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Cardinal Health™ Kangaroo™ Joey  

Enteral Feeding Pump

Quick Reference Guide

Intermittent 

operation

Symptom Probable cause

Corrections

Hold error

Pump in Holding mode  
for more than 10 minutes

Press 

}

 

Continue

 to return to Holding screen, or press 

and hold the   

Power

 button to turn off. Several options 

are available from the Holding screen, such as 

}

 

Run

 and 

}

 

Adjust Settings

.

Flow error

Occlusion in pump-patient 
line (downstream occlusion)

Check for and correct the occlusion in the line  
between pump and patient. Replace Pump Set if  
error can’t be resolved.

Feed error

Empty bag or occlusion in  
bag-pump line  
(upstream occlusion)

Check for empty bag and refill, or check for and correct 
the occlusion in the line between the pump and feed bag. 
Replace Pump Set if error can’t be resolved. Check the 
valve pocket in the Pump Set loading area for dampness 
or dirt.

Pump Set  
use >24 Hrs

Pump Set in use beyond 
recommended length of time

Informational warning message blinks on upper left of 
screen. It’s recommended that the Pump Set be replaced.

Pump Set
dislodged

Pump Set not properly  
loaded to pump

Check black ring retainer (MISTIC) and valve; reload Pump 
Set and restart pump to continue. Replace Pump Set if 
error can’t be resolved.

Battery low

Battery charge too low

Immediately plug pump into AC outlet to recharge battery 
and to provide power for pump.

Rotor error

Pump Set tubing not  
properly loaded on rotor,  
or other unusual rotor  
operating condition

Check that the tubing is loaded on the rotor and  
that it’s not damaged, torn, etc. Reload tubing or  
replace Pump Set.

System error

General error caused by  
many factors; see Manual  
for error list

Power down pump and attempt restart to clear error.  
Call customer service with screen code if error 
can’t be resolved.

Below are some of the probable causes of alarm conditions and how to correct them.

For additional operating instructions and 
information, see the Operating Manual for 
the Kangaroo

 Joey Enteral Feeding Pump 

“Intermittent Operation.”

Programming and Menu 

Selection buttons

Power button

Status LEDs

Red: Error
Yellow: Hold/Pause
Green: Normal operation

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