Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
Customer Information
337
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 337
Offices . . . . . . . . . . . . . . . . . . . . . . 339
Telephone (TTY) Users . . . . . 340
Online Owner Center . . . . . . . . . 340
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 341
Program . . . . . . . . . . . . . . . . . . . . 341
Appointments . . . . . . . . . . . . . . . 343
Program . . . . . . . . . . . . . . . . . . . . 343
Collision Damage Repair . . . . . 344
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 346
Statement . . . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 347
the Canadian
Government . . . . . . . . . . . . . . . . . 348
General Motors . . . . . . . . . . . . . 348
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 348
Event Data Recorders . . . . . . . . 349
OnStar
. . . . . . . . . . . . . . . . . . . . . . 349
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.