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ISSUE 4.0 

CEECO 

Communication Equipment & Engineering Company 

PROPRIETARY 

7

7.0 TROUBLESHOOTING 

GUIDE 

 

 

Always visually check the phone for loose or shorted wires, damaged terminals or 
damaged parts. 

 
 

PROBLEM

: NO DIAL TONE 

      

 

 

 
 

POSSIBLE CAUSE

:                

 

 

 

 

LINE CORD                      

 

 

 

 

RJ11C CONNECTOR                

 

 

 

 NETWORK 

 

 HANDSET 
 

DIAL PCB     

 ATA 

UNIT 

 

 

              

 
 

PROBLEM

: DIAL TONE IS DISTORTED 

 

 

 

POSSIBLE CAUSE

 NETWORK 
 HANDSET 
 
 

PROBLEM

: PHONE DOES NOT DIAL        

 

 

            

 

 

               

 

 

POSSIBLE CAUSE

:  

 

 

 

 

 

DIAL PCB                       

 

 

 

 

 

KEYPAD   

 

ATA UNIT                        

 

 

 

 

 
 

PROBLEM

: RINGER DOES NOT OPERATE 

 

 

 
 

POSSIBLE CAUSE

 

RINGER 

 

 

 

 

 NETWORK 
 

LACK OF 90-120VAC 50/60Hz RING SIGNAL 

 

 PROBLEM

: TRANSMITTER DOES NOT TURN ON 

 
 

POSSIBLE CAUSE

 HANDSET 

 

 

NETWORK

 

 

Summary of Contents for IP-SSP-311-F

Page 1: ...DEL IP WPP 331 F WEATHERPROOF TELEPHONE OR IP SSP 311 F STAINLESS STEEL PANEL TELEPHONE Serving the Telephone Industry Since 1930 Communication Equipment 519 West South Park Street Engineering Company...

Page 2: ...ary when calling CEECO for assistance MODEL NUMBER MODEL IP WPP 331 F OR IP SSP 311 F SERIAL NUMBER DATE MANUFACTURED LOCATION INSTALLED For us to better serve you please have this information availab...

Page 3: ...NTRODUCTION 4 2 0 GENERAL DESCRIPTION 4 3 0 OPERATION 4 4 0 RECOMMENDED TOOLS AND TEST EQUIPMENT 4 5 0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS 5 6 0 TESTING 6 7 0 TROUBLESHOOTING GUIDE 7 8 0 SPEC...

Page 4: ...nel Telephone are equipped with a metal button tone dial They are vandal resistant telephones designed for special purpose applications where a telephone must be both sturdy and attractive The telepho...

Page 5: ...ower adapter as desired The power adapter requires a 100 240V 0 3A max 20 30VA 50 60Hz source 5 7 Plug the modular line cord from the panel assembly into the phone jack of the ATA unit Plug the LAN ca...

Page 6: ...ine has been disconnected at the network interface D Use caution when installing or modifying telephone lines 6 0 TESTING 6 1 Connect the phone to a phone line or a DTMF phone test set 6 2 From the te...

Page 7: ...PROBLEM NO DIAL TONE POSSIBLE CAUSE LINE CORD RJ11C CONNECTOR NETWORK HANDSET DIAL PCB ATA UNIT PROBLEM DIAL TONE IS DISTORTED POSSIBLE CAUSE NETWORK HANDSET PROBLEM PHONE DOES NOT DIAL POSSIBLE CAUSE...

Page 8: ...idity 20 90 non condensating FACEPLATE Brushed 16 ga Stainless Steel ENCLOSURE Cast Aluminum DIMENSIONS IP SSP 311 F 11 1 4 High x 7 1 6 Wide x 4 1 4 Deep Handset on hook IP WPP 331 F 12 5 8 High x 9...

Page 9: ...WPP 331 F 1 401 009 Ringer 1 301 009 Network 1 301 588 Hookswitch Cradle 1 301 581 Tongue and Bracket Assembly 2 301 570 Microswitch Assembly 1 301 018 Modular Cord 1 301 005 Ferrule 1 301 054 UL Modu...

Page 10: ...e Network through a registered jack provided by the telephone company in your area This jack is a modular outlet which you can order from your local telephone company 10 3 NOTIFICATION TO THE TELEPHON...

Page 11: ...formation must be inside the shipping container 11 2 DIRECT ALL INQUIRES TO CEECO Repair Department 519 West South Park Street Okeechobee Florida 34972 863 357 0798 DIRECT ALL VoIP INQUIRIES AS PER TH...

Page 12: ...d to be defective by CEECO Under no circumstances shall CEECO be liable for loss damage cost of repair or consequential damages of any kind which have been caused by neglect abuse acts of God or impro...

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