
GB Series Oatmeal
Cecilware
®
9
Troubleshooting Guide
Before you call for help, please read the following:
WARNING:
To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact.
Problem
Possible Cause
Solution
Light Display not lit.
No power.
Dispensing unit unplugged.
Reconnect dispensing unit.
No power from Terminal Block.
Check the Terminal Block for loose wire.
Defective Bulb.
Replace Bulb.
Defective Ballast.
Replace Ballast.
Loose Bulb in socket.
Make sure bulb is seated properly in socket.
No water when Rinse
Switch is ON.
Water supply OFF.
Turn water ON.
Clogged inlet screen (Water Inlet Valve).
Disconnect water line and clean inlet screen.
Inoperative Water Inlet Valve.
Check connection, if needed replace Valve.
Loose electrical connection.
Check all electrical connections.
No product when Dispense
Button is pressed.
No product in Hopper.
Add product.
Auger not working.
Engage Hopper/Nut to Motor Gear.
(See pg 6).
Damaged, loose, or missing Agitator
Replace Agitator Gear (See pg 6).
Gear.
Inoperative Auger Motor or Relay.
Check connections of Motor, Relay, and/or
Switch; if needed replace components.
Hopper outlet clogged.
Clean Hopper and check Cartridge Heater.
Faulty Coupling.
Replace damaged Coupling components.
Water does not shut off.
Water keeps dispensing.
Leaking Water Inlet Valve.
Clean/check fittings of Water Inlet Valve.
Replace Water Inlet Valve if needed. See
Water Inlet Valve Test.
Inoperative Dispense Switch.
Check Switch connections. Replace Dispense
Switch if needed.
Inoperative Rinse Switch.
Check Rinse Switch connections.
Replace Rinse Switch if inoperative.
Clogged/stuck Water Dispense Valve.
Clean or unclog Water Dispense Valve.
Replace Dispense Valve if inoperative.
No water is going into tank
at all.
Water Inlet Valve malfunction.
Check Solenoid. Replace if necessary.
See
Water Inlet Valve Test
.
Water Level Sensor/ Probe malfunction.
Check Probe. Replace if necessary. See
Probe Test.
Solid State Level Control Board.
Check Water Level Controls. Replace if
necessary. See
Water Level Controller
Test.
Water will not stop flowing
into water tank.
Water Level Probe malfunction.
Check Probe. Replace if necessary. See
Probe Test
.
Solenoid (Water Inlet Valve) malfunction.
Check Solenoid. Replace if necessary. See
Water Inlet Valve Test
.
Solid State Water Level Control
malfunction.
Check the Water Level Controls. Replace if
necessary. See
Water Level Controller
Test
.
Water is not heating up in
the water tank.
Heater Switch is OFF.
Turn Heater Switch ON.
Thermostat is OFF. (Only models with
separate Thermostat)
Turn Thermostat ON. Turn Knob Clockwise
.
Loose connection on Thermostat.
Make sure all wires and terminals on
Thermostat are tight.
Hi-Limit Temperature Switch is defective.
Replace the Hi-limit.
Heater is burned out or defective.
Replace the Heater.