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5. Press and release the

Button

. The Yellow and Green LEDs blink.

6. Press and release the

Learn

button on the garage door opener.

7. Depending on which slot the garage door opener is being programmed into, press and release the

[1]

or

[2]

button until the garage door opener clicks.

8. Depending on which slot the garage door opener is being programmed into, press and release the

[1]

or

[2]

button again to activate the garage door opener.

◦ If the garage door opener does not activate, press and release the

Button

, then repeat steps 3-8.

9. Once the garage door activates, exit programming mode. To exit programming mode, press and hold the

Button

until either the Blue LED blinks if Wi-Fi is not set up, or the Green LED turns on if Wi-Fi has already been

connected.

There are two LiftMaster Garage Door Openers with a hub, and both doors Open/Close

during the learning process or remote open/close commands

When sending commands to one of two LiftMaster garage door openers with a hub, both doors may open or close if
both motors were left plugged in when learning two non-MyQ garage doors to one hub. Even after trying multiple factory
resets, it may be determined that the doors are using the same channel. Due to this, it is always important to only power
up the motor being enrolled one at that time.

This behavior is caused by the motor's remote control memory having both 821LM slots enrolled. As a result, the only
way to resolve this behavior is to erase the motor's remote control memory.

Caution

: Clearing the garage door motor's remote control memory requires any remotes or codes to be re-enrolled after

completion. Check the motor's manual for steps on erasing and re-learning remotes. To verify the remote memory is
clear, test one of the customer's remotes. If the door still opens, it was not done successfully.

To resolve this behavior:

1. After the remote memory on the motor is clear, remove any existing door information from the Wi-Fi Hub.

◦ To clear the Wi-Fi Hub information, press and hold the

[1]

button on the 821LM for 10 seconds, and then do

the same for the

[2]

button. When pressing the button, a yellow light appears, and when it is off, the motor

https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Garage/LiftMaster_MyQ_Smart_Garage_Hub/LiftM…

Updated: Sat, 05 Sep 2020 16:31:10 GMT

6

Summary of Contents for myQ 821LM

Page 1: ...shooting take note of the various LEDs on the LiftMaster MyQ Smart Garage Hub LED color and state MyQ Smart Garage Hub status Wi Fi needs to be set up No router communication Wi Fi setup active Communicating with router Programming mode Wi Fi connected https answers alarm com ADC Partner Installation_and_Troubleshooting Garage LiftMaster_MyQ_Smart_Garage_Hub LiftM Updated Sat 05 Sep 2020 16 31 10 ...

Page 2: ...hat is connected to the door sensor until the Yellow LED turns off Note If there is already a successful garage door sensor enrolled on the Wi Fi Hub verify that door sensor s slot number by pressing its Test button before clearing the slots Do not clear the successful door sensor s slot number If the LED on the door sensor is Red it is incompatible with the 821LM due to its use of Bluetooth commu...

Page 3: ...rom the account Alternatively clearing the slots and power cycling may resolve as well Press and hold the 1 button to produce a solid yellow LED Continue to hold until the yellow LED turns off The slot should now be clear Repeat with 2 for the second slot Android device is not connecting to the Wi Fi Hub Some mobile devices like the Samsung Galaxy use a feature called auto switching which can caus...

Page 4: ... com s website All of the remotes are disconnecting from the garage door opener during enrollment For many garage door openers pressing and holding the program learn button causes the opener to forget all the devices that it is linked to If all remotes are disconnected from the garage door opener each remote needs to be re enrolled if the user wants to continue using it Try to hold down the learn ...

Page 5: ... turns off The hub beeps once if the door sensor was programmed into slot 1 The hub beeps twice if the door sensor was programmed into slot 2 This helps identify which slot a door sensor is programmed to determine if the 1 or 2 button needs to be pressed for programming the garage door opener to the 821LM Note Once a sensor is enrolled to a slot press the test button on the tilt sensor at any time...

Page 6: ...ng two non MyQ garage doors to one hub Even after trying multiple factory resets it may be determined that the doors are using the same channel Due to this it is always important to only power up the motor being enrolled one at that time This behavior is caused by the motor s remote control memory having both 821LM slots enrolled As a result the only way to resolve this behavior is to erase the mo...

Page 7: ...n communication range The Wi Fi hub should be installed on the ceiling in the garage where the garage door opener is located The Hub should also be within 30 feet open air of the door sensor that is installed on the garage door Test the door sensor battery Test the door sensor to verify the device is receiving power by pressing the door sensor s Test button The Yellow LED on the door sensor blinks...

Page 8: ...llation Guide Door sensor reports Low Battery trouble condition If the door sensor reports a Low Battery trouble condition on the Partner Portal or MobileTech app try the following steps Replace the battery This trouble condition can be resolved by replacing the battery in the door sensor The MyQ Garage Door Tilt Sensor uses a 3 volt CR2450 Lithium battery For more information see Which type of ba...

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