Chamberlain WD962KEVC Owner'S Manual Download Page 42

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Warranty

Contact Information

For installation and service information call:

1-800-528-9131

Before calling, please have the model number of the garage

door opener. If you are calling about a Troubleshooting issue,

it is recommended that you have access to your garage door

opener while calling. If you are ordering a repair part please

have the following information: part number, part name, and

model number.

Address repair parts orders to:

The Chamberlain Group, Inc.

6050 S. Country Club Road

Tucson, AZ 85706

CHAMBERLAIN

LIMITED WARRANTY

The Chamberlain Group, Inc.

(“Seller”) warrants to the

rst retail purchaser of this product, for the residence

in which this product is originally installed, that it is free from defects in materials and/or workmanship for a

speci

c period of time as de

ned below (the “Warranty Period”). The warranty period commences from the date

of purchase.

WARRANTY PERIOD

Parts

Motor

Accessories

2 years

10 years

1 year

The proper operation of this product is dependent on your compliance with the instructions regarding

installation, operation, and maintenance and testing. Failure to comply strictly with those instructions will void

this limited warranty in its entirety. If, during the limited warranty period, this product appears to contain a defect

covered by this limited warranty, call 1-800- 528-9131, toll free, before dismantling this product. You will be

advised of disassembly and shipping instructions when you call. Then send the product or component, pre-paid

and insured, as directed to our service center for warranty repair. Please include a brief description of the

problem and a dated proof- of-purchase receipt with any product returned for warranty repair. Products returned

to Seller for warranty repair, which upon receipt by Seller are con

rmed to be defective and covered by this

limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid.

Defective parts will be repaired or replaced with new or factory rebuilt parts at Seller’s sole option. [You are

responsible for any costs incurred in removing and/or reinstalling the product or any component .]

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED

IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE

RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH

PERIOD. Some States and Provinces do not allow limitations on how long an implied warranty

lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER

NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE

(INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND

NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT),

LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF

CONSUMABLE ITEMS (E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS),

OR UNITS INSTALLED FOR NON-RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER

ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE,

INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT

OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY

INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL,

INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE,

THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH

OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED

HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION

WITH THE SALE OF THIS PRODUCT.

Some states and provinces do not allow the exclusion or limitation of consequential, incidental or special

damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you speci

legal rights, and you may also have other rights, which vary from state to state and province to province.

Summary of Contents for WD962KEVC

Page 1: ...osed safety materials carefully Fasten the manual near the garage door after installation The door WILL NOT CLOSE unless the Protector System is connected and properly aligned Periodic checks of the garage door opener are required to ensure safe operation The model number label is located on the left side panel of your garage door opener This garage door opener is compatible with MyQ and Security ...

Page 2: ...hnician ifgarage door binds sticks or is outofbalance An unbalanced garage door may NOT reverse when required l NEVER try to loosen move or adjustgarage door door springs cables pulleys brackets or their hardware ALL ofwhich are under EXTREME tension l Disable ALL locks and remove ALL ropes connected to garage door BEFORE installation and operating garage door opener to avoid entanglement l DO NOT...

Page 3: ...XTENSION BRACKETS MODEL 041A5281 1 OR WOOD BLOCKS Depending upon garage construction extension brackets or wood blocks may be needed to install the safety reversing sensor n FASTENING HARDWARE Alternate floor mounting ofthe safety reversing sensor will require hardware notprovided n OUTSIDE QUICK RELEASE MODEL 7702CB Required for a garage with NO access door n DOOR REINFORCEMENT Required ifyou hav...

Page 4: ... your productmay look different A Header bracket B Pulley C Door bracket D Curved door arm E Straightdoor arm Packaged inside frontrail section F Trolley NOTE Be sure to assemble the trolley before sliding onto rail G Emergency release rope and handle H Rail 1 frontand 4 center sections I Hanging brackets 2 Packaged inside the frontrail section J Garage door opener motor unit K Chain spreader with...

