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14 

TROUBLESHOOTING GUIDE 

SYMPTOM 

POSSIBLE CAUSE 

SUGGESTED REMEDY 

 

No power on display  Not plugged in or circuit breaker 

tripped 

Check or reset circuit breaker 
Connect to proper receptacle 

Power cord damaged 

Check - replace if required 

 

 

Power switch damaged or defective 

Check - replace if required 

Food dries out too 
quickly  

 

Operation where product temp is too 
high 

Check product temps going into  
holding cabinet 

Control incorrectly set or defective 

Check proper operation or calibration 
of control  

Unit is on, motors 
are running but no 
heat  

Internal wiring error 
 

Call service technician 

Element hi-limit trip / defective 

Call service technician 

Takes too long to 
get to temperature 

Improper voltage 

Call service technician to verify      
incoming voltage matches cabinet 
specifications.   

Unit is hot  
but low or no airflow   

Internal wiring error 

Call service technician 

Circulation motor has quit 

Call service technician 

Improper voltage 

Call service technician to verify      
incoming voltage matches cabinet 
specifications.   

 
NOTE:

   

 
The technical content of this manual, 
including any wiring diagrams, schemat-
ics, parts breakdown illustrations and / or 
adjustment procedures, is 

intended for 

use ONLY by qualified technical per-
sonnel

 

NOTE:  
 

For warranty service, call Carter-Hoffmann 
direct at 800-323-9793 for authorization, 
we will dispatch the nearest authorized 
service agency. 

Summary of Contents for HL6 Series

Page 1: ...TURES SPECIFICATIONS 3 UNPACKING INSPECTION FREIGHT DAMAGE 4 INSTALLATION STARTUP 5 CONTROL PANEL LAYOUT 6 NORMAL OPERATION 7 8 FOOD HOLDING GUIDE 9 REGULAR CLEANING PROCEDURES 10 CABINET MAINTENANCE 11 WIRING DIAGRAM 12 REPLACEMENT PARTS 13 TROUBLESHOOTING GUIDE 14 WARRANTY STATEMENT 15 MANUFACTURED BY CARTER HOFFMANN 1551 McCormick Avenue Mundelein IL 60060 U S A Phone 847 362 5500 Fax 847 367 8...

Page 2: ...rpose as described in the manual a This equipment is specifically designed to hold pre cooked food at temperature b This equipment is intended for use in commercial establishments only c This equipment is not designed for industrial or laboratory use 4 Cleanliness of this appliance and its accessories is essential to good sanitation 5 DO NOT submerge this appliance in water This appliance is not j...

Page 3: ...out humidity Low water indicator light Under counter 1 2 size 3 4 size and full size cabinets All swivel heavy duty casters front casters fitted with brakes Solid insulated aluminum doors are standard optional clear doors field reversible Top mounted enclosed water reservoir cannot be contaminated by food debris Off the shelf standard pan is easy to clean and inexpensive to replace Insulated light...

Page 4: ... skilled personnel before leaving the factory Upon acceptance of this shipment the transportation company assumes full responsibility for its safe delivery IF SHIPMENT ARRIVES DAMAGED 1 VISIBLE LOSS OR DAMAGE Be certain that any visible loss or damage is noted on the freight bill or express receipt and that the note of loss or damage is signed by the delivery person 2 FILE CLAIM FOR DAMAGE IMMEDIA...

Page 5: ...v el If you have a cabinet with optional fixed angle slides they are already welded to the tray racks 4 Install water reservoir by pull ing out the metal frame at the upper left front of the cabinet interior in front of the ele ment Slide pan up and then forward so that it hangs from inside the metal frame make sure the element is inside the pan Push entire assembly back into the cabinet 5 Plug th...

Page 6: ...icator Add water to reservoir when lit Humidity Knob Rotate clockwise to in crease humidity set point rotate counter clockwise to reduce humidity set point Match Low Medium and High locations within same color bands on the temperature dial and humidity dial For example For 165 F and 60 RH turn temperature dial to 165 F in the red band turn humidity dial to M setting in matching red band Cycle indi...

