4
Getting Help
4.3 Repair Method
–
Option: The status of all software and hardware options installed in your instrument;
Error log:
Open the
“
Error Information→View Error Log
”
dialog to view the error log.
4.3 Repair Method
When your network analyzer incurs a problem that is difficult to solve, please contact us by phone or
fax. If it is decided that the network analyzer needs to be returned for repair, please package it with the
original packaging material and box, and follow these steps:
1)
Please include a detailed explanation of the problem that you’ve encountered when using the
network analyzer along with the apparatus in the packaging box.
2)
Pack the network analyzer with the original packaging material to reduce possible damage.
3)
Seal the packing box with tapes, lock it with buckles, and reinforce it with nylon tape;
4)
Mark
“
Fragile! No Touch! Handle with Care!
”
indicated.
5)
Please arrange the consignment as required for the precise instrument.
6)
Keep copies of all the shipping documents.
Pay attention to followings when packaging the network analyzer
The use of other materials to package the network analyzer may cause damage to the device. It is
forbidden to use polystyrene beads as the packaging material because they can't fully protect the
instrument and may damage the instrument after being sucked into the instrument fan by the static
electricity.
Packaging and transport of the instrument
When moving or transporting the instrument (because of, for example, damage during delivery),
please adhere strictly to the points noted in ?2.1.1 Unpacking”.
Please keep the packing case properly and use the original packing case during product repair. The
user shall be responsible for the transportation damage due to the use of other packing cases.
ATTENSION
NOTE
