Cashmaster One Max User Manual Download Page 40

Page: 40 / 48

10479 - vE

5 Troubleshooting

5.1 Notes and bills

This chapter provides troubleshooting information to resolve common issues.

Description

Mode

Message

Scale has lost its

zero point

Please remove

scoop or till cup

from

the counter

Too many, remove

some

Loose
note
counting

Your counter has drifted from its factory-
calibrated zero weight, usually due to a
draft or vibration.
Ensure the hod is empty and press the

power on/off button once.

Tap

Tare

and follow the on-screen

instructions.
You have left the scoop or till cup on the
hod while trying to count notes.
Remove the scoop and continue with the

counting workflow.

Notes should be counted in slices of no
more than 30 notes at a time.
Remove a few notes until the message is
cleared and continue with the counting

workflow.

For more information, see Section 5.4
“

Note learning

” on page 43

Summary of Contents for One Max

Page 1: ...User Guide ...

Page 2: ......

Page 3: ...d trademarks of other companies and are the property of their owners They are used only for explanation without intent to infringe Intended purpose This document is provided for Cashmaster One users and describes how to get the most from their Cashmaster One product Safety and using the counter The counter must be used on a stable and level surface The counter cannot be used with excessive vibrati...

Page 4: ...ovide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if it is not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful in...

Page 5: ......

Page 6: ...all the optional printer 18 2 4 Connect the power adaptor 20 2 5 Power up 21 3 1 Count screen 23 3 2 Icons 24 4 1 Counting 29 4 2 System settings 33 4 3 Editing the counter workflow 35 4 4 Multi till counting Max only 35 4 5 Changing the printer roll 36 4 6 Removing the hod 38 4 7 Care and maintenance 39 5 1 Notes and bills 40 5 2 Coins 41 5 3 Printer 41 5 4 Note learning 42 Contents 8 15 22 29 40...

Page 7: ...10479 vE 7 6 Specifications 7 Global support 5 5 Miscellaneous 42 6 1 Regulatory and approvals 44 6 2 Counter specifications 44 6 3 Printer specifications 45 44 46 ...

Page 8: ... range has three variants Cashmaster One Pro Counts notes and coins in up to two different currencies Cashmaster One Plus Counts notes coins vouchers and coupons On screen numeric keypad for manual entry of non cash items such as debit or credit cards and add list for cheques in up to four different currencies Cashmaster One Max Counts notes coins vouchers and coupons On screen numeric keypad for ...

Page 9: ... features Quickly counts coins and notes User configurable float Start bank feature 4 3 11cm high quality colour touch screen with anti glare coating and robust toughened glass Compatible with the optional Cashmaster Printer One Integrated help function Serial and USB connectivity Built in calculator app Supports Cashmaster Bluetooth and Wi Fi adaptor add on1 1 Adaptor available soon see website f...

Page 10: ...all to medium sized businesses with multiple tills and cash handling processes The Cashmaster One Plus has the following features On screen numeric keypad for manual entries Counts up to four different currencies Supports up to four count modes High quality 5 0 12 7cm touch screen display with anti glare coating and robust toughened glass Compatible with the optional Cashmaster Printer One Integra...

Page 11: ... The Cashmaster One Max has the following features On screen numeric keypad for manual entries Counts up to eight different currencies 10 customised count modes Multi till memory save and recall hundreds of individual till counts Ethernet connectivity enables remote management from a central location High quality 5 0 12 7cm touch screen display with anti glare coating and robust toughened glass Co...

Page 12: ...oon as the printer is installed it is ready for use no setup is required The Cashmaster Printer One can print graphics in addition to text providing additional flexibility and output options The Cashmaster Printer One has the following features Ink free thermal printing Integrated printer no additional desk space required No cables or leads to connect Instant and quiet operation Charges through th...

Page 13: ...lied PSU with your Cashmaster One product Using a non Cashmaster PSU may result in damage to the product and will invalidate your warranty Power is provided using the 12V DC power adaptor Item Description 12V DC Power adaptor port Dual use RS232 Serial IO port 10 100 Ethernet port Only available on Cashmaster One Max USB Host port Type A USB Device port Type B 1 2 3 4 5 1 Product information ...

Page 14: ...One counter with the factory supplied power adaptor Plug the power adaptor into the socket at the back of the Cashmaster One counter The Cashmaster One counter battery is charged when the mains power is connected Typical charging time is 6 hours For best results charge at between 10 C and 30 C A fully charged battery lasts for up to 8 hours with normal use 1 Product information ...

Page 15: ...10479 vE 15 2 Getting started This chapter describes the initial steps required to start using the Cashmaster One counter ...

