Double Derby X User Manual Rev. 3
11
2/9/2012 11:11 AM
Troubleshooting Guide
Symptom
Possible Solution
Auto shut off
Check fan thermal switch reset
Beam is very dim or not
bright
Clean optical system or replace lamp
Check 220/110v switch for proper setting
Chase is too slow
Check speed adjustment
Device has no power
Check for power on Mains.
Check device’s fuse. (internal and/or external)
Product is not responding
Check DMX Dip switch settings for correct addressing
Check DMX cables
Check polarity switch settings
Product is on but there is no
movement to the audio
Make sure you have the correct audio mode on the control switches. If audio
provided via ¼” jack, make sure a live audio signal exists
Adjust sound sensitivity knob
Lamps cuts off sporadically
Possible bad lamp or product is overheating.
Lamp may be at end of its life.
Light will not come on after
power failure
Some discharge lamps require a cooling off period before the electronics in
the product can kick start it again, wait 5 to 10 minutes before powering up
Loss of signal
Use only DMX cables
Install terminator
Note: Keep DMX cables separated from power cables or black lights.
Moves slow
Check 220/110v switch for proper setting
No flash
Re-install bulb, may have shifted in shipping
No laser output
Bounce mirror motor may have shifted during shipping, readjust
No light output
Check slip ring & brushes for contact
Install bulb
Call service technician
Remote does not work
Make sure connector is firmly attached to device
Standalone mode not
working
Stand-alone functions do not require additional settings, once powered up,
the product should automatically enter this mode
If you still have a problem after trying these solutions, please contact CHAUVET® Technical
Support.