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Chamberlain BMT 5011E, Installation Manual

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Chamberlain BMT 5011E Installation Manual Download Page 22

22

T R O U B L E S H O O T I N G

Technical Support 1-800-528-2806

CONDITION

POSSIBLE CAUSE

   FIX

OPERATOR WILL NOT 
RESPOND TO ANY 
COMMANDS

A) No power

➤  

Verify primary line voltage (120Vac,60Hz) is present at terminals L1 & L2. The 
LED will flash when power is present.

B) Stop circuit not complete

➤  

Verify Stop Button input (terminals 3 & 5) is properly wired and stop button is 
not stuck.

C)  Stuck button on 3-button 

control station

➤  

Verify that all buttons are actuating freely and releasing properly.

D) Interlock input activated

➤  

Verify jumper is located at terminals 3 & 4 if interlock is not present.  

➤  

Verify interlock is properly wired and not activated.

E) Motor overload tripped

➤  

Overload is internal within motor.  Allow to cool and retry.

F) Accessory failure

➤  

Attempt to close by holding the CLOSE button for more than 5 seconds. If 
door closes, check accessory for proper wiring, polarity, connections or 
damage. 

➤  

Verify safety eyes are aligned or safety edge is not activated.

G) Possible component failure

➤  

Call Technical Support for assistance.

OPERATOR MAKES 
NOISE BUT DOOR DOES 
NOT MOVE

A) Clutch slipping

➤  

Adjust clutch, see ADJUSTMENT section.

B) Brake not releasing (if present)

➤  

Verify brake assembly operation and wiring. 

C) Door operation problem

➤  

Disconnect trolley and check door for proper operation.

OPERATOR MOVES IN 
THE WRONG DIRECTION

OPEN and CLOSE button wiring 
connection reversed

➤  

Check 3-button control wiring.

DOOR DRIFTS AFTER 
OPERATOR STOPS

A) Door not balanced properly

➤  

Disconnect trolley assembly and check door for proper operation.

B) Clutch slipping

➤  

Adjust clutch, see ADJUSTMENT section.

C) Brake not functioning properly

➤  

Check brake mechanism to ensure brake lever is free and brake pads are 
engaging the brake disc.

DOOR OPENS/CLOSES 
TOO FAR

Limits not adjusted properly

➤  

Adjust limits. See ADJUSTMENT section.

DOOR REVERSES 
UNEXPECTEDLY

 Intermittent Safety Device 
activation 

➤  

Check all connections.

TTC NOT FUNCTIONING

A) Monitored Safety Devices

➤  

Check all connections. Verify Photo eyes are not blocked and the sensing edge 
is not activated.

B) TTC temporarily disabled

➤  

Close and Open the door.  TTC will be re-enabled.

C) TTC not programmed properly

➤  

Reprogram TTC. See PROGRAMMING TTC section.

RADIO FUNCTIONALITY      NOTE:

 Built in radio receiver compatible with all LiftMaster 315Mhz remote control devices.

NO RESPONSE

A)  Remote control is not 

programmed

➤  

See PROGRAMMING REMOTE CONTROLS section.

B) Remote control not compatible

➤  

Obtain qualified LiftMaster remote control device.

C) Low battery

➤  

Replace battery.

REMOTE CANNOT BE 
LEARNED

A) Low battery

➤  

Replace battery.

B) Remote control not compatible

➤  

Obtain qualified LiftMaster remote control device.

POOR RADIO RANGE

A) Low battery in remote

➤  

Replace battery.

B) Antenna not configured 

➤  

See SETUP RADIO ANTENNA.

C)  Ambient radio interference or 

building structural issue

➤  

Use EXTERNAL ANTENNA kit (see ACCESSORIES page).

