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T
r
oubleshooting
Troubleshooting
(continued)
The CEIVA Digital Photo Receiver’s screen is dark.
The CEIVA Digital Photo Receiver
displays an error message
Need more assistance?
If you have a computer, take a few minutes to access CEIVA Care
Support, our web site’s “help” section which is located at help.ceiva.com.
CEIVA Care Support was designed with your time in mind, providing fast
and easy to understand answers to all your questions. It’s a wonderful and
powerful resource that is available 24 hours a day, everyday of the year.
Loaded with information about the CEIVA Digital Photo Receiver, the
“help” library is a wealth of information and ideas. Or, you can reach the
CEIVA Customer Support Team via e-mail at [email protected]. If you
don’t have a computer, the CEIVA Customer Support Team is available to
lend a helping hand. They can be reached by dialing 1-877-MYCEIVA.
Make sure the power supply is securely plugged in to the back of the
CEIVA Digital Photo Receiver, as well as a working power outlet. You’ll
want to make sure the outlet you have selected is not a “switched
outlet” (controlled by a light switch). Press the black button on the
back of the CEIVA Digital Photo Receiver a few times to assure the
CEIVA Receiver is not in the “lights out” mode.
If the CEIVA Digital Photo Receiver is having difficulties performing its
dial-in connections to the CEIVA Network, it will display a variety of “error
messages”. Here are a few things you’ll want to check.
Make sure the phone number in your “Receiver Settings” (located on
your CEIVA Home Page), matches the actual location from where the
CEIVA Digital Photo Receiver is dialing from.
Make sure there is a variety of dial-in numbers (3 different local dial-in
numbers are preferred) in your “Receiver Settings” section. (Note: Toll
Free accounts will only have one number.)
Verify that all connections to the CEIVA Digital Photo Receiver and wall
outlets (both power supply and phone line) are securely plugged in.
Make sure there isn’t anything unnecessary in the “Dialing Prefix”
(located in your “Receiver Settings”) of your CEIVA Digital Photo
Receiver’s account (e.g. a 1, 9, 7 etc.). For example: If the “Dialing
Prefix” in your CEIVA Digital Photo Receiver’s account had a 9 in it,
your CEIVA Digital Photo Receiver would try to dial 9, 515-000-0000. If
your phone system doesn’t need a 9 to access a dial tone, this would
of course be too many numbers, and be the cause of a failed
connection attempt.
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