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TROUBLE SHOOTING
PROBLEM
CAUSE
SOLUTION
1
Can I get a replacement key/
extra key?
Replacement keys are not
available due to security
reasons.
2
The keypad becomes
inoperable
Low or depleted batteries
Use override keys or Battery
Pack and replace batteries.
3
My PIN works, however, the
safe won’t open
Low batteries. Will operate the
keypad but not the lock relay.
Use override keys or Battery
Pack and replace batteries.
4
I have lost the keys, battery
pack and forgotten the PIN
number, can I obtain spare key
or battery pack?.
Spare keys are unavailable,
but we can supply you with a
spare battery pack at a small
charge.
5
I am experiencing problems
using the back up key; it is
unable to slide smoothly into
the keyhole.
Spray inside the keyhole with
WD40, leave for a few minutes
and then try again.
6
We recently changed the
batteries in the safe, the safe
has reset the code itself, and
the code I’ve been using is no
longer valid?
If the batteries are completely
depleted for more than a day
then the safe will not retain the
code.
Try the factory default code
or use the override key; then
refer to the user manual to
reset your original code or to
enter a new code.
7
When I enter # the LCD
displays “Lo-bAtt”.
The batteries are depleted.
Immediately replace the
batteries.
8
The batteries I bought don’t fit
the safe?
Batteries can vary in size.
Try another brand.
9
When I use the override key, I
can’t open the door.
Ensure that you are tuning the
key anti-clockwise, holding it
in that position and then turn
the locking knob clockwise to
release the catch.
