Chery Eastar, User Manual, Page: 9 / 280

Introduction
“One-To-One” Counseling Service Card
User Name: Vehicle Purchase Date:
Sales Agency: Model:
Vehicle VIN Number:
Following items should be validated by the user:
I. Related items confirmation at vehicle delivery (―√" for Yes as
―×‖ for No)

Basic vehicle operation method has been introduced and the
onsite delivery inspection is certified OK.

Quality warranty policy has been introduced.

Vehicle driving notice has been introduced.

The importance of vehicle periodical maintenance and
maintenance period/mileage has been introduced.

The importance of vehicle maintenance/repair at Chery
authorized service station has been noted.

Maintenance Manual and User’s Manual has been handed over
and the reading is reminded.

The function and operation method of service hotline of Chery
Company has been noted.
II. ―One-To-One‖ counseling service mode introduction (―√‖ for
Yes as ―×‖ for No)

Contact the service counsel instead of anyone else in case of
any problems or needs.

The service counsel appointed by the service station is the
exclusive person to communicate and contact with the user.

One user is only served by one service counsel: "One-To-One‖

User may choose other service consultant when dissatisfied
with current service consultant.
III. Major Job introduction of service counsel (―√‖ for Yes as ―×‖
for No)

Repair maintenance service reception

Complaint acceptance

Periodical maintenance reminding visits

Repair/Maintenance consultant explanation

Periodical greeting visits

Repair/maintenance reservation acceptance

Service activity reminding visits

Annual authentication reminding/acceptance

Important festival greeting

Other activities of user’s needs
IV.
Establishment of ―One-To-One‖ counseling service
relationship.
Service Counsel Card
User Signature/Date: Service Counsel Signature/Date:
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