Page 16: ...Cashmaster One User Guide 10479 vH 16 2 1 Package contents 1 2 3 4 5 6 7 8 9 2 Getting started ...

Page 17: ...3 5 7 9 2 1 1 Package contents list Item Description Scoop Hod Cashmaster One Cashmaster One battery Base plate cover Cashmaster Printer One battery Paper roll Cashmaster Printer One optional Power adaptor 1 2 3 4 5 6 7 8 9 2 Getting started ...

Page 18: ... into the counter 3 Gently twist the hod and push down until the hod clicks into position The Cashmaster Printer One can be integrated into the base of all counters 1 Carefully turn over the counter 2 Remove the base plate cover by pressing both retaining tabs and pulling the base plate down and forward towards the front of the counter 2 Getting started ...

Page 19: ...nter 4 Lift the printer up and into the base of the counter 5 Push the printer into the counter until you hear the click of the printer s retaining tabs Ensure that both tabs are fully in place After you have inserted the printer and powered up the counter the printer icon is shown in the status bar 2 Getting started ...

Page 20: ...r mains plug into a mains power outlet 2 Insert the power adaptor plug into the counter power adaptor port The Cashmaster One counter must be placed near to the power supply during setup The Cashmaster One counter is designed for portable use and has an eight hour battery life 2 Getting started ...

Page 21: ...Cashmaster One User Guide 10479 vH 21 2 5 Power up Press the power button to start the Cashmaster One counter 2 Getting started ...

Page 22: ...e counter When the counter is powered up a start up screen is briefly shown followed by the Home screen for the variant of your counter Figure 1 Cashmaster One Max Home screen Item Description Status bar Help Home and Workflow control icons Count and settings icons 1 2 3 The Home screen has several common features across all counter variants 1 2 3 ...

Page 23: ...harging connectivity and peripheral status information Tap to return to the Home screen Tap to toggle information highlighting on the Count screen user interface Selecting a highlighted area displays additional information Each variant also has one or more Count screens containing additional controls and information for the counting workflow Figure 2 Cashmaster One Plus Max Count screen 3 Interfac...

Page 24: ...display a pop up with the following options Power off Tap to power off the device Manual tare Manually reset the current zero weight value Coin container Calibrate an alternative coin container Only available from the Count screen Snapshot Captures a BMP image of the current display and saves to an attached USB flash drive Calculator Opens the built in calculator app 3 Interface Selected currency ...

Page 25: ...inter One is installed Network USB device mode Counter is connected to USB host USB Flash drive inserted Battery level indicator Mains power connected and battery charging Home Workflow auto add Workflow auto advance Print Description Help home or workflow control icon 3 Interface ...

Page 26: ... Description Description Description Count and settings icon Media icon Count data transfer Help Single till count mode s Multi till count mode s Count settings System settings Loose coins scoop as coin container Loose coins weighable till cups as coin container 3 Interface ...

Page 27: ... of coins Bags of coins Loose notes and tokens Manual entry Keypad entry for non physical cash items such as debit and credit card values Packaged notes Add lists keypad entry for itemised cash items such as cheques or vouchers Rolls of tokens Bags of tokens Coins for example 1c 10c 1 3 Interface ...

Page 28: ...n Denomination icon Additional counting options Notification icon Notes for example 1 10 50 Coupon Cheque Card Clear subtotal Manual entry Access keypad to manually enter values Clear count and restart Access float Start bank settings Counter error Changes made 3 Interface ...

Page 29: ...g loose coins Therefore at the beginning of a count the Cashmaster One device may request an empty coin container such as the Cashmaster supplied scoop or an empty weighable till cup from your cash drawer The Cashmaster One counter can remember the weight of your preferred coin container so that it does not need to be re weighed each time you begin a count To do this tap to select the Save contain...

Page 30: ...figurable settings Count mode name For example Free Count or Till Count Workflow Input ID requirements For example Till number Float bank settings Printer output options For example No signature lines Cashier signature or Manager signature Storage and memory options Whether or not the count is stored Max only Count mode names are descriptive only and do not affect the way in which a count mode fun...

Page 31: ...From the Home screen tap the required count type Single Count Multi Count Place the empty coin container on the counter hod The counter adjusts for the Tare weight of the coin container Tap Save container weight to avoid having to calibrate the coin container for future cash counts When instructed by the counter remove the empty coin container 4 Operations ...

Page 32: ...ly moves onto the next media type to be counted If auto advance is not enabled manually select the next media and denomination Repeat this process until you reach the end of the workflow Some media types may require manual entry of count information using the keypad To review your count tap Review The Review screen is displayed From the Review screen you can review print and transfer your count Ta...

