Canyon Sandy KW-34, Quick Manual, Page: 9 / 157

EN
rest functions and speaker will be deactivated.
Alerts.
You may setup and activate the following alerts in the APP:
• crossing the safe zone border
•
low battery signal
• SOS button pressed
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Watch can’t register in the APP
1.
Make sure you’ve typed correct reg code
2. Make sure the sim card works properly:
• it’s activated;
• supports 2G;
• PIN code request is disabled;
• balance is positive
• data transmission is activated. Check Server connection
transmission indicator on the main screen of the watch.
Both arrows should light.;
• used correct sim card size;
The best way to check it – to plug in the SIM card into any
smartphone first, turn off the WiFi, switch mobile data to
2G-only mode and check if there’s internet or not.
3.
Read the detailed manual how to connect watch to the
APP: https://canyon.eu/wp-content/uploads/canyon-life-
manual-en-1.pdf
EN
Income / outcome calls are not working
1. Check if you have inserted the Nano-Sim card correctly.
2.
Check if you are within the range of the GSM Network –
check the GSM level signal displayed on the main screen.
3. Make sure you disabled PIN code request.
Only voice calls working, but the rest functions are not
granted
1. Make sure you’ve registered the watch to APP properly
2.
Check if the watch is connected to the APP. Initiate “Find
watch” function in APP for example. If not, then the issue is
in data transmission. Check the solution listed above.
My voice is not heard when speaking
1. Make sure microphone hole is clean and not covered
(do not use sharp objects to clean the hole, because it will
damage microphone, contact a specialist/service)
2. Keep device close to your mouth while speaking
The positioning function is not working
1. Go outside and try again.
2. After the watch goes into the sleep mode, it will switch to
power saving mode, which means the function of uploading
location data is OFF. At this time, you can refresh the
positioning and shake the watch to wake it up.
3. Check if there’s the icon on the main screen.