38
9.
Cannot receive calls
•
Make sure that your phone is connected to a network (Check if the network is busy or invalid).
•
Check the Call Diverts settings.
•
Check the Incoming Call Barring settings.
10.
The caller’s number is not displayed
•
Contact your local network service provider as the caller might have withheld his or her number.
11.
Entries cannot be made in Phonebook.
•
Check if the Phonebook is full. If so, you may have to delete some records in order to accommodate new
ones.
12.
The caller cannot leave a voicemail message
•
Contact your local network service provider
•
Make sure that the voice mail number you have saved is correct.
•
If the network is busy, try again after a few minutes.
13.
Messages cannot be sent/received
•
You may have to delete some old or saved messages, as the message capacity of the phone is limited.
•
Contact your local network service provider and verify your service center number.
14.
PIN is entered incorrectly three times
•
Enter the PUK code (PIN Unlock Code). This code usually comes with the SIM card upon purchase.
Otherwise, contact your local service provider.
Thank you for using Cherry Mobile Sonic 2.0. For further questions and concerns, please do not hesitate to
contact us or your local Cherry Mobile Service Center. For information about our Cherry Mobile Service Center
contact details, please visit our website at
www.cherrymobile.com.ph
.