Page 33: ...ngs Printer settings Select grams mode Diagnostics Advanced settings Notes are counted in slices of up to 30 notes at a time If too many notes are added or if the counter cannot determine the quantity of notes on the hod the counter prompts you to remove a few notes at a time until it can successfully count the slice 4 Operations ...

Page 34: ...ashmaster One User Guide 10479 vH 34 4 2 1 Advanced settings Description Setting Description Setting About System update Switches Environment test Calibrate Margin tare Gravity zone Currency 4 Operations ...

Page 35: ...mer 1 On the Home screen tap Count Settings 2 Select the Edit Workflow option 3 Use the on screen Currency and Denomination options to set each currency and denomination to one of the following options Off The currency or denomination does not appear anywhere in the workflow Manual The currency or denomination exists in the workflow but is skipped during a normal count To manually select the item ...

Page 36: ...till 1 From the Home screen tap the Multi count modes icon 2 Tap the Stored Counts tab on the Information bar All stored counts are displayed within a scrollable list 3 From the Stored Counts tab you can do the following Print all print the till counts Transfer all transfer all till counts over a remote connection if configured Delete all delete all till counts Review individual stored counts by t...

Page 37: ...printer on page 18 2 Press the release lever to the left of the print head The print head releases and springs forward 3 Replace the printer roll paying attention to the orientation of the new roll when inserted 4 Feed the end of the printer roll through the print head 5 Push the print head back into place until it engages with a click 4 Operations ...

Page 38: ...ount results the hod must be kept clean Remove the hod before cleaning it If the hod is damaged it must be replaced For more information see Care and maintenance on page 40 To remove the hod from the counter gently twist and pull the hod while holding down the counter 4 Operations ...

Page 39: ...counter with a dry cloth only Do not use any cleaning products or damp material Do not clean the hod while it is still attached to the counter Do not leave any objects on the counter or hod when not in use Do not spill any liquids on the counter If liquid is spilled on the counter disconnect the power immediately and contact your supplier 4 Operations ...

Page 40: ...from its factory calibrated zero weight usually due to a draft or vibration Ensure the hod is empty and press the power on off button once Tap Tare and follow the on screen instructions You have left the scoop or till cup on the hod while trying to count notes Remove the scoop and continue with the counting workflow Notes should be counted in slices of no more than 30 notes at a time Remove a few ...

Page 41: ...uded in the package that is being counted Description Event Printer not responding but printer icon showing Poor printer output quality Verify that the printer battery is correctly inserted Charge the scale and printer together using the supplied mains adaptor for a minimum of 1 hour If the printer is still unresponsive contact the Cashmaster International Ltd helpline Ensure that only Cashmaster ...

Page 42: ...gh individual notes to train the device with more accurate current note weights Switch off Auto Advance if you plan on adding and removing many notes of the same denomination to ensure that you remain on the chosen denomination until you manually select another 5 5 Miscellaneous Description Event Print timeout The printer has not been recognised by the counter Check the printer is connected and th...

Page 43: ...essage Battery low Scale below minimum weight Attach the counter to the power supply The battery charge status is shown in the status bar The hod may not be fitted correctly Ensure the hod is fitted correctly and has clicked into place 5 Troubleshooting ...

Page 44: ...C Directive 2014 30 EU Restriction of Hazardous Substances RoHS Directive 2011 65 EU RoHS 2 Waste Electrical Electronic Equipment WEEE Directive 2012 19 EU The Cashmaster One counters have the following technical specifications Weight Dimensions Load capacity Power supply Battery type 1 18kg Including battery hod base plate cover 160 x 216 x 168mm 1 5kg 12VDC 2 5A max LiPo 7 4 V 2500mAH ...

Page 45: ...0 34kg Including battery 116 x 134 x 66mm 12VDC From connection with Cashmaster One counter LiPo 7 4 V 2500mAH 6 hours For best results charge at between 10 C and 30 C The Cashmaster Printer One has the following technical specifications Average battery charging time 6 hours For best results charge at between 10 C and 30 C 6 Specifications ...

Page 46: ...ica t 1 877 227 4627 e enquiriesusa cashmaster com Hong Kong and Asia t 852 3511 6183 e enquiriesasia cashmaster com Germany t 49 0 2463 999 339 e germany cashmaster com UK and all other customers t 44 0 1383 410 121 e support cashmaster com ...

Page 47: ......

Page 48: ...cashmaster com ...

Search results

Summary of Contents for One Max

Reviews:

Related manuals for One Max

Brands by name

Popular brands

Cashmaster One Max, User Manual

Search results

Summary of Contents for One Max

Reviews:

Related manuals for One Max

Brands by name

Popular brands