Cassida PRO Series Service Manual Download Page 10 | Manualshive

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Cassida PRO Series Service Manual Download Page 10

CassidaPRO Zeus: Service Manual

2018 Cassida Corporation. All rights reserved.

Rev: 09/05/2018

cassidapro.com/partner/

“ReStartRecognitionAPP” ERROR

5.4.

UPGRADING

(When EMERGENCY screen is displayed)

1. After upgrading software, if the file has been corrupted or the transfer failed, the

following error may be displayed. After initialization, an emergency or failure

message will splash to the main screen

5.5.

2. Emergency screen pops up –

NEVER press the [EXIT] button

[Fig. 8]

50

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Summary of Contents for PRO Series

Page 1: ...CassidaPRO Zeus Service Manual 2018 Cassida Corporation All rights reserved Rev 09 05 2018 cassidapro com partner Zeus 2 POCKET CURRENCY DISCRIMINATOR SERVICE MANUAL Trou les ooting ui e ...

Page 2: ...ncluding debris on the sensors and reflectors cracked reflectors damaged sensors damaged cables poor or damage connectors or MECHA MAIN board issues 5 1 Causes and Solution To isolate the failing component it is recommended to test the below steps in the given order 1 Check the sensors in Service menu A Enter Service menu 1 Diagnosis 7 Sensor Detail B Check Upper Door PS1 and Lower Door PS2 C 1 me...

Page 3: ...ltage Level A In Service menu 1 Diagnosis 7 Sensor Detail press 1 to run the main motor and if the main motor starts running then press 2 key to stop B Check the voltage level of the PS1 or and PS2 sensor with DVM Please refer to the points below PS1 Connector PS2 Connector PS1 R PS1 L PS1 R PS1 L C Normal levels i Door open 1V typically 0 5V ii Door closed 4 0V typically 4 5 4 8V D Abnormal level...

Page 4: ...cted as READ ERROR it is likely that the system failed to capture an image of notes from the CIS Causes and Solution Perform the below steps to isolate the failing component from the following list CIS sensor LED bar UV back light and Main board 1 If LED bar UV back light is defective it is likely for the unit to reject all the notes as SUSPECT IR Fig 5 shows the scanner output when the LED bar is...

Page 5: ...ace the CIS on a table or flat surface with a bill between the CIS and the table D Turn on the power and go into the Service Menu 1 Diagnosis 5 Scanning Quality 4 Scanned Image E Count a bill The machine reads an image from the new CIS on the table rather than the CIS in the machine F If the image looks like Fig 1 with an abnormal colored image of RGB and IR R then it means the MAIN board is funct...

Page 6: ... ERRORS by IR Light Source Problem Symptom and Reason If the IR light source is malfunctioning frequent or constant ID ERROR bill rejection may occur Fig 1 has green lines in the background caused by improper IR illumination while Fig 2 is displaying correctly In tandem attempting a calibration will likely fail 5 3 Fig 4 Fig 5 Fig 1 46 ...

Page 7: ...n All rights reserved Rev 09 05 2018 cassidapro com partner ID ERRORS by IR Light Source Problem 5 3 Causes and Solution 1 Poor connections to the harness between the UV light source and Mecha PBA A Reseat the connectors B Re calibrate Fig 2 Fig 3 Fig 4 47 ...

Page 8: ...m partner ID ERRORS by IR Light Source Problem 5 3 2 Check the harness connectors A Gently pull on each wire in the connector All wires should be securely clipped into the plastic connector B If a wire connector is not clipped into the connector then it looks like the below picture GOOD BAD Fig 5 Fig 6 48 ...

Page 9: ...resolved 2 If step 1 does not correct the problem backup all sensor settings so they can be restored after the main board is replaced A Insert external storage media formatted to FAT32 file system B Service Menu 4 Backup and Restore 1 Backup C Save settings D Power off unit and discharge E Replace the MAIN board F Power on unit and check if error has been resolved G If the problem is solved restor...

Page 10: ...ionAPP ERROR 5 4 UPGRADING When EMERGENCY screen is displayed 1 After upgrading software if the file has been corrupted or the transfer failed the following error may be displayed After initialization an emergency or failure message will splash to the main screen 5 5 2 Emergency screen pops up NEVER press the EXIT button Fig 8 50 ...

Page 11: ...ollowed by STRAP and enter password 0806 4 Go to 2 PROGRAM UPDATE and upgrade again 5 5 SETTINGS Reset after Power Down Start up Issues May be caused by a depleted battery Some symptoms from battery issues User settings reset after shutting unit down Incorrect date or date reset to 1970 after shutdown Occasional need to power cycle unit several times to start up unit All modes reset back to defaul...

Page 12: ...be observed including the following Read this manual before operation Do not use this unit in areas where it may be exposed to water or any other liquids Make certain the unit is installed on a flat surface Do not use in areas exposed to high temperature humidity or smoke For indoor use only Store and operate the unit in a well ventilated environment and away from direct sunlight high intensity li...

Page 13: ...the unit for purposes other than for the intended purpose without prior written consent from Cassida Modifications made to the unit by persons other than Cassida or its authorized contractor subcontractor is strictly prohibited Any damages resulting from the unauthorized modification of the unit are not the responsibility of Cassida Contact your authorized Cassida PRO technician distributor or sal...

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