Ceyear 3672 Series, Quick Start Manual

Page: 40 / 41

4 Getting Help
4.1 Basic inspection
4 Getting Help
Under normal circumstances, problems may arise due to hardware or software errors or
inappropriate use. When a problem is encountered, first observe and save the error message and
analyze the possible causes of the problem by referring to the troubleshooting steps in Chapter 4.1
“
Basic check
”
. Alternatively, you can contact our customer service center and provide the collected error
information, and we will help you solve the problems as quickly as possible. For details, please refer to
the contact information on the cover or search the website address online:
www.ei41.com , on which you
can get the contact information about the nearest technical support.
●
Basic inspection .......................................................................................................... 33
●
Helpful information ...................................................................................................... 33
●
Repair Method ............................................................................................................. 34
4.1 Basic inspection

Check weather the power outlet is live?

Check whether the vector network analyzer is powered on? Check whether the green LED next
to the power button is lit up. Check for noise from the internal fan to determine whether the cooling
fan of the analyzer is running properly.

If any other device, cable, or connector is used in conjunction with the network analyzer, ensure
that they are properly connected and are running normally.
 If the network analyzer can’t communicate via LAN, check the yellow LED next to the LAN
interface on the rear panel, and if the LED does not flicker, check the LAN cable and its connection.
If the network analyzer does not fully loaded or run the operating system, or if the applications fail to
start up properly, there may be a fault in the hard drive. If the system recovery of the network analyzer
has run for a sufficiently long time but still failed to be completed, please follow the instructions stated in
“
System Recovery
”
in
“
2.2 Operating System Configuration
”
.

Whether the measurement application is running? If not, click the desktop program start
shortcut icon.

Whether the measurement application window is selected? (Namely the blue window bar is
highlighted). If not, select the application window with Alt-Tab.

When encountering a problem for the first time, check the measurement procedures. Have all
settings been configured properly?

If the analyzer is not running normally, press down
【
Preset
】
button to return the analyzer to a
known status.

Are the measurements being performed and the result consistent with the performance index
and characteristics of the analyzer? Please refer to
“
11.1 Specifications
”
of the User Manual for
performance indicators of the analyzer.
4.2 Helpful information
When a problem is encountered, the instrument will display an error message. In most cases, the
problem can be diagnosed and solved based on the error message. The
“
Fault diagnosis
”
in the User
Manual describes the error messages in detail.
In addition, our customer service center is able to provide help to users at any time regarding the
problems encountered while using the 3672 series vector network analyzer. Please provide us with the
following information so that we can help you
find a solution more rapidly and efficiently.

System configuration: The
“
About...
”
dialog provides information related to the following
content:
–
Frequency band: Host model and its frequency range;