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For questions or to locate the nearest
Casablanca Authorized Service Center
call toll free:
1-888-227-2178
or visit us on the web at:
www.CasablancaFanCo.com
TROUBLESHOOTING
BEFORE REQUESTING SERVICE:
Please follow this troubleshooting guide before contacting your dealer for assistance.
Caring for Finishes
: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavier dust. Surface smudges or an accu-
mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but
never
use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades
: Wood finish blades should be cleaned with a furniture pol-
ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit
breaker before changing light bulbs. Replace bulbs with same type
as removed from the fixture. Each fan is rated for a
maximum
TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.
FAN WILL NOT START
Check main circuit fuses, circuit breakers, or wall switch position.
Check all wire connections, making sure the power is turned off during this inspection.
Check that reverse switch is not set in center of throw.
FAN WOBBLES OR SHAKES
Be sure canopy pin is properly set into the slot on the ball.
EXCESSIVELY
Check the screws holding the blade holders to the flywheel (or direct drive motor). Tighten as necessary.
Check that bladeholders have not been bent during installation.
FAN NOISY DURING
Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s) as neccessary.
OPERATION
Tighten the blade to bladeholder screws.
Tighten canopy screws and mounting plate assembly.
Check and tighten blade holders to flywheel (or direct drive motor).
Make sure all screws in the motor housing are snug, but not overly tight.
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have
fallen off the wire splices. Tighten or adjust as necessary.
BREAK-IN PERIOD
Let fan run at high speed for two (2) hours
DOES NOT RUN ON
If new, “break-in” may be required - run at higher speed for several days
LOW SPEED
FAN RUNS SLOWLY IN EITHER DIRECTION IF ROTATION IS STARTED BY HAND; WILL NOT REVERSE:
Defective reverse switch; defective
capacitor; or open motor winding: Replace reverse switch assembly; replace PCB assembly; or replace motor unit.
FAN WILL NOT OPERATE AT PROPER SPEEDS OR WILL NOT OPERATE AT ANY SPEED:
Defective three-speed pull-chain switch assembly; or
defective capacitor: Replace three-speed pull-chain switch assembly; or replace PCB assembly.
PROBLEM
POSSIBLE REMEDIES
..
3-SPEED
3-SPEED
