CareFusion Pyxis MedStation 4000, User Manual, Page: 193 / 246

Attention notice (bulletin)
Pyxis MedStation 4000 System Console User Guide 183
To determine your communication method
1. In the menu bar, select
CommStatus
.
Note whether XT follows the station name in the Device column. XT refers to
a TCP/IP Token-Ring or Ethernet communication system.
2. Wait 30 minutes to see if the attention notice still appears.
If so, does it refer to the same station or a different station?
• If the notice remains for the same station, go to Same station attention
notice on page 183 .
• If an attention notice displays for a different station, see Different station
attention notice on page 184 .
Same station attention notice
If the communication problem is occurring at only one station, follow these steps:
1. Familiarize yourself with the communication device located next to the
console.
• Call the nursing unit where the station is located to find a user who is
willing to spend five to ten minutes troubleshooting with you.
• Have the other user look at the station and confirm that the clock in the
upper-right corner is working. If it has stopped, the station must be
unplugged and rebooted.
• If you are unable to find someone, you might need to make several round
trips between the station and console to localize the problem.
• Have your information systems (IS) department check the network
connection to the station.
2. Make sure that the communication device has power.
Check behind the station to see if red lights (at least one) are illuminated. If no
lights are illuminated, the device’s power cord has probably become
unplugged. Reconnect the power cord.
3. Determine whether the communication link has been reestablished.
On the console, select CommStatus in the menu bar. Look for the station that
caused the attention notice under Device. The next time the station is polled
(under Last Polled), watch the failure count (FC) column for that station. If
the FC is already zero or becomes zero after polling, communication has been
reestablished. If the FC increments by one and does not return to zero,
continue with the next step.
4. Check the CommStatus dialog box again.
If the FC continues to increment and does not return to zero, contact the TSC.
NOTE
To ensure maximum system performance, always close the Communication
Status dialog box after reviewing the information needed. The Communication
Status dialog box should not be left open and active when not needed.