Page 5: ...t 5 16 18x7 8 4 Lock Washer 5 16 18 5 Nut 5 16 18 6 Self Threading Screw 1 4 14x5 8 2 Clevis Pin 5 16 x1 Clevis Pin 5 16 x1 1 4 Carriage Bolt 1 4 20x1 2 2 Wing Nut 1 4 20 2 ASSEMBLY INSTALLATION Screw 6ABx1 2 Drywall Anchors 2 Screw 6 32x1 2 DOOR CONTROL Insulated Staples Not Shown Lag Screw 5 16 9x1 5 8 4 Threaded Shaft Preparation ...

Page 6: ...e tapered ends into the larger ones Tabs along the side will lock into place 3 Place the motor uniton packing material to protectthe cover and restthe back end ofthe rail on top For convenience puta supportunder the frontend ofthe rail 4 As a temporary stop inserta screwdriver into the hole in the second rail section from the motor unit as shown 5 Check to be sure there are 4 plastic wear pads ins...

Page 7: ... carton to supportthe frontend ofthe rail 4 Place the U bracket flatside down onto the motor unitand align the bracketholes with the bolt holes 5 Fasten the U bracketwith the previously removed bolts DO NOT use any power tools The use ofpower tools may permanently damage the garage door opener 6 Attach chain spreader to the motor unitwith two screws HARDWARE Bolt 1 4 20x1 3 4 Lock Nut 1 4 20 U Bra...

Page 8: ...e idler pulley into the window as shown 4 Insertthe idler boltfrom the top through the rail and pulley Tighten with a 3 8 lock washer and nutunderneath the rail until the lock washer is compressed 5 Rotate the pulley to be sure itspins freely 6 Locate the rail tab The rail tab is near the idler pulley on the frontrail section Use a flathead screwdriver and liftthe rail tab until the tab is vertica...

Page 9: ...ring onto the other pin 3 With the trolley againstthe screwdriver dispense the remainder ofthe cable chain along the rail toward the motor unitaround the sprocketand continuing to the trolley assembly The sprocket teeth mustengage the chain Figure 2 4 Check to make sure the chain is nottwisted then connectitto the threaded shaftwith the remaining master link 5 Thread the inner nutand lock washer o...

Page 10: ...tallation is complete you may notice some chain droop with the door closed This is normal Ifthe chain returns to the position shown when the door is open do notre adjustthe chain NOTE During future maintenance ALWAYS pull the emergency release handle to disconnectthe trolley before adjusting the chain You have now finished assembling yourgarage dooropener Please read the following warnings before ...

Page 11: ... 7 NEVER connectgarage door opener to power source until instructed to do so 8 NEVER wear watches rings or loose clothing while installing or servicing opener They could be caughtin garage door or opener mechanisms 9 Install wall mounted garage door control l within sightofthe garage door l outofreach ofchildren atminimum heightof5 feet 1 5 m l away from ALL moving parts ofthe door 10 Place entrap...

Page 12: ...e is minimal Itmay be mounted on the wall upside down ifnecessary to gain approximately 1 2 1 cm Ifyou need to install the header bracketon a 2x4 on wall or ceiling use lag screws notprovided to securely fasten the 2x4 to structural supports as shown here and on page 12 3 Open your door to the highestpointoftravel as shown Draw an intersecting horizontal line on the header wall 2 5 cm above the hi...

Page 13: ...ural supportwith the hardware provided UP Wall Mount Optional Mounting Holes Vertical Centerline of Garage Door Header Wall Header Bracket 2x4 Structural Support Door Spring Garage Door Highest Point of Garage Door Travel Horizontal Line Lag Screw 5 16 9x1 5 8 OPTION B CEILING INSTALLATION 1 Extend the vertical centerline onto the ceiling as shown 2 Center the bracketon the vertical mark no more t...