Summary of Contents for BMT 5011E

Page 1: ...A T I O N M A N U A L MODEL MT5011E BMT5011E MEDIUM DUTY DOOR OPERATOR Now with Built in Radio Receiver Radio Receiver Built on Board 315MHz INTENDED FOR PROFESSIONAL INTENDED FOR PROFESSIONAL INSTALLATION ONLY INSTALLATION ONLY A SAFETY DEVICE IS HIGHLY RECOMMENDED Visit www LiftMaster com to locate a professional installing dealer in your area ...

Page 2: ...the door operator if you do not comply with the cautionary statements that accompany it Read them carefully Electrical When you see these Safety Symbols and Signal Words on the following pages they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them The hazard may come from something mechanical or from electric shock Read the warn...

Page 3: ...uctions in the door s path and automatically reverse a closing door Safety devices are highly recommended by the manufacturer Radio receiver A factory installed radio receiver allows remote controls keyless entries and other remote command devices to be programmed to the operator Timer To Close The Timer To Close feature allows the door to automatically close after a preset time only available wit...

Page 4: ...ges MOTOR TYPE Limited duty HORSEPOWER 1 2 Horsepower VOLTAGE 115Vac Single Phase 60Hz FULL LOAD AMPS 6 0 Amps ELECTRICAL OPERATOR VOLTAGE 115 Vac Single Phase 60 Hz WIRING TYPE C2 Standard B2 configurable see Basic Programming section CONTROL WIRING 16 22 AWG MECHANICAL DOOR SPEED 12 30 48 cm second OUTPUT FORCE 125 ft lbs sec BRAKE BMT ONLY Solenoid actuated disc brake LIMIT ADJUST Fully adjusta...

Page 5: ...oor springs cables pulleys brackets or their hardware ALL of which are under extreme tension and can cause SERIOUS personal INJURY Disable ALL locks and remove ALL ropes connected to door BEFORE installing and operating door operator to avoid entanglement OP EN CLOS E O STOP NOTE The tracks are shipped separately Actual track length will exceed door height by 2 Example The track for 12 door will b...

Page 6: ...ange Hex Nut Track Front Idler Bolt 3 8 16 x 1 Bolt 3 8 16 x 1 Lock Washer Lock Washer Trolley Take Up Bolt Flange Nut 3 8 16 Flange Nut 3 8 16 Lock Washer Position the track spacers evenly over the length of the track using the pre punched holes For doors up to 12 use 2 track spacers for 14 doors use 3 spacers Operator End Header End Header End Header End ...

Page 7: ...4 Slide trolley onto the track 5 Attach track to operator Track Trolley Operator Track Trolley Operator End Operator End Header End Operator End Bolt 3 8 16 x 3 4 Bolt 3 8 16 x 3 4 Flange Hex Nut Flange Hex Nut Flange Hex Nut Bolt 3 8 16 x 3 4 ...

Page 8: ...ront of trolley Trolley Chain Master Link Bottom of Track Bottom of Track 3 More than 3 Attach chain to back of trolley Wrap chain around drive sprocket Drive Sprocket Operator Run chain around track in the direction indicated Adjust the chain by tightening the inner nut Inner Nut Slide trolley 2 away from front idler 2 Chain Chain ...

Page 9: ...tructures or location of door stile top section support Typically the operator may be mounted up to 24 60 96 cm off center on torsion spring doors Extension springs require center mounting 1 Mark the center of the door Mark the center line of the door Extend the line on to the header wall and the ceiling Level Optional 2 Determine and mark the highest point of door travel Level High Point of Door ...

Page 10: ...cure the header bracket to the header using the appropriate method Torsion Spring Temporary Support Align holes in track with holes in header bracket Cotter Pin Track To prevent possible SERIOUS INJURY or DEATH Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling otherwise door might not reverse when required DO NOT install header bracket over drywall Concrete an...

