNOT GET FUEL TO STAY ALIGHT
SMOKE ENTERS ROOM
1. Blocked flue way
2. Damaged chimney
3. Site and location of
chimney
1. Let the fire go out then drop the throat plate brick
down and check for blockages. Sweep chimney
2. Get chimney inspected
3. If flue is clear and stove installed correctly and
problem persists – seek professional advice
GLASS BLACKENS
(SMALL LOCALISED AREAS WHERE WOOD HAD FALLEN AGAINST THE GLASS IS
NORMAL, THIS WILL BURN OFF AS THE FIRE GETS HOTTER)
Air controls closed
down too soon before
fire established
Leave air control open longer
Some discolouration of the glass is normal after
several fires, in the cooler areas of the glass door:
near the fuel retainer and the corners. This will
burn off in a hot fire or can be removed when
stove is cold with a damp cloth (see Keeping Stove
Glass Clear, section 5)
CHIMNEY FIRE
By following the instructions in this manual, including regular cleaning of the stove and
flue system you should avoid the possibility of a chimney fire. In the unlikely event that
one occurs, raise the alarm to let others in the house know, call the Fire Service, if time
and safety allows close the stove air controls, and exit the building.
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