Page 7: ...removing items start at the bottom and work to the top This keeps food hotter and eliminates spillage onto lower items For safety reasons we recommend that the holding tempera ture be set at or above 140 F PROOFING 1 Fill water reservoir with WARM WATER Watch water level in amber water pan Do not overfill Approximate capacity HL6 5 HL6 8 one gallon HL6 14 HL6 18 two gallons 2 Turn cabinet on Set t...

Page 8: ... The trough can be removed and emp tied by simply sliding it off the bolts at the base of the door Humidity Setting Temperature Setting Low Medium High 100 F to 130 F Yellow Zone L 30 Yellow Zone M 60 Yellow Zone H 90 130 F to 160 F Orange Zone L 30 Orange Zone M 60 Orange Zone H 90 160 F to 200 F Red Zone L 30 Red Zone M 60 Red Zone H 90 Proofing Set at Lowest Temp in White Zone N A N A Yellow Zo...

Page 9: ... 30 Pasta 175 F 79 C 75 60 Pastries 165 F 74 C 20 30 Pizza uncovered 180 F 82 C 10 30 Pizza boxed 180 F 82 C NONE REQUIRED 60 Poppers Deep Fried 190 F 88 C NONE REQUIRED 25 Poultry Whole bone in 175 F 79 C 55 60 Poultry Cut up bone in 175 F 79 C 75 60 Ribs 175 F 79 C 60 90 Rice 175 F 79 C 70 30 Roasts Bone in Meats 165 F 74 C 60 90 Sausage 180 F 82 C 50 90 Shrimp Shellfish 150 F 66 C 80 60 Soups b...

Page 10: ...luminum cab inet walls Stubborn deposits may be cleaned with a mild soap and water and then rinsed with clean water Use a soft non abrasive cloth to avoid scratching the door 9 Control panel should be washed with a clean damp non abrasive cloth and chlorine free detergent Rinse thoroughly with clean damp cloth and allow to dry Do not use abrasive cleaners waxes car polish or substances containing ...

Page 11: ... REMOVE THE SCREWS THAT HOLD THE HINGES TO THE DOOR Remove the door tak ing care not to let it fall 2 Remove the door strike plate and screws adjacent to the door opening on the cabinet Reinstall door strike plate and screws on opposite side of the cabinet 3 Screw hinges onto opposite side of the door 4 With the help of another person hold door up to the cabinet and attach with the screws removed ...

Page 12: ...HL6 SERIES WITH ANALOG CONTROL 120 VOLT 2100 WATT 17 5 AMP 1 PH 60 HZ 12 WIRING DIAGRAMS ...

Page 13: ...617 0011 Cord grip Verify w factory Heat element 1000 watt water reservoir 18612 0315 Heat element 1000 watt air 18614 0291 Fan motor 18614 0314 Muffin fan 18603 5018 Fan blade for motor 18614 0291 29034 0282 Silicone sponge seal 29044 0017 Silicone grease Verify w factory Door gasket 16001 1688 Drip pan assembly 18600 0017 Thermostat 18616 0014 Dial thermometer 18601 1170 Red low water light 1860...

Page 14: ...hnician Element hi limit trip defective Call service technician Takes too long to get to temperature Improper voltage Call service technician to verify incoming voltage matches cabinet specifications Unit is hot but low or no airflow Internal wiring error Call service technician Circulation motor has quit Call service technician Improper voltage Call service technician to verify incoming voltage m...

Page 15: ... CARTER HOFFMANN to be defective CARTER HOFFMANN neither makes nor assumes and does not authorize any other person to make or assume any obligation or liability in connection with its products other than that covered in this war ranty This warranty applies only within the continental United States and Canada In Alaska and Ha waii this warranty applies only to and is limited to the supply of replac...

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