Canon XF400, Instruction Manual

Page: 148 / 164

Trouble s hooting
148
Some files could not be transferred.
- The file s y s tem i s corrupted or you attempted to tran s fer clip s not recorded with thi s camcorder. Delete tho s e clip s
from the S D card and then tran s fer the file s again (
A
132).
- The de s tination folder contain s file s with the s ame file name a s tho s e to be tran s ferred. Rename the file s or s et
[
B
S y s tem S etup]
>
[Networ k S etting s ]
>
[FTP Tran s fer S etting s ]
>
[ S ame Named File s ] to [Overwrite] to overwrite
the file s in the de s tination folder.
Unable to complete WPS.
- Turn off the camcorder and acce ss point. After a s hort while, turn them on again and try again. If the problem per s i s t s ,
perform s etup u s ing the [ S earch for Acce ss Point s ] option (
A
119).
Unable to complete WPS. Try the operation again.
- More than 2 minute s pa ss ed between activating WP S on the acce ss point and touching [OK] on the camcorder. S tart
over the WP S procedure from the beginning.
- The WP S button wa s not held down long enough. Refer to the in s truction manual of your wirele ss router and ma k e
s ure to k eep the WP S button held down until the wirele ss router' s WP S function i s activated.
- The acce ss point' s encryption method i s s et to [WEP]. Wi-Fi Protected S etup (WP S ) cannot connect to acce ss point s
s et to thi s encryption method. Change the acce ss point' s encryption method or u s e another connection method
(
A
117).
Unable to connect
- Could not connect to the acce ss point or networ k device s elected.
- Cordle ss phone s , microwave oven s , refrigerator s and other appliance s may interfere with the wirele ss s ignal. Try u s ing
the camcorder in a location farther away from s uch appliance s .
Unable to connect to FTP server.
- Could not connect to the FTP s erver. Chec k the FTP s erver s etting s (
A
131).
Unable to obtain an IP address
- If you are not u s ing a DHCP s erver, connect u s ing the [Manual] option and enter the IP addre ss u s ing the [Manual]
option (
A
115).
- Turn on the DHCP s erver. If it i s already on, ma k e s ure it i s functioning properly.
- Ma k e s ure the addre ss range for the DHCP s erver i s s ufficient.
- If you are not u s ing a DN S s erver, s et the DN S addre ss to [0.0.0.0].
- S et the DN S s erver’ s IP addre ss in the camcorder.
- Turn on the DN S s erver. If it i s already on, ma k e s ure it i s functioning properly.
- Ma k e s ure that the DN S s erver’ s IP addre ss and the name for that addre ss are correctly configured.
- If you are u s ing a wirele ss gateway router, ma k e s ure all of the device s in the networ k , including the camcorder, are
configured with the correct gateway addre ss .
Wi-Fi authentication unsuccessful
- Ma k e s ure the camcorder and acce ss point are u s ing the s ame authentication/encryption method and encryption k ey.
- If the acce ss point i s u s ing MAC addre ss filtering, chec k the camcorder’ s MAC addre ss with the [
B
S y s tem S etup]
>
[Networ k S etting s ]
>
[View Information] s etting and add the camcorder’ s MAC addre ss to the li s t of approved
wirele ss device s in the wirele ss router (acce ss point) s etting s .
Wi-Fi connection terminated
- An error occurred on the acce ss point or connected device. Chec k the networ k or connected device and try
connecting again.
- The Wi-Fi s ignal became too wea k and the wirele ss connection wa s lo s t. Wait a moment or turn off other device s in
the area that may be interfering with the Wi-Fi s ignal and then try connecting again.
Wi-Fi error. Incorrect authentication method.
- Ma k e s ure the camcorder and acce ss point are u s ing the s ame authentication/encryption method and encryption k ey.
- If the acce ss point i s u s ing MAC addre ss filtering, chec k the camcorder’ s MAC addre ss with the [
B
S y s tem S etup]
>
[Networ k S etting s ]
>
[View Information] s etting and add the camcorder’ s MAC addre ss to the li s t of approved
wirele ss device s in the wirele ss router (acce ss point) s etting s .
Wi-Fi error. Incorrect encryption key.
- When the authentication method wa s s et to [WPA-P S K], [WPA2-P S K] or [ S hared Key], or the encryption method wa s
s et to [WEP], the encryption k ey (WEP k ey or AE S / TKIP pa ss word) entered or it s length (number of character s ) i s
incorrect. Valid pa ss word length varie s depending on the encryption method:
AE S / TKIP encryption: 8 to 63 A S CII character s or 64 hexadecimal character s .
64-bit WEP encryption: 5 A S CII character s or 10 hexadecimal character s .
128-bit WEP encryption: 13 A S CII character s or 26 hexadecimal character s .
Wi-Fi error. Incorrect encryption method.
- Ma k e s ure the camcorder and acce ss point are u s ing the s ame authentication/encryption method.
- If the acce ss point i s u s ing MAC addre ss filtering, chec k the camcorder’ s MAC addre ss with the [
B
S y s tem S etup]
>
[Networ k S etting s ]
>
[View Information] s etting and add the camcorder’ s MAC addre ss to the li s t of approved
wirele ss device s in the wirele ss router (acce ss point) s etting s .