Please keep this instruction manual for future reference
Instruction manual FOS/4IN1
21
T R O U B L E S H O O T I N G
FA U LT
R E A S O N
S O L U T I O N
E1
(Displayed on Boiler Screen)
Leakage of electricity. The electric
current is over 25mA which triggers the
leakage protective device.
Turn off the power and contact
Caple Service.
E2
(Displayed on Boiler Screen)
Tank heating without water inside. The
rate of temperature rising reaches 1°C/
Second, triggering the protective device.
Turn off the power. Fill water into the
tank by turning the boiling water lever
on the tap. Once full, turn the power
back on.
E3
(Displayed on Boiler Screen)
Temperature sensor failure.
Turn off the power and contact
Caple Service.
Water icing in the tank
Anti-freeze protection failure.
When the boiler is off, if the water
temperature in the tank is below 4°C,
the boiler will auto-start heating until
the water temperature reaches 12°C.
If the Anti-freeze protection does not
solve this issue, turn off the power and
contact Caple Service.
Hot water or steam are released
from the tap when not in use
The auto-close system on the boiling
water handle has malfunctioned and the
lever has not sprung back to the
‘off’ position. The valve is leaking.
Replace the spring for auto-close
handle system.
Replace the valve.
The water is not hot
There is no power supply to the boiler.
The boiler is turned off.
The temperature has been set too low.
Check the power supply.
Check the boiler is turned on.
Turn the temperature settting up.
The flow has reduced
Low mains water pressure.
The Puriti filter needs changing.
Check the water pressure.
Replace the water Puriti filter.
There is no water flow
The water valve may have been
switched off.
The inlet pipes may be twisted.
The water valve may have been
switched off.
The inlet pipes may be twisted.
The water does not flow
immediately
The boiler tank is not full of water.
Open the tap valve, wait a few minutes
until the water fills the tank. Once the
tank is full, water will begin to flow out
of the tap. It is normal when first used for
this to happen.
If you have a problem which cannot be resolved by using the troubleshooting table please contact
Caple Service, by telephone on 0117 938 7420 or by email at [email protected]
Below is a table of possible malfunctions, this should help you to solve any problems without the
need to contact Caple Service.
