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cascadehealthandfitness.com
P A R T S
L A B O R
FRAME
LIFETIME
1 YEAR FOLLOW ING CUSTOMER INSTALLATION
NON-W EARABLE PARTS
5 YEARS
W EARABLE PARTS
2 YEARS
ELECTRONICS
2 YEARS
NE E D A S S I S T A NC E ? C u stom er S erv ice: ( 4 2 5 ) 4 0 2 - 4 0 6 2
P rior to conta c
�
ng ou r C u stom er S erv ice Depa rtm ent, pl ea se h a v e th e f ol l ow ing inf orm a
�
on
:
Your name, Customer Number, Shipping Address & Telephone Number
Serial Number(s) of the inoperable product(s)
Date(s) of Purchase for the inoperable product(s)
Your Billing Address
The above informa
�
on will ensure that you are the only one ordering parts under your warranty protec
�
on.
If warranty replacement parts are shipped to you, you may be req uired to return the inoperable part(s). To
facilitate this process, the following policy has been established:
Contact our
C u stom er S erv ice Depa rtm ent
to receive a
R etu rn A u th oriz a
�
on #
prior to shipment
Cascade will incur all UPS Ground freight charges for
W arranty Parts ordered for a machine that is less than 90 days old. You are responsible for freight
charges on warranty parts for machines that are more than 90 days old. You will not be responsible
for freight charges for any returned inoperable parts.
If an inoperable warranty part(s) must be returned to our Customer Service Department, we will pay
the shipping cost and provide detailed return shipping instruc
�
ons. These instruc
�
ons will be sent
along with your warranty replacement part(s)