Chauvet Motion Facade LED, User Manual, Page: 11 / 13

MotionFaçade™ LED User Manual (Rev. 6) Page 11 of 13
5. T
ECHNICAL
I
NFORMATION
General Troubleshooting
Symptom Possible Cause(s) Possible Action(s)
General low light intensity Dirty LEDs Clean the MotionFaçade™ LED drape regularly
One LED in an LED group
failed
Faulty (shorted) LED Replace faulty LED
All the LEDs in a group
failed
Faulty (open) LED Replace faulty LED
Faulty LED cable Replace faulty LED cable
Faulty LED driver Replace faulty LED Driver box
Single MotionFaçade™ LED
controller: All LEDs in a
drape failed
Faulty LED driver box Replace faulty LED Driver box
Faulty drape output cable Repair or replace faulty cable
Faulty MotionFaçade™ LED controller Replace MotionFaçade™ LED controller
Multiple MotionFaçade™
LED controllers: All LEDs on
a controller failed
Faulty MotionFaçade™ LED controller Replace MotionFaçade™ LED controller
If using DMX connection, wrong DMX address
on the corresponding controller
Set the starting DMX address correctly
If using proprietary serial link, wrong
Master/Slave setting on the corresponding
controller
Set the starting Master/slave mode correctly
MotionFaçade™ LED controller not powered
Check power to the MotionFaçade™ LED
controller
Faulty DMX cable Repair or replace faulty cable
Breaker/Fuse keeps blowing
Excessive circuit load Check total load placed on the electrical circuit
Short circuit along the power wires
Check for a short in the electrical wiring (internal
and/or external)
MotionFaçade™ LED
controller does not power
up
No power Check for power on Mains
Faulty or lose power cord Check power cord
Faulty internal power supply Replace internal power supply
Product is not responding to
DMX
Wrong DMX addressing Check DMX controller and product addressing
Wrong polarity on the controller Check polarity switch settings on the controller
Lose or damaged cables Check DMX and signal patch cables
Faulty Main PCB Replace Display PCB
Loss of signal on some
MotionFaçade™ LED
controllers
Non compatible signal patch cables Use only compatible cables
Bouncing signals Install terminator as suggested
Long cable / Low level signal Do not exceed maximum recommended length
Too many products
Install an optically coupled DMX splitter after unit
#32.
Interference from AC wires
Keep DMX and signal patch cables separated
from power cables or black lights
If you still experience problems after trying the above solutions, contact
CHAUVET® Technical Support.