Page 14: ...Position the garage door opener To preventdamage to garage door restgarage door opener rail on 2x4 placed on top section ofdoor 1 Remove the packing material and liftthe garage door opener onto a ladder 2 Fully open the door and place a 2x4 laid flat under the rail For one piece doors withouttracks lay the 2x4 on it s side NOTE A 2x4 is ideal for setting the distance between the rail and the door ...

Page 15: ... 16 9x1 5 8 1 On finished ceilings use the lag screws to attach a supportbracket notprovided to the structural supports before installing the garage door opener 2 Make sure the garage door opener is aligned with the header bracket Measure the distance from each side ofthe garage door opener to the supportbracket 3 Cutboth pieces ofthe hanging bracketto required lengths 4 Attach the end ofeach hang...

Page 16: ...SERIOUS INJURY or DEATH from a falling garage door l Ifpossible use emergency release handle to disengage trolley ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could resultin an open door falling rapidly and or unexpectedly l NEVER use emergency release handle unless garage doorway is clear ofpersons and obstructions l NEVER use handle to pull door open or closed Ifrope...

Page 17: ...s stamped inside the bracket 2 Position the top edge ofthe bracket2 4 5 10 cm below the top edge ofthe door OR directly below any structural supportacross the top ofthe door 3 Mark drill holes and install as follows depending on your door s construction Metalorlight weight doors using a verticalangle iron brace between the doorpanelsupport and the doorbracket l Drill 3 16 fastening holes Secure th...

Page 18: ...tallation needs NOTE The door bracketmay be installed on the top edge ofthe door ifrequired for your installation Refer to the dotted line optional placementdrawing For a door with no exposed framing or for the optional installation use lag screws 5 16 x1 1 2 not provided to fasten the door bracket Vertical Centerline of Garage Door Optional Placement of Door Bracket Door Bracket Header Bracket He...

Page 19: ...crease door arm rigidity and attach using the bolts nuts and lock washers 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will re engage automatically when the garage door opener is activated NOTE Ifthe holes in the curved door arm and the straightdoor arm do notalign reverse the straight door arm selecttwo holes as far apar...

Page 20: ...ach the curved door arm to the trolley using the clevis pin Secure with the ring fastener 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal HARDWARE Hex Bolt 5 16 18x7 8 Nut 5 16 18 Lock Washer 5 16 18 Clevis Pin 5 16 x1 Clevis Pin 5 16 x1 1 4 Ring Fastener One Piece Door without Track One Piece Door with Track Straight Door Arm Curved Do...

Page 21: ...notreach and away from the moving parts ofthe door For gang box installations itis notnecessary to drill holes or install the drywall anchors Use the existing holes in the gang box NOTE Your productmay look differentthan the illustrations HARDWARE Screw 6ABx1 2 Drywall Anchors 2 Screw 6 32x1 2 1 Strip 7 16 inch 11 mm ofinsulation from one end ofthe wire and separate the wires 2 Connectone wire to ...

Page 22: ...11 mm ofinsulation from the end ofthe wire near the garage door opener 3 Connectthe wire to the red and white terminals on the garage door opener Ifyour garage is pre wired make sure you use the same wires thatare connected to the door control To insertor release wires from the terminal push in the tab with screwdriver tip Staple RED WHITE WHITE GREY 7 16 11 mm 2 3 1 STEP 12 Attach the warning lab...

Page 23: ...LEDs will light The garage door opener will notgo into the sleep mode until the garage door opener has completed 5 cycles upon power up When installing the safety reversing sensors check the following l Sensors are installed inside the garage one on either side ofthe door l Sensors are facing each other with the lenses aligned and the receiving sensor lens does not receive directsunlight l Sensors...

