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Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TRouBleShooTInG TIpS
fan will not operate at proper speeds
or will not operate at any speed
fan runs slowly in either direction if
rotation is started by hand; will not reverse
pRoBleM
poSSIBle ReMedIeS
Fan will not start
• Check the main circuit fuses, circuit breakers, and wall switch position. Check all
wire connections. Make sure the power is turned off during this inspection.
• Check that reverse switch is not set in center of throw.
Fan wobbles or shakes excessively
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the blades
are balanced.
• Screws for bladeholders to motor are tight.
• The hanger bracket and/or the ceiling outlet are attached too loosely. Make sure
the hanger bracket is attached tightly to the ceiling outlet box and the downrod
assembly is secured firmly.
• The downrod is attached to the downrod base too loosely. Make sure all the screws
are securely tightened.
• Screws for blades are tight.
Fan is noisy during operation
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts
inside the canopy and switch housing are not touching the metal parts and that
they have not fallen off the wire splices. tighten as necessary.
• Tighten the blade holders to the flywheel (or direct drive motor) and the blade to
the bladeholder screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
Fan does not run on low speed
• If fan is new, it may need to be “broken in.” Run at high speed for several days.
Light works, but fan does not work
• The fan wires are not connected properly. Follow the instructions in Step 7.
Fan works, but light does not work
• The light socket is broken. Replace the socket.
• A lightbulb is defective. Replace the lightbulb.
• Defective three-speed pull-chain switch assembly
• Defective capacitor; replace three-speed pull chain switch assembly or replace PCB
assembly
• Defective reverse switch
• Defective capacitor
• Open motor winding: replace reverse switch assembly, PCB assembly, or motor
unit
