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Chase 

Paymentech 

IVR System 

Menu

Follow these steps to 
receive an authorization 
from our interactive 
voice response system.

Primary  
Telephone Number:

1.888.706.1526

Secondary  
Telephone Number: 

1.214.849.3002

1. ENTER MERCHANT NUMBER

Enter your complete merchant number, which can also be known as 

a transaction division number. Press the 

Pound [#] 

key.

2. SELECT THE TRANSACTION TYPE

Select the appropriate transaction type:

 

„

Press 

[1]

 to request an authorization for a credit card

 

„

 Press 

[2]

 to request an authorization with Address Verification 

(AVS)

 

„

 Press 

[3]

 to request an authorization with Card Security 

Verification (CSV)

 

„

Press 

[4]

 to request an authorization with AVS and CSV

 

„

Press 

[5] 

to request an Address Verification only

 

„

 Press

 [6]

 to collect further information on an account that has 

received a referral response or to report a Code 10

 

„

Press 

[7]

 to request a bank telephone number

3. ENTER CARD NUMBER

Enter the cardholder’s credit card number. Press the 

Pound [#]

 key.

4. ENTER EXPIRATION DATE

Enter the customer’s 4-digit credit card expiration date in MMYY 

format. Press the 

Pound [#]

 key.

5. PRESS 1 FOR RETAIL OR 2 FOR CARD-NOT-PRESENT

Press 

[1]

 or 

[2]

 to specify whether or not the card is present.

6. ENTER CHARGE AMOUNT

Enter the total amount of the transaction without using dollar signs 

or periods (for instance, $68.32 is entered as “6832”). Press the 

Pound [#]

 key.

7. VERIFY AMOUNT

The system repeats the amount. Press 

[1]

 if it is correct or 

[2]

 if it is 

not correct.

8. YOUR AUTHORIZATION CODE IS...

Write your authorization code on your sales slip.

Helpful Hints

 

„

To repeat the authorization code, press 

[9]

.

 

„

To return to the transaction menu, press the 

Star [*]

 key.

 

„

 If an error has been made after pressing the 

Pound [#]

 key, 

disconnect and begin again with step 1.

 

„

 It may be necessary for an operator to come on the line to 

complete an authorization. This will happen automatically with no 

need for a second call.

 

„

 Depending on the transaction type selected, you may be 

prompted to enter the cardholder’s billing address, ZIP code or 

last three numbers printed on the back of the card.

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