ULW Czech, s.r.o.
V Ráji 34, Praha 9
-
Hostavice, 198 00, CZ, IČO: 28256212, DIČ: CZ28256212
11.4.
Device does not start:
11.4.1.
make sure the Device is charged. Connect the Device to the provided USB wall
charger. The Device will automatically start when connected to charging. If the
charging icon does not appear within 3 hours of charging (the battery might be
deeply discharged and it will take time for it to exceed minimum voltage
threshold), disconnect from the charger and contact customer support;
11.4.2.
press Reset button and try to power up again.
11.5.
Device shuts down immediately after starting: battery is depleted - charge it;
11.6.
Device shuts down immediately after starting even when connected to charging: battery is
depleted. Keep the device connected to charging and immediately after system boots
reduce screen brightness or turn screen off (short press on Power button)
–
LCD drains a lot
of power, which causes the battery to drop below minimum voltage operating threshold
and subsequent automatic shut-down.
11.7.
Device does not charge (charging is NOT indicated on the System Bar and Carpe Manager
app - Power&Charge tab, although the Device is connected to a power source
–
USB
charger/Holder/M8 charging cable):
11.7.1.
USB port: make sure you use correct and properly functioning USB charger. Check
that the wall socket you use is actually supplied with electricity;
11.7.2.
Holder/M8 charging cable:
A.
Power source does not show green LED: check voltage on the input of the
power source. It needs to be above 13,1V. Possible causes: engine not
running, bad alternator, burnt fuse, broken wire, bad contact.
B.
Power source does not show green LED, voltage on input of the power
source is above 13,1V: check polarity, wait for 30 seconds (the power source
does not start immediately
–
that is normal behavior);
C.
Power source shows green LED, but the Device is not charging (no charging
indication on the System Bar and in the Carpe Manager app):
1.
check connection between Holder and power source;
2.
try to use M8 charging cable. If charging is possible through the M8
charging cable, the charging pins in the Holder are damaged or wire
between the power source and Holder broken. In rare cases internal