Page 11: ...her Lock Washer 7 Attach door arm to trolley and door Straight Door Arm Curved Door Arm Door Bracket Bolt 3 8 16 x 3 4 Lock Nut Flange Hex Nut Vertical Vertical Door Door Arm Door Bracket Vertical Center line of Door Use appropriate hardware to secure door bracket to door Not Provided NOTE Refer to door manufacturer s instructions for recommended installation guidelines Bolt Not Provided Bolt Not ...

Page 12: ...tor MUST be properly grounded and connected in accordance with local electrical codes The operator should be on a separate fused line of adequate capacity ALL electrical connections MUST be made by a qualified individual DO NOT install ANY wiring or attempt to run the operator without consulting the wiring diagram Reversing devices are recommended for ALL installations ALL power wiring should be o...

Page 13: ... CLOSE TTC LEARN 1 LMEP1 LMEP2 2 3 4 5 6 7 STOP CLOSE OPEN R27 OPEN CLOSE O STOP AUX ANT AUX ANT AUX ANT D14 COM INTRLK STOP LED OPEN CLOSE TTC LEARN 1 LMEP1 LMEP2 2 3 4 5 6 7 STOP CLOSE OPEN Wall Logic Board Remove factory jumper if external interlock is used 3 Button Control Station Wire 3 button control station To prevent possible SEVERE INJURY or DEATH install reversing sensors when The radio ...

Page 14: ...d verify that the retaining plate is fully seated with the notches of the limit nut A D J U S T M E N T Cut this Wire Tie Wire Ties Locate the wire antenna on the outside of the electrical box Cut the wire tie closest to the edge of the electrical box Press the plastic standoff into the hole in the side of the electrical box Antenna Standoff T Y P I C A L I N S T A L L A T I O N 12 Setup radio ant...

Page 15: ... eyes be installed IMPORTANT INFORMATION ABOUT SAFETY DEVICES PHOTO EYES When properly connected and aligned the photo eye will detect an obstruction in the path of its invisible light beam If an obstruction breaks the light beam while the door is closing the door will stop and typically reverse to the full open position The photo eyes must be installed facing each other across the door no more th...

Page 16: ... CLOSE TTC LEARN 1 LMEP1 LMEP2 2 3 4 5 6 7 STOP CLOSE OPEN CPS Photo Eyes 4 wire electric sensing edge CPS Photo Eyes with 2 wire sensing edge CPS Photo Eyes with 4 wire sensing edge 2 Wire electric or pneumatic sensing edge 2 wire electric or pneumatic sensing edge 2 wire electric or pneumatic sensing edge White White Black White Black White White White Black White White Black O P T I O N A L S A...

Page 17: ...Learn Button Programs the remote controls and performs additional programming 5 Timer to Close Button Programs the Timer to Close 6 Purple Wire Antenna Primary Antenna 7 Auxiliary Antenna Connection For use with external antenna kit EXT ANT Not Provided 8 LED Used during programming and diagnosing error codes 9 Field Wiring Terminal Field wiring connections 10 Factory Wiring Connector Factory wiri...

Page 18: ... constant pressure to close Open override that reverses when closing by any opening device Wiring for safety device to reverse NOTE The operator will automatically convert to B2 wiring option D when Monitored Safety Device is installed See accessories page for Monitored Safety Devices Timer to Close TTC feature not available Momentary contact to open and stop with constant pressure to close Open o...

Page 19: ... device Wiring for safety device to reverse NOTE The operator will automatically convert to B2 wiring when Monitored Safety Device is installed See accessories page for Monitored Safety Devices Timer to Close TTC feature available Start with operator in factory default C2 mode Press and hold the LEARN and CLOSE buttons until the LED goes out approximately 3 seconds NON MONITORED SAFETY DEVICE MONI...

Page 20: ...ROL STATION NOTE The feature will use 3 of the 20 memory channels in the operator TO PROGRAM 1 Press and hold the LEARN button LED will light 2 Press the desired button on the logic board OPEN CLOSE or STOP Release both buttons 3 Press and hold the desired button of the remote control until LED flashes rapidly then release 4 Repeat steps 1 through 3 to program additional buttons TTC LED AUX ANT R2...

