Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - crc - 3/29/17
Customer Information
305
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 305
Offices . . . . . . . . . . . . . . . . . . . . . . 307
Telephone (TTY) Users . . . . . 308
Online Owner Center . . . . . . . . . 308
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 309
Program . . . . . . . . . . . . . . . . . . . . 309
Appointments . . . . . . . . . . . . . . . 311
Program . . . . . . . . . . . . . . . . . . . . . 311
Collision Damage Repair . . . . . 312
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 314
Statement . . . . . . . . . . . . . . . . . . . 315
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 315
the Canadian
Government . . . . . . . . . . . . . . . . . 316
General Motors . . . . . . . . . . . . . 316
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 317
Event Data Recorders . . . . . . . . 317
OnStar . . . . . . . . . . . . . . . . . . . . . . . 318
Infotainment System . . . . . . . . . . 318
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be