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What the LED lights on the home base indicate
Two LEDs on the home base provide indications of its status based on the below.
LED lights
Home base status
Green LED on
Normal mode
Green LED flash (1 every 4
seconds)
Normal mode running on battery
(AC power off)
Green LED flash (1 every second)
Help mode
Red LED flash (2 every second)
Telephone line disconnected
Red LED on
Telephone line in use
Yellow LED flashing
Customer Care Button has been
pressed
No LED on
Home base unit powered down (if
power is on and connected then the
unit may be faulty)
What the red LED light on the personal help button indicates
When the black button on the personal help button is pressed, the red LED light on it will
illuminate. This indicates that the button has been pressed. If the LED flashes when
pressed, this indicates that the personal help button battery is low and should be replaced.
You should contact Care Innovations Customer Care (1-888-538-5240) as soon as
possible in the event of a low battery indication. You can also press the blue button on the
home base to contact Customer Care.