Page 21: ...y Disconnect Emergency Disconnect Door Arm Door Arm Pull emergency release handle straight down Emergency disconnect will open Lift free end of door arm to trolley Pull emergency handle to allow arm to engage roll pin Release handle Emergency disconnect will close TO DISCONNECT DOOR FROM OPENER TO RECONNECT DOOR ARM TO TROLLEY M A N U A L D I S C O N N E C T T E S T I N G TEST 3 BUTTON CONTROL STA...

Page 22: ... OPEN and CLOSE button wiring connection reversed Check 3 button control wiring DOOR DRIFTS AFTER OPERATOR STOPS A Door not balanced properly Disconnect trolley assembly and check door for proper operation B Clutch slipping Adjust clutch see ADJUSTMENT section C Brake not functioning properly Check brake mechanism to ensure brake lever is free and brake pads are engaging the brake disc DOOR OPENS ...

Page 23: ...OSE button Check for stuck close button or shorted close wire 4 Monitored Safety Device failure Check for 1 Misaligned or blocked photo eyes 2 Issue with Monitored Sensing Edge and or wiring 5 Incorrect motor direction Reverse the yellow and red motor wires on the capacitor 6 Maximum run timer has timed out Maximum run time 90 seconds Check clutch adjustment Door height or speed may exceed the ran...

Page 24: ...ate limit switches 3 standoffs screws and locknuts K3 K94 33961 Wiring Harness Assembly Complete with harness and wire ties K4 K1A6424 2 Logic Board Assembly Medium Duty E 315 MHz K4 K1A6424 3 Logic Board Assembly Medium Duty E 390 MHz K5 K74 31243 MOV assembly To order complete electrical box kit add a K prefix to the model number for the operator SERVICE KITS ITEM PART DESCRIPTION 1 13 10024 Lim...

Page 25: ...25 R E P A I R P A R T S 1 4 2 K6 21 7 14 12 13 11 10 20 15 15 14 14 14 17 18 8 K4 K3 6 6 19 K5 9 16 K1 5 3 K1 K2 ...

Page 26: ...pacer Kit Complete with 1 spacer and 2 nuts and 2 bolts ITEM PART DESCRIPTION 1 11 10130 Header Pivot Shaft 2 75 10174 Front Idler Assembly 3 75 10170 Trolley 4 10 10205 Header Bracket 5 22 120 115V Brake Solenoid 6 15 48B10GXX Sprocket 48B10x3 4 I D 7 15 48B24GXX Sprocket 48B24x3 4 I D 8 39 10167 Clutch Disc 9 10 10166 Clutch Plate 10 17 10336 Pulley 4L 7 Motor Pulley 11 18 10164 Clutch Spring 12...

Page 27: ...red controls 2 Button Control Station Steel enclosure OPEN TO PRESS RING 2 Strand 22 AWG Wire 500 Color coded white and white black 7 Conductor 20 AWG Wire 500 Recommended for control wiring Commercial Protector System Provides protection on doors up to 45 wide NEMA 4 rated 21 2LM 65 7WIREL CPS LN4 External Antenna The external antenna can be used to increase the radio receiver range EXT ANT OPEN ...

Page 28: ...ENTER AND STOP BUTTON 2 OR MORE KEY LOCKOUT 7 6 3 5 Stop Close Open Stop Close Open 7 6 3 5 Stop Close Open 2 BUTTON STATION OR 3 POSITION KEYSWITCH WITH SPRING RETURN TO CENTER STANDARD 7 6 3 Close Open C2 MODE ONLY 2 OR MORE 7 6 3 Close Open Close Open C2 MODE ONLY DEVICE TO REVERSE EXTERNAL INTERLOCK 1 2 3 4 3 4 Remove Factory Installed Jumper When Interlock is Used ONE 2 OR MORE STANDARD 7 6 3...

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