Troubleshooting
Basic Connection
Check that the CBW500 is connected to your computers and the Cable
modem as well as all the equipment is powered on. Check that the LAN
and WAN port link status LEDs are lighted, and that any corresponding
LEDs and the network adapter are also lighted.
Ensure that the computer have completed their start-up procedure and
are ready for use. Some network interfaces may not be correctly initialized
until the start-up procedure has completed.
If the link status LED does not illuminate for a port that is connected,
check that you do not have a faulty cable.
Browsing Configuration Utility
Confirm that the physical connection between your computer and the
CBW500 is OK.
Ensure that you have configured your computer correctly (refer to chapter
6). Reboot your computer while it is connected to the CBW500 to ensure
your computer receives an IP address.
Ensure that you include the full URL including the prefix http:// (eg.
http://192.168.0.1
)
If you cannot browse the CBW500, use winipcfg (for Windows95/98/ME)
or inconfig (for Windows 2000/XP) utility to verify that your computer has
received the correct address information from the CBW500. Check the
computer has an IP address of the form 192.168.0.XXX (where XXX is in
the range 2-254), the subnet mask is 255.255.255.0, and the default
Gateway is 192.168.0.1 (the address of the CBW500). If these are not
correct, use the Release and Renew functions to obtain a new IP address
from the CBW500.
Ensure that your computers are not configured to use a proxy server. If
you do, disable this proxy server temporary. It can be found under Internet
Explorer>Tools>Internet Options>Connections tab>LAN Settings.
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