Page 24: ... The lenses on both sensors should pointtoward each other Make sure the lens is notobstructed by the sensor bracket Not provided No more than 6 inches 15 cm 1 2 Inside Garage Wall Not provided Lens Carriage Bolt 1 4 20x1 2 Wing Nut 1 4 20 3 4 OPTION C FLOOR INSTALLATION Use an extension bracket notprovided or wood block to raise the sensor bracketifneeded 1 Carefully measure the position ofboth se...

Page 25: ...ner Attach the wire to the wall and ceiling with the staples 2 Strip 7 16 inch 11 mm ofinsulation from each setofwires Separate the wires Twistthe white wires together Twistthe white black wires together 3 Insertthe white wires into the white terminal on the garage door opener Insertthe white black wires into the grey terminal on the garage door opener To insertor remove the wires from the termina...

Page 26: ...nnectto the yellow wire and the white black wire would connectto the purple wire 4 Atthe garage door opener strip 7 16 inch 11 mm ofinsulation from each end ofthe wires previously chosen for the safety reversing sensors Twistthe like colored wires together 5 Insertthe wires connected to the white safety sensor wires to the white terminal on the garage door opener Insertthe wires thatare connected ...

Page 27: ...nding type outlet Ifthe plug doesn tfitinto the outletyou have contacta qualified electrician to install the proper outlet THERE ARE TWO OPTIONS FOR CONNECTING POWER OPTION A TYPICAL WIRING 1 Plug in the garage door opener into a grounded outlet 2 DO NOT run garage door opener atthis time OPTION B PERMANENT WIRING If permanent wiring is required by yourlocalcode referto the following procedure To ...

Page 28: ...ED Amber LED If the receiving sensor is in direct sunlight switch it with sending sensor so it is on the opposite side of the door invisible light beam SENDING SENSOR RECEIVING SENSOR IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING 1 Make sure there is power to the garage door opener 2 Make sure the sensor wire is notshorted broken 3 Make sure the sensor has been wired correctly white wires ...

Page 29: ...the amountofforce required to open and close the door The force is adjusted automatically when you program the travel NOTE Ifanything interferes with the door s upward travel itwill stop Ifanything interferes with the door s downward travel itwill reverse UP Open DOWN Close One Piece Doors Only When setting the UP travel for a one piece door ensure thatthe door does notslantbackwards when fully op...

Page 30: ...refer to page 28 4 Press and hold the DOWN button until the door is in the desired DOWN position 5 Once the door is in the desired DOWN position press and release the AdjustmentButton The garage door opener lights will flash twice and the UP Button will begin to flash 6 Press and release the UP Button When the door travels to the programmed UP position the DOWN Button will begin to flash 7 Press a...

Page 31: ...or 2x4 laid flat remove the obstruction and run the opener through 3 or 4 complete travel cycles to testadjustment Ifthe garage door opener continues to fail the safety reversal test call a trained door systems technician 1 2 STEP 3 Test the Protector System Withouta properly installed safety reversing sensor persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing gar...

Page 32: ...ructions 8 NEVER use handle to pull garage door open or closed Ifrope knotbecomes untied you could fall 9 After ANY adjustments are made the safety reversal system MUST be tested 10 Safety reversal system MUST be tested every month Garage door MUST reverse on contactwith 1 1 2 3 8 cm high object or a 2x4 laid flat on the floor Failure to adjustthe garage door opener properly increases the risk ofS...

Page 33: ... 1 THE PROTECTOR SYSTEM SAFETY REVERSING SENSORS When properly connected and aligned the safety reversing sensors will detectan obstruction in the path ofthe infrared beam Ifan obstruction breaks the infrared beam while the door is closing the door will stop and reverse to full open position and the opener lights will flash 10 times Ifthe door is fully open and the safety reversing sensors are not...

Page 34: ...n Command LED LEARN Button MULTI FUNCTION CONTROL PANEL FEATURES PUSH BAR Press the push bar to open or close the door LIGHTS Light Button Press the LIGHT button to turn the garage door opener lights on or off When the lights are turned on they will stay on until the LIGHT button is pressed again or until the garage door opener is activated Once the garage door opener is activated the lights will ...

