Chase Voice Authorization Quick Reference Manual Download Page 2

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Voice authorization systems allow you to get authorizations using any touch-tone

telephone in the event that you are unable to get an authorization using your

point-of-sale (POS) system. You will be prompted to make selections or provide

information, prior to receiving an approval number or decline. The approval

number can then be keyed into your POS system when ready.

Contents

GETTING STARTED

Chase Paymentech IVR System Menu. . . . . . . . . . . . 3

Chase Paymentech System . . . . . . . . . . . . . . . . . . . . . 4

Other Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Possible Fraudulent Activity . . . . . . . . . . . . . . . . . . . . 5

Verification Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

REFERENCE

AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Summary of Contents for Voice Authorization

Page 1: ...QUICK REFERENCE GUIDE VoiceAuthorization Get credit card authorizations using any touch tone telephone enter the authorization codes when your POS system is ready...

Page 2: ...horization using your point of sale POS system You will be prompted to make selections or provide information prior to receiving an approval number or decline The approval number can then be keyed int...

Page 3: ...t card number Press the Pound key 4 ENTER EXPIRATION DATE Enter the customer s 4 digit credit card expiration date in MMYY format Press the Pound key 5 PRESS 1 FOR RETAIL OR 2 FOR CARD NOT PRESENT Pre...

Page 4: ...card number and expiration date in MMYY format Exact total amount of transaction including tax shipping and handling Customer s billing address consisting of street number or P O Box number and ZIP or...

Page 5: ...ation code The merchant can use the AVS response as additional information in deciding whether to accept the transaction CARD SECURITY VERIFICATION CSV Card Security Verification CSV prompts the calle...

Page 6: ...al code not verified Partial Match Canadian postal code match street address not verified Match Canadian street address and postal code match No Match Canadian street address and postal code not verif...