Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9803785) - 2017 - CRC - 4/13/16
Customer Information
369
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 369
Offices . . . . . . . . . . . . . . . . . . . . . . 371
Telephone (TTY) Users . . . . . 372
Online Owner Center . . . . . . . . . 372
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 373
Program . . . . . . . . . . . . . . . . . . . . 373
Appointments . . . . . . . . . . . . . . . 375
Program . . . . . . . . . . . . . . . . . . . . 375
Collision Damage Repair . . . . . 376
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 378
Statement . . . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 380
the Canadian
Government . . . . . . . . . . . . . . . . . 380
General Motors . . . . . . . . . . . . . 381
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 381
Event Data Recorders . . . . . . . . 381
Infotainment System . . . . . . . . . . 382
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.