Page 35: ...ontrols are NOT compatible see page 40 for compatible accessories Programming can be done through the door control or the learn button the garage door opener To program additional accessories refer to the instructions provided with the accessory or visit www chamberlain com Ifyour vehicle is equipped with a Homelink you may require an external adapter depending on the make model and year ofyour ve...

Page 36: ...e hanging straightdown LEARN LED LEARN Button click click 1 2 3 To Erase the Memory ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES 1 Press and hold the LEARN button on garage door opener until the learn LED goes out approximately 6 seconds All remote control and keyless entry codes are now erased Reprogram any accessory you wish to use ERASE ALL DEVICES Including MyQ enabled accessories 1 Press and...

Page 37: ...uctions l NEVER use handle to pull door open or closed Ifrope knotbecomes untied you could fall DISCONNECT THE TROLLEY 1 The door should be fully closed ifpossible 2 Pull down on the emergency release handle so the trolley release arm snaps to the vertical position The door can now be raised and lowered as often as necessary TO RECONNECT THE TROLLEY 1 Pull the emergency release handle toward the g...

Page 38: ...and orIndustryCanada IC rules adjustmentormodificationsofthistransceiverare prohibited THERE ARENOUSER SERVICEABLEPARTS Anychangesormodificationsnotexpresslyapproved bythe partyresponsible forcompliance could void the user sauthorityto operate the equipment Thisdevice complieswith Part15 ofthe FCC rulesand IC RSS 210 Operation issubjectto the following two conditions 1 thisdevice maynotcause harmf...

Page 39: ...e momentarily obstructed Realign both sensors to ensure both LEDs are steady and notflickering Make sure nothing is hanging or mounted on the door thatwould interruptthe sensor s path while closing 1 5 Door moves 6 8 stops or reverses Manually open and close the door Check for binding or obstructions such as a broken spring or door lock correctas needed Check wiring connections attravel module and...

Page 40: ...age door monitor see page 32 My remote controlwillnot activate the garage door l Verify the lock feature is notactivated on the door control l Reprogram the remote control l Ifthe remote control will still notactivate the door check the diagnostic codes to ensure the garage door opener is working properly My doorwillnot close and the light bulbs blink on my motorunit The safety reversing sensor mu...

Page 41: ... designed to protect Chamberlain garage door openers against damage from lightning and power surges Easy to install Wireless Keypad For use outside of the home to enable access to the garage using a 4 digit PIN Works with ALL Chamberlain openers from 1993 present MyQ compatible Keychain Remote Control Works with ALL Chamberlain openers from 1993 present MyQ compatible With key ring PILCEV MyQ Remo...

Page 42: ... parts will be repaired or replaced with new or factory rebuilt parts at Seller s sole option You are responsible for any costs incurred in removing and or reinstalling the product or any component ALL IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRA...

Page 43: ...lti Function Control Panel 41A7185 1 2 Remote Control 953ESTD Description Part Number 1 Curved Door Arm 178B35 2 Door Bracket with Clevis Pin and Fastener 41A5047 1 3 Emergency Release Rope and Handle 41A2828 4 Header Bracket with Clevis Pin and Fastener 41A5047 2 5 Remote Control Visor Clip 29B137 6 Safety Sensor Bracket 041A5266 3 7 Safety Sensor Kit Receiving and sending sensors with 2 conducto...

Page 44: ...d Panel with Light Socket 41A7760 4 Light Socket 41C279 5 Light Lens 41D7572 6 Capacitor 30B532 7 Capacitor Bracket 12A373 8 Travel Module 41D7742 7 9 Cover 41A7620 7 10 Receiver Logic Board 45ACT 11 End Panel for Receiver Logic Board with Light Socket 41D7638 12 Motor with Travel Module 41D7440 2014 The Chamberlain Group Inc 114A4801 All Rights Reserved ...

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