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Troubleshooting for Wi-Fi® Internet Viewing
Category
Problem
Description / Error
Solution
Connectivity
issues
I get a message: We
are having problems
accessing your
camera.
This could be due to lack of
internet connection. Please
wait and try again later.
1. Please try again in a few
minutes. This could be
because of any issue with
your internet connection.
2. If the problem remains,
please restart your Camera
problem.
3. Please restart your Wireless
Connectivity
issues
accessing my
Camera from the
same Wi-Fi
®
network,
is shown as remote. I
can only access it for
5 minutes at a time.
Please check your wireless
router settings. For example, for
Buffalo brand routers there is an
option called Wireless Isolation.
Please disable this option.
Connectivity
issues
I found interference
caused by my other
webcam devices.
Video streaming performance
is related to internet bandwidth,
especially if you have 2 or more
video streaming devices that
are working through the same
router.
